Q&A Hero

Q: On the web, you can generally feel confident about information that is published by the government and universities.

Q: Cultural differences appear in a number of important areas, including A) nonverbal differences. B) legal and ethical differences. C) religious differences. D) all of the above.

Q: INSTRUCTIONS: Match each description below with the term it best describes. a. chronemics b. paralanguage c. disfluencies d. proxemics e. kinesics

Q: By emphasizing principles of ________, a designer can make a website more accessible to people whose vision is limited. A) web accessibility B) organic design C) associative technology D) emblematic availability

Q: Because of the easy accessibility of online information, books have become obsolete for research purposes.

Q: "I feel like quitting school" is an example of a. a feeling statement. b. an emotionally counterfeit statement. c. an emotional intention. d. a contextual emotion. e. a self-fulfilling prophecy.

Q: What is culture? How does culture affect communication?

Q: The peer-review process is designed to ensure that articles are accurate and honest.

Q: According to the Altman and Taylor model, the dimension of self-disclosure where information shared moves from being impersonal to more personal is called a. breadth. b. social penetration. c. variety. d. depth. e. equivocation.

Q: What is ethnocentrism, and how can it be overcome?

Q: Deep web portals are unable to perform federated searches.

Q: Destructive fights often start because the initiator confronts a partner who isn"t ready for a confrontation.

Q: What is culture?

Q: Google is an example of a deep web portal.

Q: INSTRUCTIONS: Match the statement below with the relational stage it best describes. a. initiating b. intensifying c. bonding d. stagnating e. terminating

Q: Studies have shown that people often have cultural biases of which they're not even consciously aware.

Q: Lexis-Nexis is an online database that allows paid subscribers to search articles from thousands of publications, like newspapers, magazines, professional publications, and academic journals.

Q: INSTRUCTIONS: Match each description below with the term it best describes. a. chronemics b. paralanguage c. disfluencies d. proxemics e. kinesics

Q: The concept of cultural competency applies when a person becomes such an expert in his or her culture that most communication is largely automatic.

Q: When you conduct a search in most web search engines, you can use a hash (#) sign as a wildcard symbol within a phrase to represent an unknown word.

Q: Subscribing to the fallacy of catastrophic expectations can lead to a. self-fulfilling prophecies. b. erroneous perception checking. c. reflected appraisals. d. physiological noise.

Q: Members of a well-established culture tend to view their culture as complete, which can dull or even suppress curiosity about other cultures.

Q: The process of deliberately revealing information about oneself that is significant and would not normally be known by others is a. social penetration. b. equivocation. c. self-disclosure. d. intimacy. e. reciprocity.

Q: When using a basic search engine like Yahoo, one tip for narrowing your results is to add more words to the search phrase.

Q: The level of cultural diversity at a company will have little effect on business communication at that company.

Q: Tertiary data is collected by surveying, interviewing, or observing people.

Q: Research has shown that strong marriages manage conflict in constructive ways.

Q: If a person is ________, he or she has a fear of strangers and foreigners. A) xenophobic B) vestiphobic C) xylophobic D) decidophobic

Q: Lily takes over a project from a coworker and finds that very little research has been done so far, though the deadline is just a week away. Since she is unable to extend the deadline, one of the ways in which she can complete the research is by narrowing the scope of her research.

Q: INSTRUCTIONS: Match the statement below with the relational stage it best describes. a. initiating b. intensifying c. bonding d. stagnating e. terminating

Q: ________ is the practice of assigning a wide range of generalized attributes to an individual based on his or her membership in a particular culture or social group. A) Xenophobia B) Ethnocentrism C) Stereotyping D) Cultural pluralism

Q: Information sources like Wikipedia or a Google search are considered to be highly credible by a professional audience.

Q: Ernesto's boss perceives him to be untrustworthy because he waits a week to reply to an important email. This behavior falls into the nonverbal category of a. paralanguage. b. chronemics. c. haptics. d. kinesics. e. proxemics.

Q: ________ is the tendency to judge all other groups according to your own group's standards, behaviors, and customs. A) Xenophobia B) Ethnocentrism C) Stereotyping D) Cultural pluralism

Q: Instead of just investigating which new computers your company should buy, you decide to also explore other options like leasing equipment or upgrading your current machines. This means that you have narrowed down your research questions.

Q: The statement "Bob never has a good word to say about anyone" is an example of the fallacy of a. shoulds. b. approval. c. overgeneralization. d. causation. e. all of the above.

Q: ________ is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior. A) Attitude B) Culture C) Disposition D) Preference

Q: To qualify as self-disclosure, a statement must a. involve feelings. b. be deliberate, significant, and not otherwise known. c. be reciprocated by the same type of statement from a partner. d. involve intimate information. e. be shared privately.

Q: Satisfaction Ratings: {6, 3, 6, 6, 9, 1, 4} What is the range of the satisfaction ratings reported above? A) 2-4 B) 5-9 C) 3-8 D) 1-4 E) 1-9

Q: In the context of a survey, which of the following terms represents the span between the highest and lowest values? A) mean B) median C) mode D) range E) volatility

Q: Describe ways in which we contribute to supportive and defensive climates via text and social media.

Q: ________ involves the practice of accepting multiple cultures on their own terms. A) Cultural uncertainty B) Cultural flexibility C) Cultural competency D) Cultural pluralism

Q: Ethnocentrism can be overcome in part by A) avoiding assumptions. B) judging other groups according to your own standards. C) ignoring the distinctions among cultures. D) remembering people from other cultures communicate in ways that are inferior to your own.

Q: For which of the following question types are the responses most likely to vary? A) Yes/No B) Multiple Choice C) Likert (Agreement) Scale D) Rating Scale E) Open Ended

Q: INSTRUCTIONS: Match the statement below with the relational stage it best describes. a. initiating b. intensifying c. bonding d. stagnating e. terminating

Q: Mandy is conducting a survey and her primary goal is making sure that survey participants actually respond but it is not possible for her to personally meet her participants as they are all geographically dispersed. Which survey medium would be best for Mandy? A) mail surveys B) web surveys C) telephone surveys D) email surveys E) face-to-face survey

Q: According to research, which of the following statements is true about touch? a. A food server's fleeting touch on a customer's shoulder might get her a bigger tip. b. A patient is more likely to take his medicine if his doctor accompanies the prescription with a slight touch. c. A student is twice as likely to participate in class if she has received a supportive touch on the back or arm from her teacher. d. Culturally appropriate touch can enhance your success. e. All of the above statement are true.

Q: The practice of accepting multiple cultures on their own terms is known as A) ethnocentrism. B) cultural pluralism. C) ethnography. D) stereotyping.

Q: Xenophobia is the fear of A) walking across bridges. B) working in unfamiliar environments. C) strangers and foreigners. D) changing viewpoints or operating systems.

Q: Employee turnover is increasing at your company and morale is low, and this is becoming costlier every day. The company is unsure about the causes of this dissatisfaction, but wants to determine them so they can be remedied before things get worse. As a result, upper management asks you to do a survey to assess employee satisfaction and determine the areas that are most in need of change. The early thinking is to survey all 10,000 of its employees, including those overseas, to demonstrate how serious the company is about its commitment to improving the satisfaction of all its employees.Given your company's particular situation, which of the following options would likely be the best choice?A) doing telephone surveys with a targeted sampleB) doing face-to-face interviews with a convenience sampleC) doing a print survey with a random sampleD) doing a web survey with the entire populationE) doing an email survey with a random sample

Q: Self-talk a. can be facilitative or debilitative. b. can determine how you feel. c. includes identifying an event, your thought, and feeling. d. allows you to have control over how you feel. e. includes all of the above.

Q: When you react ethnocentrically, you A) assume that your culture is superior to others. B) accept the differences that exist between your culture and other cultures. C) focus on the possibility that your words and actions will be misunderstood. D) do all of the above.

Q: The social penetration model by Altman and Taylor a. shows ways in which a relationship can be more or less intimate. b. suggests how relationships can operate on superficial or more personal levels. c. defines a relationship in terms of its breadth and depth. d. helps identify why certain relationships are strong or weak. e. All of these answers are correct.

Q: Employee turnover is increasing at your company and morale is low, and this is becoming costlier every day. The company is unsure about the causes of this dissatisfaction, but wants to determine them so they can be remedied before things get worse. As a result, upper management asks you to do a survey to assess employee satisfaction and determine the areas that are most in need of change. The early thinking is to survey all 10,000 of its employees, including those overseas, to demonstrate how serious the company is about its commitment to improving the satisfaction of all its employees. The original idea is to survey every employee in the entire company, including those overseas. This would mean that you will survey ________. A) the entire population B) a sample C) a convenience sample D) a targeted sample E) a random sample

Q: All of the following except ________ can help you to overcome ethnocentrism and stereotyping. A) adopting preconceptions B) avoiding assumptions C) accepting differences D) avoiding judgments

Q: Describe ways in which we send confirming and disconfirming messages via text and social media.

Q: A sample is random when ________. A) members are selected based on the ease with which they can participate in the survey B) every member of the population has an equal chance of being selected C) members are restricted to a specific subset of the population D) some members of the population are more likely to be selected based on specific criteria E) some members of the population are less likely to be selected based on specific criteria

Q: Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds A) don't include verbal and/or nonverbal signs. B) don't include a common language but do include common nonverbal customs. C) could lead them to interpret verbal and nonverbal signs differently. D) allow them to interpret verbal and nonverbal signals in identical ways.

Q: INSTRUCTIONS: Match the statement below with the relational stage it best describes. a. initiating b. intensifying c. bonding d. stagnating e. terminating

Q: Oftentimes, you cannot survey the entire population because there are simply too many people to contact. In these cases, you can identify a representative portion of your population which is referred to as a ________. A) league B) sample C) cohort D) clique E) cluster

Q: Intercultural communication can challenge supervisors in all of the following ways except A) connecting on an interpersonal level with diverse employees. B) providing motivation to diverse employees. C) getting a limited range of views and ideas from diverse employees. D) fostering cooperation and harmony among diverse employees.

Q: ________ uses a predetermined list of questions to collect a structured set of information from a selected audience. A) Covert observational research B) Survey research C) Trace analysis D) Observational research E) Tertiary research

Q: Debilitative emotions a. are emotional counterfeits. b. happen only when you feel bad. c. detract from effective functioning. d. contribute to effective functioning. e. none of the above.

Q: "All the characteristics and experiences that define each of us as individuals" is the definition of A) ethnicity. B) diversity. C) culture. D) none of the above.

Q: You are researching solutions for a problem that you are facing in your organization and it appears that the in-depth research that you want has not already been done. In this situation ________. A) shutting down the research project is your only choice B) performing tertiary research is required C) composing a survey to elicit this information yourself is an option D) interviewing experts in the field is not an appropriate choice E) conducting secondary research is highly recommended

Q: You"ve just delivered a speech to your classmates which none of them liked very much. According to your text, which of the following is the response you are most likely to hear when you ask them how you did? a. "You did a great job." b. "I"m nervous about my speech tomorrow." c. "I don"t think it was a very good speech." d. "You made some interesting points." e. None of these answers are correct.

Q: When doing business in other cultures, what are some strategies you can use to promote effective intercultural communication?

Q: Which of the following is an example of primary research? A) interpreting the results of a published survey of consumers B) interviewing consumers about what appeals to them in a product C) searching a database for articles about consumer spending patterns D) using Google to find research on trends in consumer behavior E) watching a documentary about how the recession has affected consumer spending

Q: Describe two examples each of confirming, disagreeing, and disconfirming messages in your own life, and describe their consequences. Explain how each message threatens or honors the presenting self (or "face") of the communicators involved.

Q: A new employee who speaks English as a second language has just joined the design team you lead. You notice that she often looks confused during conversations. Describe at least three useful strategies for this situation.

Q: Which of the following terms best describes a report produced by a company or organization to educate readers about a complex business issue, product, or technology? A) memo B) circular C) codicil D) white paper E) affidavit

Q: INSTRUCTIONS: Match the statement below with the relational stage it best describes. a. avoiding b. circumscribing c. experimenting d. integrating e. differentiating

Q: Briefly describe at least three strategies for writing effective multicultural messages.

Q: Gina looked annoyed when she walked into the classroom and saw Megan sitting in the chair she usually sits in. The nonverbal communication Gina is demonstrating is a. kinesics. b. personal space. c. territoriality. d. chronemics. e. regulation.

Q: You find a website with some interesting information about your topic, and the author is a well-known expert in the field. There is some useful data, for which the author has taken care to provide citations. There are also some promising looking links, but when you try to click through they are broken. Based on this information, which of the following is an accurate assessment of this source, following the 3 A's? A) The broken web links suggests that the page may be outdated. B) The author's qualifications are questionable. C) The author expects you to take her word for the data. D) The source seems irrelevant to your problem. E) The source is protected by copyright.

Q: In intercultural conversations, speaking slowly is usually regarded as a sign of disrespect.

Q: Facilitative feelings a. are emotional counterfeits. b. happen only when you feel good. c. keep us from communicating effectively. d. contribute to effective functioning. e. are more common in other cultures.

Q: You work in a small office of fewer than 20 employees that has no dedicated IT staff. As the resident technical expert you are called on to deal with computer issues and technology-related decisions. Lately this has been taking up more of your time and you feel that it is no longer an efficient arrangement. You speak to your boss about contracting with an IT company to oversee these needs, and she tells you to research some options. You find a website with some interesting information about your topic, and the author is a well-known expert in the field. There is some useful data, for which the author has taken care to provide citations. There are also some promising looking links, but when you try to click through, they are broken. You find that the page was last updated almost a year ago. How will you evaluate this source? A) This source should be cited in your report, as it amply meets all 3 A's. B) This source has some accuracy issues so it should not be cited. C) This source is not very recent, but given the nature of your research it is acceptable. D) This source fares well as to authorship and accuracy, but it is not current enough to be cited for a technology project. E) This source is problematic regarding all 3 "A"s.

Q: When writing to someone for whom English is a second language, you should avoid using slang and idioms.

Q: According to your text, all of the following are reasons people choose to be somewhat deceitful in relationships except a. to guide social interaction. b. to empower others. c. to save face. d. to avoid conflict. e. to manage resources.