Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Business Communication
Q:
When writing grant proposals, it is a good idea to identify a funding agency that is a good match with the project you are trying to fund.
Q:
According to your text, impersonal communication should always be avoided.
Q:
Even if nothing will change because of your message, you should send it if you believe it is important.
Q:
In Italy, it is expected that oral commitments will be honored and signing a contract is a mere formality, reflecting the commitment between business partners.
Q:
The three general purposes of business messages are to inform, to persuade, and to collaborate.
Q:
A constructive conflict style is rarely used, due in part to people not being aware that it is a viable alternative to a competitive approach.
Q:
The sales proposal that Julia is planning to send to a new client is five pages long, so she should consider choosing a report format.
Q:
Research shows that transgressors who have been forgiven are less likely to repeat their offenses than those who have not received forgiveness.
Q:
You're writing a proposal to give permission to some employees at your company to telecommute. You know management will be skeptical, so you should
A) be as straightforward as possible about stating your conclusions and recommendations.
B) avoid stating your conclusions and recommendations.
C) use less evidence in support of your points.
D) build your case carefully, stating clear reasons for each conclusion you draw and recommendation you make.
Q:
A business case should not discuss the risks involved in the project.
Q:
We spend more time listening than in any other type of communication.
Q:
Forecasting your audience's reaction to your message is
A) impossible – there's no way to know what it will be.
B) vital, because potential audience reaction affects message organization.
C) helpful only for internal communication.
D) helpful only for external communication.
Q:
In addition to serving as a persuasive tool, a sales proposal often serves as a sales contract.
Q:
Explain the concept of self-talk and how it can affect our emotions. Describe the self-talk process and provide an example from your own life where it has influenced your feelings.
Q:
Messages should contain more supporting detail and background information when
A) you expect a favorable response.
B) you and your audience do not share the same general background.
C) you and your audience share the same general background.
D) all of the above are the case.
Q:
Many proposals, especially those that are unsolicited, are unsuccessful not because the audience accepts a different proposal, but because the audience decides to do nothing at all.
Q:
Describe two people for whom you are a significant other. Describe your communication behavior with each of them, giving examples of how (a) you deliver "booster" and "buster" messages to each of them; (b) you create self-fulfilling prophecies that work for and against each of them; and (c) they allow your communication with them to affect their behavior.
Q:
In general, for internal communication, the higher up your message goes, the
A) more details people want to see.
B) fewer details people want to see.
C) less likely you are to run into ethical problems.
D) more likely you are to run into ethical problems.
Q:
For a proposal to be effective, it only needs to persuade your audience that your idea is feasible.
Q:
Transactional communication may be compared to dancing due to the involvement needed by each partner.
Q:
The primary audience for your message should always include
A) all who receive it.
B) the key decision makers in the audience.
C) those people with the highest status.
D) those people who represent the opinions and attitudes of the majority.
Q:
Which of the following terms is most likely to refer to a situation in which an application is not saved on your computer but is hosted by the software company and is available on the Internet, often for a monthly fee?
A) parallel computing
B) peer-to-peer computing
C) mainframe computing
D) software as a service
E) grid computing
Q:
The ethnic background of communicators is not a significant factor in their views regarding conflict.
Q:
The best reason to defer or cancel a message is if
A) your news is bad.
B) someone else wants to deliver it.
C) your audience is highly receptive.
D) the time is wrong.
Q:
Examples of previous work you have done, biographies, and testimonials are most likely to be included in the ________.
A) cover message
B) executive summary
C) appendices
D) deliverables
E) title page
Q:
Telling someone "You can count on me" will usually guarantee loyalty because it's a measure of surefire commitment.
Q:
Most messages should not be sent unless they will
A) bring about a change.
B) increase your chances of being promoted.
C) please your boss.
D) do all of the above.
Q:
Samantha is putting together a formal proposal and she finds that some of the tables she wants to include will not fit on one page. She should ________.
A) omit them from the proposal
B) include them in the executive summary
C) include them in an appendix
D) provide a hyperlink that will direct readers to these tables on the Internet
E) delete some of the rows and columns to make them fit on one page
Q:
Discuss how to build your reference list as you progress with your research.
Q:
You should do more paraphrasing than any other type of listening.
Q:
An example of a specific purpose for a business message would be
A) to impart information to the audience.
B) to inform employees about the new vacation policy.
C) to persuade readers to take action.
D) to obtain audience participation and collaboration.
Q:
What advantages does observational research offer over self-reported data from surveys and interviews?
Q:
Which of the following is NOT a general category common to business communication?
A) To inform
B) To persuade
C) To negotiate
D) To collaborate
Q:
Explain the relationship between interpersonal perception as described in Chapter Three and the rational-emotive approach to emotions in Chapter Four.
Q:
Your textbook authors give some suggestions about how to embrace a more positive self-image. Think about some aspects of your self-concept you would like to change. Next, for each, explain whether (1) you have a realistic perception of yourself in this area, 2) you have realistic expectations of yourself in this area, 3) you are or aren"t willing to do what it takes to change, 4) you have enough information and know-how to carry out the change.
Q:
Discuss whether conducting primary research is preferable to using secondary research sources.
Q:
Explain each phase of the three-step writing process.
Q:
Socially isolated people are much more likely to die prematurely than those with strong social ties.
Q:
Carmelo doesn't consult any books for the research project he is doing at work. When his boss asks why not, Carmelo replies that books are not only unnecessary in light of all the information available online, they are undesirable as sources. Discuss this statement.
Q:
Meeting a deadline is generally less important than building a relationship for businesspeople in
A) technical career fields.
B) low-context cultures.
C) high-context cultures.
D) high-paying positions.
Q:
Probably the most important cultural factor in shaping attitudes toward conflict is an orientation toward individualism or collectivism.
Q:
Asking a colleague "How was your weekend?" is
A) an effective greeting in any culture.
B) accepted in the United States, but considered intrusive in some cultures.
C) never acceptable in a business environment.
D) grounds for a lawsuit.
Q:
You work in a small office of fewer than 20 employees that has no dedicated IT staff. As the resident technical expert you are called on to deal with computer issues and technology-related decisions. Lately this has been taking up more of your time and you feel that it is no longer an efficient arrangement. You speak to your boss about contracting with an IT company to oversee these needs, and she tells you to research some options.
Your first web search, technology companies, yields over 200 million results. Discuss some ways to refine this search and come up with some relevant hits.
Q:
The situation at hand and the behavior of the other person in the conflict are more powerful determinants of a person's conflict style than gender.
Q:
Women executives who travel abroad
A) can count on being treated with respect, regardless of the countries they visit.
B) should always assume they will not be taken seriously as businesspeople.
C) may not be taken seriously as businesspeople, depending on the culture.
D) should insist on meeting only with other female executives.
Q:
Why is using general search engines not as easy as it seems?
Q:
Intimacy can come from intellectual sharing.
Q:
At the outset of your project, when you define research activities for your research questions, you will know whether or not you will need to conduct primary research. Is this true?
Q:
People in the United States generally
A) view hard-earned material comfort as a worthy goal.
B) believe that people who work hard are no better than those who don't work hard.
C) condemn materialism and prize a carefree lifestyle.
D) take offense at the question, "How was your weekend?"
Q:
INSTRUCTIONS: Match each nonverbal function with the description below it best describes. You will use some letters more than once.
a. substituting
b. contradicting
c. regulating
d. accenting
e. repeating
Q:
Compared to low-context cultures, high-context cultures tend to take a(n) ________ approach regarding the meaning of business contracts.
A) equally flexible
B) more literal
C) more flexible
D) none of the above
Q:
At your company, a number of routine office tasks are loosely shared among entry-level employees, who perform these duties in addition to their specific job descriptions. This often results in tasks being done late, poorly, or not at all. You suggest to your boss that outsourcing this work might be a good idea. He is interested and asks you to research and recommend a service provider.
Identify your primary audience, and your analysis of their concerns and needs.
Q:
An example of an "activating event" can be which of the following?
a. a coworker accuses you of foolish behavior
b. a neighbor's barking dogs repeatedly interrupt your sleep
c. a classmates brings up an comfortable topic during conversation
d. you repeatedly see ambiguous and suspicious posts on your romantic partner's Facebook site
e. all of the above
Q:
When it comes to decision-making customs, North American executives
A) tend to focus on the results of the decisions they face.
B) prefer to make their deals slowly, after much discussion.
C) spend a lot of time on each little point to display their good faith.
D) arrive at decisions through consensus, after an elaborate and time-consuming process.
Q:
List some of your specific research questions, and some research activities that correlate with them.
Q:
When Kathy told Abraham, "I"m just not ready for a serious relationship right now," instead of saying, "I"m not attracted to you," she was
a. lying.
b. equivocating.
c. hinting.
d. placating.
e. self-disclosing.
Q:
All of the following except ________ can promote ethical choices across cultures.
A) sending honest messages
B) respecting cultural differences
C) capturing the moral high ground
D) sending and receiving messages without judgment
Q:
At your company, a number of routine office tasks are loosely shared among entry-level employees, who perform these duties in addition to their specific job descriptions. This often results in tasks being done late, poorly, or not at all. You suggest to your boss that outsourcing this work might be a good idea. He is interested and asks you to research and recommend a service provider.
Articulate the research question presented to you by your boss, and discuss why you might need to broaden or narrow it.
Q:
Gender is the most important variable in determining conflict style.
Q:
Members of the ________ were born between 1946 - 1964.
A) Radio Generation
B) Lost Generation
C) Baby Boom Generation
D) Millennial Generation
Q:
Research findings should be organized by the source of information.
Q:
It is quite possible to have a wide range of relationships with coworkers, roommates, and even family members without having much intimacy at all.
Q:
The social media and technological skills of ________ are helping to change business communication practices.
A) Generation X
B) Generation Q
C) Generation Y
D) Generation Z
Q:
When you conduct research on social media, you are responsible for documenting your sources just as you are when using more traditional media.
Q:
INSTRUCTIONS: Match each nonverbal function with the description below it best describes. You will use some letters more than once.
a. substituting
b. contradicting
c. regulating
d. accenting
e. repeating
Q:
To convey meaning in a low-context culture such as the one existing in Germany, people rely more on
A) gestures and vocal inflection.
B) indirectness and metaphors.
C) situational cues.
D) explicit verbal communication.
Q:
While face-to-face surveys increase the likelihood that participants will respond because of personal contact, they are time-consuming to conduct.
Q:
The section in the text titled "Critic's Math" was about
a. how we tend to focus on one negative criticism even in the face of 1,000 compliments.
b. how our ability to overlook criticism will disappear as we become successful.
c. how compliments are twice as powerful as criticism.
d. how to calculate your emotional intelligence IQ.
e. none of the above.
Q:
In high-context cultures,
A) people rely more on nonverbal circumstances and cues to convey meaning.
B) people rely less on the environmental setting to convey meaning.
C) the rules of everyday life are highly explicit.
D) all of the above occur.
Q:
A targeted sample is selected broadly from all available members of the population you want to study.
Q:
One experiment determined that the average lie rate was
a. 3 fibs for every 10 minutes of conversation.
b. 5 fibs for every 10 minutes of conversation.
c. 7 fibs for every 10 minutes of conversation.
d. 1 fib for every 5 minutes of conversation.
e. 10 fibs for every 15 minutes of conversation.
Q:
In the context of a survey, a sample is a representative portion of your population.
Q:
Nonverbal communication can be a reliable guide to determining the meaning of a message
A) in all communication situations.
B) across a wide range of electronic communication media.
C) in the majority of intercultural communication situations.
D) only if the sender and receiver assign the same meaning to nonverbal signals.
Q:
Direct aggression is described as physical attacks and swearing, but does not include teasing or nonverbal gestures.
Q:
Disabled employees can use ________ to pursue a greater range of career paths, thereby giving employers access to a broader base of talent.
A) flexible initiatives
B) coordinated systems
C) assistive technologies
D) revolving methodologies
Q:
Survey research uses a predetermined list of questions, also known as a survey instrument, to collect a structured set of information from a selected audience.
Q:
Interdependence must exist between two parties in order for a conflict to exist.
Q:
Every attempt at communication between two people from the same culture occurs within the same
A) cultural context.
B) communication portal.
C) nexus of convenience.
D) cone of reciprocity.
Q:
Learning how difficult it will be for users to learn a new software program by watching them perform tasks on it and noting any issues that need to be addressed, is an example of observational research.
Q:
Pick two people you know, one with whom you want to strengthen your relationship and one to whom you are not particularly attracted. Using the interpersonal attraction variables in the text, analyze the reasons why you want/don"t want to form a relationship with each person.