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Business Communication
Q:
Which one of the following is the "leanest" communication medium?
A) Podcasts
B) Posters and signs
C) Telephone conversations
D) Multimedia presentations
Q:
Linguistic relativism is a notion that holds that our cultural worldview is shaped and reflected by the language spoken by its members.
Q:
Internal proposals ________.
A) are typically structured like a formal report
B) cannot take the form of an email
C) should not be casual or unstructured
D) always take the form of a proposal letter
E) do not need to be convincing or detailed
Q:
Choosing the right medium for your message
A) is not important as long as the content of your message is accurate.
B) is important only when communicating with managers and supervisors.
C) is vital for external communication, but not important for internal communication.
D) can make an important difference in how your message is perceived.
Q:
Discuss how communication played a role in shaping who you are today. Then, discuss how who you are today affects your communication with others. Give examples.
Q:
Conducting research to develop your proposal ________.
A) should not be considered during your analysis of content needs
B) is never necessary to propose realistic costs
C) must wait until the composing stage of the ACE process
D) could be necessary to learn more about competitors submitting competitive proposals
E) will take away valuable time which you should have spent on more important issues
Q:
How can your audience's level of understanding help you determine the appropriate amount of information to include in a business message?
Q:
We disclose more to people in interpersonal relationships than in impersonal ones.
Q:
List at least three strategies to help ensure the accuracy of information you include in business messages.
Q:
Which of the following statements is most likely to be true regarding a competitive proposal?
A) In a competitive proposal situation, your audience will not be considering any offers other than yours.
B) A competitive proposal is the one you initiate without receiving any request from the audience.
C) While developing a competitive proposal, you will need to identify audience requirements, as the requirements will not be stated explicitly.
D) While developing a competitive proposal, you should consider the benefits you provide compared to your competition
E) Proposals that respond to RFPs are never competitive.
Q:
Due to the "Queen Bee" complex, women are less likely to invest time in mentoring, coaching, and sponsoring other women because they are afraid new success will undermine their own.
Q:
When a proposal is unsolicited ________.
A) the audience will explicitly state their requirements
B) the audience will hint at their requirements
C) you will not be able to address audience requirements
D) you will need to brainstorm the audience's requirements
E) the audience benefits are not expected to be addressed
Q:
Briefly describe how to meet an unfamiliar audience's informational needs.
Q:
One study found that the two least forgivable offenses of dating partners were sexual infidelity and unjustified suspicion.
Q:
How can the journalistic approach help you include all required information in your business messages?
Q:
When preparing a competitive proposal in response to an RFP, ________ for judging.
A) price is never the most important criterion
B) your ability to meet very specific requirements is always the top priority
C) your ability to deliver your product or service quickly will always be viewed as the most important criteria
D) you won't know what criteria will be used
E) the RFP will outline the important criteria used
Q:
Speaking is an active process; listening is a passive activity.
Q:
Proposals that respond to RFPs are ________ competitive.
A) always
B) never
C) sometimes
D) most likely
E) rarely
Q:
You've been asked to prepare a report on whether your company should consider other health insurance providers. List four informal techniques for gathering information to include in your report.
Q:
Emotive words are words that sound as if they"re describing something, but are really announcing the speaker's attitude toward it.
Q:
In a(n) ________ proposal situation, your audience will not be considering any offers other than yours.
A) solicited
B) noncompetitive
C) unsolicited
D) competitive
E) external
Q:
Messages can be unethical simply because certain details have not been included.
Q:
Explain the relationship between self-concept, self-esteem, and communication.
Q:
Which of the following is NOT expected by your audience?
A) a response to an RFP
B) a solicited proposal
C) an unsolicited proposal
D) a competitive proposal
E) a noncompetitive proposal
Q:
If you provide inaccurate information in a business message, the best course of action is to say nothing and hope that no one notices.
Q:
Of the communication models described in your text, the linear model most accurately describes the interpersonal communication process.
Q:
Brendan's boss asks him to respond to an RFP. Right away Brendan knows that ________.
A) the proposal is noncompetitive
B) his audience will not be considering any offers except his
C) his audience is not aware that a problem or opportunity exists
D) the indirect approach is preferred since he will first need to prepare his audience for his idea
E) the important criteria for the proposal will be provided to him
Q:
When it comes to business research, online sources generally require more careful evaluation than other types.
Q:
Research shows that investing time and money in mentoring others pays off for the protégé but rarely for the mentor.
Q:
Jane is preparing a proposal for an audience that has invited her to do so. This means that ________.
A) it is an unsolicited proposal
B) Jane should submit her final report as an email
C) Jane will need to explain her experience and qualifications
D) the direct organizational approach would be appropriate
E) Jane's audience is not aware that a problem or opportunity exists
Q:
Accuracy of information is less important in business communication than in other types of communication – everyone is busy, and mistakes are simply unavoidable.
Q:
The only benefit of forgiving a transgression is that the relationship might be repaired.
Q:
Skilled communicators include only the information that their audience has specifically requested.
Q:
What is the purpose of your proposal?
A) to conduct a social gathering for small children
B) to highlight the importance of reading to the whole community
C) to teach children some effective reading techniques
D) to determine the average literacy level among children
E) to bring more potential customers into the store
Q:
According to the text, the most helpful way of responding to a problem is to offer good, specific advice.
Q:
When you get a vague request for information, the best way to handle it is to provide all the information you can and allow the audience to ferret out what's useful to them.
Q:
Understanding the need your proposal meets and how to meet that need is involved in the first step of preparing a proposal, defining its ________.A) contentB) contextC) purposeD) formatE) medium
Q:
Equivocal words are words that can be interpreted in more than one way.
Q:
One effective informal method for learning more about your audience's information needs is to ask them directly for input.
Q:
Which of the following is true of a proposal?
A) It is simple to prepare.
B) It need not provide details on how to implement the proposal.
C) It requires you to develop a persuasive appeal.
D) It must meet your personal needs irrespective of whether it meets your audience's need or not.
E) It should not address costs.
Q:
Explain the characteristic, "The self-concept is subjective." Discuss the reasons why a distorted self-concept can occur. Using personal examples, also discuss how your self-concept has been affected by distortion.
Q:
A good way to test the thoroughness of your message is to use the ________ to ask whether the message answers who, what, when, where, why, and how.
A) contrarian approach
B) journalistic approach
C) rhetorical approach
D) storytelling approach
Q:
Which of the following tasks would require a proposal?
A) to persuade your manager to approve your leave
B) to persuade a retailer to repair damage not covered under your warranty
C) to persuade your boss to approve a project
D) to persuade a retailer to provide you a discount
E) to persuade your friend to lend you some money
Q:
It's impossible to stop communicating.
Q:
After sending project cost estimates to a longtime client, you realize you failed to include information on some discount options. The best thing to do is
A) take no action.
B) blame someone else.
C) contact the primary audience immediately and correct the error.
D) start looking for a new job.
Q:
According to Shawn, the reason proposals of more than three or four pages need to be structured formally is one of perception: the longer the proposal the more important it is and the formal structure tends to increase the length of the proposal. Do you agree?
Q:
Controlling resources like money, staffing, and time in order to keep employees from being successful is a form of workplace bullying.
Q:
A good way to test the thoroughness of your business message is to check it for
A) a main idea.
B) a purpose.
C) the who, what, when, where, why, and how.
D) accuracy.
Q:
Describe some of the differences between the U.S. approach to business proposals and that of Brazil, China, and Italy.
Q:
Transgressions are always intentional.
Q:
When meeting your audience's informational needs, you should emphasize ideas
A) that will be of greatest interest to the audience.
B) that won't cause controversy.
C) that will have the least impact on the audience.
D) that don't need supporting evidence.
Q:
You're working on a proposal to install a new software system for a small local company. You have an extensive list of testimonials and a history of successfully completing other similar projects for different businesses. You know that the plan you propose will meet the client's needs, but due to other scheduling commitments you think it is unlikely that you will have the system up and running in six weeks as the customer requested. You decide to provide a timeline that commits to the customer's deadline, deciding that if you cannot honor it you will mention some excuse to explain the need for an extra week or two. Discuss the implications of this situation.
Q:
Studies show that good listeners keep eye contact and react with appropriate facial expressions.
Q:
You run a branch of a very technologically savvy real estate agency in a large city. The company employs a powerful database to enable realtors to pinpoint the properties that most accurately meet their clients' specifications. Realtors currently consult the database with clients in the office, to create a list of desirable properties to view. But you think it would be even more effective and lead to quicker transactions if realtors could access the database outside the office with clients. After some research you find that the purchase of iPads for the realtors would make this possible.
Describe the proposal you would write in this situation.
Q:
What are the guidelines suggested in your text for expressing feelings?
Q:
When gathering information for a business message, keep in mind that audiences respond best to information that
A) they could have found by doing their own research.
B) has not been categorized or grouped in any way.
C) has been filtered and prioritized according to their needs.
D) pertains to a broad cross-section of possible scenarios.
Q:
As you are evaluating your proposal, you realize that you meet all but one of the audience's stated requirements. Evaluate the various possible ways in which this situation can be handled.
Q:
Informal techniques for gathering insights and focusing your research efforts do NOT include
A) listening to the community.
B) asking the audience for input.
C) distributing questionnaires and surveys.
D) reviewing reports and other company documents.
Q:
Describe the concept of "flaming," and explain how it may impact communication competence.
Q:
Why is it important to summarize the current business problem, need, or opportunity ?
Q:
A knowledge-management system
A) helps companies limit the amount of information employees store on the network.
B) enables organizations to test employees periodically to ensure they are doing adequate research.
C) is a centralized database of experiences and insights of employees throughout an organization.
D) is a tool for creating a bibliography when writing long reports.
Q:
Explain how you managed impressions with others in a recent important event in your life. Cite the reasons why you managed impressions and then evaluate the way you presented yourself.
Q:
Which do you think is easier, writing an RFP or writing an unsolicited proposal?
Q:
List at least three helpful questions to ask in evaluating the purpose of a message.
Q:
According to your text, effective communicators are able to establish warm relationships with everyone they encounter.
Q:
Which do you think is more important when writing a proposal, benefits or objections?
Q:
A win-win, collaborative approach might be beneficial, but it isn"t very realistic to use due to its detail and complicated structure.
Q:
Describe at least three of the tasks involved in developing an audience profile.
Q:
Diana is preparing to write a response to an RFP. Describe how Diana should approach this task.
Q:
As long as your message is clear, the size and location of your audience should not influence the approach you choose to take.
Q:
Expressing regret can be more important in repairing a relational transgression than saying "I"m sorry."
Q:
You work at a small local bookstore that is losing business to big chain stores as well as to online booksellers. In order to improve your business, you plan to propose a new story hour for children to your boss.
As you prepare to write your proposal, you think about its purpose. In this case, what need are you addressing and how do you propose to meet that need?
Q:
It's impossible to listen effectively all of the time.
Q:
When analyzing your audience, you should ignore everyone except the key decision makers.
Q:
No matter how you feel personally about a situation, your communication should reflect your organization's objectives.
Q:
Any proposal longer than five or six pages should include an executive summary, which briefly summarizes the most important information.
Q:
Define and explain debilitative emotions, as well as the differences between them and facilitative emotions. Also, describe the process by which one can minimize the irrational thinking that can lead to debilitative emotions.
Q:
A cover message introduces the audience to the proposal.
Q:
Describe a recent self-fulfilling prophecy which you have imposed upon yourself that affects your communication. In what cases have you imposed it? What have the results been? How realistic was the prophecy? Does answering these questions change how you"ll talk to yourself in the future? How? Next, describe a self-fulfilling prophecy you have imposed upon another person. How did you communicate it (i.e., what messages did you send, and what channels did you use)? What effect did your prophecy have upon your partner? Does answering this question affect how you"ll communicate with the other person in the future? How?
Q:
Once you have established your purpose, it's best to consider whether the timing for your message is right.