Q&A Hero

Q: Analyzing can be one way to help a speaker consider alternative meanings.

Q: A report is prepared using a presentation software and much of the information in the report is conveyed through graphs, diagrams, and other visual elements. This report is created in the form of a(n) ________.A) memo reportB) email reportC) letter reportD) formal reportE) presentation report deck

Q: When you want to confirm, illuminate, or expand on the supporting points in a business message, use ________ if you believe that dramatic tension will stimulate your audience's interest. A) facts and figures B) narration or storytelling C) references to authority figures D) examples and quotations

Q: All human languages are symbolic in nature.

Q: An email report ________. A) is appropriate only for external audiences B) can be distributed and received quickly C) guarantees secured delivery to audiences D) projects a more formal image than a letter report E) easily supports tables and graphs

Q: In general, audiences are likely to A) ignore poor organization if the message is important. B) draw inaccurate conclusions from poorly organized messages. C) fully understand most messages, even those that are poorly organized. D) none of the above.

Q: Explain how the tendency of disinhibition (from Chapter 1) relates to the risks of self-disclosure. Discuss how disinhibition may impact opportunities for impression management.

Q: The first step in writing a report is to ________. A) choose the best medium B) identify the question you are answering C) write the executive summary for the report D) develop a glossary for your report E) provide general background information about your topic

Q: Briefly describe at least three factors to consider when choosing media for business messages.

Q: Your text promises that if you communicate skillfully enough, you should be able to solve every problem you encounter.

Q: If you are writing a report that answers the question, "What is the better choice?" you are writing a(n) ________ report. A) progress B) trip C) compliance D) evaluation E) feasibility

Q: People use mobile phones and tablets to create and consume a wide variety of written, oral, and visual media. Identify and discuss four factors that you must consider if you're planning to create messages that will be viewed on mobile devices.

Q: In the "Looking At Diversity" reading, Marilyn Jorgensen recommends which of the following strategies when working with people from a different cultural background? a. Face conflict head on, and get to the bottom of any conflicts right away. b. Slow down and adopt an attitude of curiosity. c. Show genuine interest in the other person. d. both b and c e. none of the above

Q: Which of the following is an analytical report? A) a report containing a summary of a presentation B) a report containing descriptions of several different technology solutions that were presented at a conference C) a report containing a synopsis of the events at a three day long conference D) a report containing minutes of a meeting E) a report containing a recommendation to select a product based on assessments of many products

Q: Briefly define media richness and provide at least one example each of a rich medium and a lean medium.

Q: Whereas most other interpersonal communication is transactional, as described in Chapter One, families tend to have more linear interactions.

Q: Which of the following is an informational report? A) a report recommending action based on what was discussed at a meeting B) a report summarizing a meeting that happened last week C) a report analyzing the options for outsourcing an important task D) a report providing results based on the evaluation of the data obtained from a focus group E) a report endorsing a particular solution to a problem

Q: An effective communicator knows how to select the best combination of media and channels to reach his or her target audience. Identify the six basic media-channel combinations from which a communicator can choose.

Q: Counterfeit questions are aimed at understanding others.

Q: Face-to-face communication is the richest medium.

Q: Which of the following is true about reports? A) They answer business questions. B) They should not be in the form of emails. C) They must be a minimum of three pages long. D) They cannot be longer than 100 pages. E) They must always contain some data obtained from a primary source.

Q: High-level abstractions can be useful as verbal shorthand between two people who know each other well.

Q: Most media can only be distributed through one channel.

Q: ________ allow you to include additional information that may interest the reader but is too detailed to include in the body of the proposal. A) Glossaries B) Executive summaries C) Cover messages D) Appendices E) Tables of contents

Q: Discuss the various benefits and risks of self-disclosure. Provide examples from your own life where you have experienced both the benefits and risks.

Q: The term visual media signifies any format in which one or more visual elements play a central role in conveying the content of a message.

Q: A(n) ________ allows readers to find the material that interests them. It should be a complete and accurate listing of the headings covered in the proposal. A) appendix B) executive summary C) glossary D) table of contents E) cover letter

Q: According to your text, your goal should be to have as many interpersonal communication experiences as possible.

Q: Which of the following is most likely to be included in the executive summary? A) title of the proposal B) the problem necessitating the proposal C) name of the recipient of the proposal D) name of the writer of the proposal E) date the proposal was submitted

Q: Traditional business messages rely primarily on graphical elements with occasional support from text.

Q: Which of the following is not an example of workplace bullying? a. assertive language b. impossible deadlines c. behind the back criticism d. withholding resources employees need to be successful e. nit picking

Q: A(n) ________ briefly summarizes the most important information in the proposal and key decision makers might read only this document and, based on how persuasive it is, decide whether or not to read the entire document. A) appendix B) title page C) executive summary D) table of contents E) glossary

Q: When you have to enter data on a mobile device, using ________ in public areas or shared offices can expose private message content and annoy anyone within earshot. A) a stylus pen B) a portable computer keyboard C) voice recognition software D) a touchpad or an external mouse

Q: The way parents communicate with their young children creates secure or insecure bonds that have powerful and lasting effects.

Q: Which of the following is most likely to be included in the title page? A) the suggested solutions B) name of the recipient of the proposal C) important implementation details D) a project management plan and timetable E) total project budget

Q: A disadvantage of a written, printed message is that it A) limits opportunities for timely feedback. B) cannot reach geographically dispersed audiences. C) minimizes the writer's ability to plan and control a message. D) doesn't give recipients time to process the message before they respond.

Q: Questioning and paraphrasing are both forms of feedback.

Q: Which of the following statements is true about a cover message? A) It takes the form of a cover letter for an internal proposal. B) It need not provide an overview of the content. C) It provides the reader with an overview of the content. D) It fails to convince the audience to read the proposal carefully. E) It allows readers to find the information that interests them.

Q: A manager is using the ________ when he or she "walks-around" to chat with employees face-to-face, seek input, answer questions, and interpret important business events and trends. A) oral medium, digital channel B) visual medium, oral channel C) visual medium, in-person channel D) oral medium, in-person channel

Q: The U.S. is a high-context language culture.

Q: If a proposal is ________, you need to provide some extra structure so that readers can navigate the document and easily find the information they are looking for. A) between two to four paragraphs long B) less than a page C) two pages or less D) longer than three or four pages E) just one paragraph long

Q: According to your textbook, all of the following except ________ are factors you must consider when choosing a medium for a persuasive business message. A) urgency of the message B) cost of producing and sending the messages C) your personal preferences D) your audience's preferences

Q: Your text described several reasons people tell lies. Provide examples of lies you have told or have been told to you that illustrate three of the different reasons for lying. Discuss whether or not each of these lies was a "benevolent lie" or not and why.

Q: Organizations increasingly require proposals to be submitted ________. A) as text messages B) through an online form C) as posts on social networking sites D) on blogs E) by an instant messenger

Q: In high-context cultures, ________ media are often more effective than ________ ones. A) leaner; richer B) oral; written C) foreign; domestic D) none of the above

Q: Feeling sad when a close friendship changes or ends is an indicator that interpersonal relationships are irreplaceable.

Q: A sales proposal ________. A) is used exclusively as a persuasive tool B) cannot serve as a sales contract C) represents a commitment between both parties when signed by a client D) is always an unsolicited proposal E) should not mention the details of the schedule and budget

Q: The ________ of a message is its overall subject, while the ________ is a specific statement about that overall subject. A) medium; theme B) topic; main idea C) scope; purpose D) focal point; rationale

Q: Which of the following strategies is not recommend as a way to manage workplace bullying? a. Reframe your thinking. b. Negotiate with the offender. c. Appeal to a third party. d. Back off. e. All of the above are recommended strategies.

Q: Courtney chooses a letter format and uses a formal tone for the proposal she is creating. Most likely ________. A) this is a sales proposal which is around ten pages long B) this is a proposal of less than a paragraph to the administrative department in her company C) it is an internal proposal for a coworker with whom she has worked closely before D) it is an internal proposal of less than a page to her supervisor E) this is an external proposal to a new client that is two or three pages long

Q: Of the following media, which is the richest? A) An electronic slide presentation that includes a prearranged series of images B) A social media site that invites users' opinions and feedback on relevant topics C) An audio podcast posted on Moodle D) A formal business letter that's written on corporate letterhead

Q: Children who experience insecure bonds with family in their early life often grow up anxious about new relationships, uncomfortable with intimacy, and worried about losing relationships.

Q: If a proposal is a few pages long, then which of the following components is most likely to help the reader see the structure of the document at a glance? A) references B) headings C) appendices D) glossary E) foot notes

Q: All of the following except ________ are challenges inherent in using a written digital channel to deliver a business message. A) compromising employee productivity B) delivering messages quickly C) requiring online connectivity D) raising security and privacy issues

Q: A paraphrase that contains both thoughts and feelings can be a useful tool to help others because it allows the problem holder to unload concerns.

Q: After you've done all you can to make a persuasive case for your program, which of the following is most appropriate to include in your message as part of your call to action? A) a request to tell other schools about your program. B) an invitation to observe one of your classes C) a fact sheet about a competitor's program D) an authorization sheet for your audience to sign E) additional statistics about the importance of exercise

Q: As a new supervisor, you need to introduce yourself to your team of ten employees. The best medium for this type of non-routine message would be A) a face-to-face meeting. B) an email message. C) a conference call. D) a text message.

Q: Relative words gain their meaning from comparison.

Q: To make your proposal persuasive you want to establish the feasibility of the program with the school. Which of the following will attest to the feasibility of the program? A) biographical sketches of your fitness instructors B) testimonials from satisfied customers and authorities in the field C) a timeline for getting the program up and running at the school D) descriptions of similar programs you are operating in other schools E) information about the resources you have access to that can make the program a success

Q: A key advantage of oral communication is A) the ability to plan and control the message. B) the opportunity to meet an audience's information needs. C) the ability to transmit highly complex messages. D) the opportunity to get immediate feedback.

Q: Draw a Johari Window describing your relationship with an important person in your life. Comment on which parts of yourself you keep in the "hidden" area, and explain your reasons for doing so. Describe the benefits and costs of not disclosing these parts of your personality. Next, look at the size of the "blind" area model. Is the blind area large or small because of the amount of feedback you get from the other person, or because of the way you react to the feedback you do get? How would a window describing your partner's relationship with a mutual friend look similar to yours? Different? Explain. Are you satisfied with the kind of relationship your windows describe? If not, what could you do to change it?

Q: You are sending a proposal in response to an RFP from a local elementary school that is seeking a provider for an after-school enrichment program promoting physical fitness. Including which of the following in your summary would likely establish the most confidence in your audience that you listened to them, understand what they are trying to accomplish, and have an appropriate solution? A) Our instructors are top notch and have much experience putting high school students on the road to better nutrition and physical fitness. B) Our program focuses primarily on creative expression, which also has some physical fitness benefits. C) The key to our program's success is getting kids to exercise early in the day, which keeps them energized and focused for the rest of their day's work. D) Our program is great for high school kids and will really get the kids moving! E) Our program is designed for grades K-4 and has greatly improved fitness at the many schools where it is offered at the end of the day.

Q: A ________ is the richest communication medium. A) telephone conversation B) retweet with a comment C) video podcast D) face-to-face conversation

Q: When people communicate, they are often both senders and receivers of messages at the same time.

Q: Establishing ________ means showing that you have the ability to deliver what you propose. A) feasibility B) agreeability C) credibility D) assimilability E) adaptability

Q: According to the concept of media richness, the richness of a medium does not depend on its ability to A) facilitate feedback. B) establish a personal focus. C) handle multiple information cues simultaneously. D) convey a sense of affluence and exclusivity.

Q: If both partners are willing, the collaborative win-win approach is very likely to be successful.

Q: The best way to address feasibility is to ________. A) present realistic implementation plans B) highlight your qualifications C) demonstrate your expertise D) provide a customer testimonial E) describe similar projects which you have completed in the past

Q: The ________ is the form a message takes, and the ________ is the system used to deliver a message. A) channel; network B) medium; channel C) format; medium D) channel; medium

Q: According to the text, parents and children do not really change their communication patterns during the transitional years of emerging adulthood.

Q: Providing which of the following in your proposal would help build your credibility with the audience? A) the timeline for the project B) descriptions of similar projects you have completed C) a list of the deliverables you are agreeing to provide D) an explanation of when and how the work will be completed E) a delineation of your costs

Q: Which of the following media would be best for sending a brief message (requiring no response from your audience) about an upcoming software update? A) Podcast B) Email C) Blog D) Videoconference

Q: Contempt is communicated verbally rather than nonverbally.

Q: Including customer testimonials with a proposal ________. A) is unprofessional B) is unethical C) establishes credibility D) undermines the effectiveness of your proposal E) is ethical but ineffective

Q: Phone calls are A) incapable of conveying nonverbal signals. B) only acceptable for external communication. C) capable of offering the give-and-take of in-person conversations. D) no longer practical due to IM and texting.

Q: Attachment theory argues that, while secure attachment in childhood leads to confident adult communicators, insecure attachment has little to no impact on later life.

Q: In a proposal, identifying the audience's gain ________ identifying the audience's pain. A) is just as important as B) is much more difficult than C) should be secondary to D) is far more important than E) should never be done in conjunction with

Q: Despite your numerous emails and voicemail messages, a normally dependable vendor has not responded to your important question. Which of the following would be a sensible next step? A) Consider sending a printed message. B) Broadcast "high-priority" or "urgent" emails at ten-minute intervals. C) Use social media to vent your frustrations with the vendor. D) Bombard the vendor with text messages until he responds.

Q: Selective listening is a reasonable thing to do when screening commercials and keeping an ear out for the weather report.

Q: Dave and his team are creating a proposal to recommend to their supervisor that the company's database should be redesigned. Dave is in the process of determining how to state the opportunity for capturing additional information and more efficient data processing that this redesign will present. He also wants to explain how the database that his team proposes will be different from their current one. He is planning out the details as to how the new database will be created and rolled out, as well as how much the development, hardware and software, and training will cost. Dave is engaged in which of the following aspects of the composing stage? A) choosing the best medium for his proposal B) deciding what content must be included in his proposal C) determining how his proposal should best be organized D) determining the appropriate writing style for his proposal E) determining the purpose of his proposal