Q&A Hero

Q: INSTRUCTIONS: Match each of the following crazymakers with its description. a. mind reader b. crisis tickler c. guilt maker d. pseudoaccommodator e. avoider

Q: "The startup costs on this project increased considerably" is a simple sentence.

Q: Business reports often rely on numbers, and data graphics are the best tools for communicating these numbers.

Q: Research of male and female intimacy styles shows that a. differences are not as great as some people might think. b. women disclose more than men. c. women disclose more personal information than men. d. men grow close by doing things together. e. All of these answer are correct.

Q: "Our clients have become more knowledgeable, and we need to accommodate them" is a complex sentence.

Q: Giving support to others can lessen their distress but potentially increase yours.

Q: Mary wants to focus her audience's attention on the text and graphics of her slides and using background graphics would be an effective way to accomplish this.

Q: A compound sentence contains one main thought (independent clause) and one or more subordinate thoughts (dependent clauses).

Q: The Sapir-Whorf hypothesis is the best known declaration of a. convergence. b. linguistic relativism. c. identity. d. emotive theory. e. pragmatism.

Q: Compared to word processing software, presentation software more easily allows you to place pictures, tables, and graphs in precise locations.

Q: How is the denotative meaning of a word different from its connotative meaning?

Q: Report decks must be understandable without a presenter.

Q: Position Four in the Pillow Method takes the perspective that the original issue should still be seen as very important.

Q: As a rule, most abstract terms relate to the tangible material world.

Q: A white paper is a report intended to educate the audience – often potential customers – on a topic that is central to a company's business.

Q: The skill of perception checking allows you to see if you are correct in your interpretation of another's behavior.

Q: The amount of jargon you use in a message should reflect your audience's level of familiarity with your topic.

Q: You can control the placement of page numbers in your document by inserting headers or footers.

Q: Strategies you can use to develop a more mindful and competent style of intercultural communication include a. reading. b. passive observation. c. self-disclosure. d. talking to experts. e. all of the above.

Q: Clichés are a valuable tool in business writing, as readers find such words and phrases to be comfortable and familiar.

Q: Avoiding is sometimes an appropriate style to choose when a. the issue is temporary or minor. b. speaking up might cause physical harm. c. the relationship isn"t worth the effort. d. a and b are correct. e. All of these answers are correct.

Q: An appendix is a mini-version of the report designed to communicate the most important ideas to an audience of decision makers.

Q: Abstract words should be completely avoided in business writing.

Q: To ensure proper alignment of the dot leaders and page numbers on a table of contents, create the leaders by inserting periods.

Q: Social psychologist Roy Baumeister makes the case that, on average, most people want ___________ close, important relationships in their lives at any given time. a. one to two b. two to three c. three to four d. four to six e. more than six

Q: Honor and progress are concrete words.

Q: Formal reports are at least 100 pages long.

Q: Men generally seek advice from men, and women seek emotional support from women in times of emotional need.

Q: In business communication, it is best to use words that are low in connotative meaning.

Q: Grammarians and professional editors agree on the rules of grammar.

Q: Swearing has no useful role in the workplace.

Q: A recommendation report is an example of an informational report.

Q: The process of explaining people's behavior is called assignation.

Q: A feasibility report will always include the criteria that decision makers can use to judge the proposal.

Q: The ________ meaning of a word is its literal, dictionary meaning; the ________ meaning includes all the associations and feelings it evokes. A) connotative; denotative B) objective; subjective C) denotative; connotative D) transactional; transcendental

Q: Minutes are written reports of meetings.

Q: Which of the following words are the most abstract? A) Two, contract, performance B) Software, code, signal C) Kick, move, walk D) Productivity, excellence, motivation

Q: "Decoding" is the process whereby a. we put our thoughts into words. b. we make sense out of the messages sent by others. c. we engage others in conversation. d. we choose the appropriate way to send messages. e. we create new ways of teaching reading and communication to children.

Q: Most day-to-day business reports are less than five pages long.

Q: A competing/win-lose conflict style a. involves high concern for self and low concern for others. b. can sometimes enhance a relationship. c. has a distinguishing characteristic of power. d. occurs when people perceive a situation as being an "either-or" one.

Q: Most ________ express a concept, quality, or characteristic. Most ________ represent something you can see, touch, or visualize. A) abstract words; concrete words B) interpretive words; explanatory words C) incisive words; generalized words D) selective words; common words

Q: A report often has a smaller audience than typical correspondence, such as emails.

Q: Some terms and phrases called ________ have become so common that they have lost some of their power to communicate, and ________ are newly coined terms often associated with technology, business, or cultural changes. A) euphemisms; idioms B) clichés; buzzwords C) colloquialisms; clichés D) pull quotes; derivations

Q: Which of the following statements summarizes Scott Johnson's thoughts about his bi-racial family in the "Looking At Diversity" reading? a. He is certain racial differences will not impact the children in his bi-racial family. b. He is certain racial differences will significantly impact the children in his bi-racial family. c. He is unsure how much of an impact racial differences will have on the children in his bi-racial family. d. He is sure that they are all learning a lot and communicating frankly about the role of race in their lives. e. Both c and d.

Q: The evaluating process does not end when you have delivered the report.

Q: The most appropriate response to someone's grief is to point out the silver lining.

Q: As you create and refine your messages, evaluate your writing at all of the following levels except A) strong words. B) effective sentences. C) coherent paragraphs. D) multimedia enhancements.

Q: If you are writing a formal informational report, you should include an abstract.

Q: The ________ of a word is its literal or dictionary meaning. A) figurative meaning B) denotative meaning C) connotative meaning D) contextual meaning

Q: Listening is a natural ability and can"t be improved through training.

Q: Business reports clearly identify the author, the date, and the topic or title.

Q: One way in which language styles vary across cultures is whether they are elaborate or succinct.

Q: When choosing words to convey a message, successful writers pay attention to A) convenience and mannerisms. B) correctness and effectiveness. C) metaphors and euphemisms. D) connotation and vocalization.

Q: The most appropriate method to present a 50-page report while projecting an "official" image to an external audience is through a letter format.

Q: The connotative meaning of a word is A) its dictionary meaning. B) its literal meaning. C) all the associations and feelings the word evokes. D) its objective meaning.

Q: Your text claims that there is nothing wrong with the generalizations we make, using our organization constructs, as long as they are accurate.

Q: The main goal of an informational report is to help readers draw conclusions to solve problems or support business decisions.

Q: Studies show that poor communication was the root of over 60 percent of reported medical errors that led to serious physical injury, psychological trauma, and even death.

Q: If your workplace writing contains grammar errors and word choice mistakes, your readers will A) suppose that you're uninformed. B) question your professionalism. C) think that you don't respect them. D) all of the above.

Q: A report can be as short as a two-paragraph email.

Q: Rhonda complains to Collin that she's tired of their weekend routine. Irritated, Collin snaps back that he's tired of her complaining. Their conflict pattern reflects which of the following conflict styles? a. complementary b. symmetrical c. tangential d. conditional e. None of these answers are correct

Q: List three situations in which the passive voice can help you demonstrate the "you" attitude.

Q: ________ are any phrases, sentences, paragraphs – even single, distinctive words – that you take from any of your sources. A) Paraphrases B) Quotations C) Summaries D) Citations E) Footnotes

Q: It is difficult to learn a new love language. Therefore, we are probably better off finding a romantic partner with a style for expressing love that matches ours.

Q: Briefly explain the difference between the active voice and the passive voice. Include an example of each one.

Q: Presenting others' ideas as your own is known as ________. A) summarizing B) paraphrasing C) plagiarism D) quoting E) citation

Q: Documenting or citing your sources ________. A) undermines the audience's confidence in the strength of your data B) demonstrates that you are creative C) gives your audience the ability to find information mentioned in your report D) makes your writing seem less impressive because it indicates that the ideas are not original E) undermines the credibility of your writing

Q: List at least three guidelines to follow if you want to achieve a conversational tone in business messages.

Q: Rapid thought is a factor in why we don"t listen better because we can understand speech faster than the other person speaks.

Q: ________, or citing your sources, is a key part of all writing in academia and most professional writing. A) Paraphrasing B) Plagiarizing C) Abstracting D) Quoting E) Documenting

Q: Low-context cultures use language to maintain social harmony.

Q: What is the difference between tone and style in business writing?

Q: In business reports, verbal and visual elements should ________. A) play unrelated roles B) each strive to independently communicate the full message of the report C) be integrated together D) compete for the audience's attention E) be standalone aspects of the report that do not refer to each other

Q: The self-serving bias illustrates our tendency to judge others more charitably than ourselves.

Q: Most companies expect you to use texting acronyms in professional business writing.

Q: For an effective graph design, which of the following should be avoided when possible? A) graph titles B) axis titles C) scales D) legends E) data markers

Q: According to the authors, people who are well-acquainted are less likely to misunderstand each other than relative strangers.

Q: "The evaluator noted several shortcomings" is written in the active voice.

Q: The core principles of Edward Tufte, a noted information designer, advocate all of the following EXCEPT ________. A) eliminating all distractions that do not help the audience understand the data B) eliminating anything in graphs that exists only for decoration C) eliminating or minimizing all unnecessary gridlines for tables D) eliminating or minimizing all unnecessary borders for tables E) eliminating data markers that identify specific data points in line graphs

Q: One of the best methods to use to describe your problem and needs to a partner during conflict resolution is a. paraphrasing. b. perception checking. c. the assertive message format. d. high-level abstractions. e. emotional description.