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Business Communication
Q:
When it comes to paragraph length,
A) use long paragraphs with detailed information for direct-mail letters.
B) use long paragraphs if you want your document to look more inviting.
C) keep all paragraphs to fewer than 60 words.
D) use one-sentence paragraphs only occasionally, for emphasis.
Q:
Dexter is delivering a presentation on a new project that is perceived as risky by some members of his audience. He opens his presentation with the following words: "Nothing ventured, nothing gained." This is an example of capturing attention by ________.
A) stating a fact
B) telling an anecdote
C) quoting a familiar saying
D) asking a question
E) sharing a secret
Q:
You want to let a close friend know how much she/he means to you in a way that is sincere and doesn"t embarrass either of you. Following the advice on communication competence in your text, you would
a. follow the approach that you saw another friend use successfully, assuming it would work for you.
b. avoid sending any message until you were sure it would be well received.
c. try to follow exactly the approach you used successfully with others in the past.
d. react in the way that first occurred to you.
e. consider a variety of alternatives, choosing the one that you think will be most successful under these circumstances.
Q:
Skilled business writers
A) use long sentences to emphasize important information.
B) keep their sentences to an average length of 40 words or fewer.
C) vary the length of their sentences.
D) do all of the above.
Q:
A(n) ________ is a very short story, usually a true one, that can bring a subject to life.
A) citation
B) anecdote
C) quotation
D) message headline
E) paraphrase
Q:
INSTRUCTIONS: Match each of the following crazymakers with its description.
a. joker
b. withholder
c. gunnysacker
d. trivial tyrannizer
e. trapper
Q:
Which of the following is NOT a technique for helping readers who skim your document?
A) Using lists and bullets instead of narrative
B) Keeping all sentences the same length
C) Including headings and subheadings
D) Using shorter paragraphs
Q:
Which of the following is a goal of the opening of a presentation?
A) establishing rapport with the audience
B) analyzing the requirements of the audience
C) identifying the tools that will be needed to be used during the presentation
D) presenting information using patterns
E) visualizing the outcome of the presentation
Q:
The benefit of forgiveness is
a. less emotional distress.
b. less aggression.
c. improvement of cardiovascular functioning.
d. restoration of the damaged relationship.
e. All of these choices are beneficial.
Q:
When you're writing a business message, use headings and subheadings to
A) reveal how your document is organized.
B) capture the attention of your readers.
C) indicate shifts from one idea to the next.
D) all of the above.
Q:
Cassie is putting together a standalone presentation. Which of the following criteria should be satisfied by this presentation?
A) Cassie's slide deck needs to be very comprehensive and include every word Cassie is planning to say.
B) Cassie must create slides that can be understood by the audience only with the help of a presenter.
C) Cassie must not include an agenda slide.
D) Cassie must include message headlines summarizing the key point of each slide.
E) Cassie must include all the material on a single slide.
Q:
The process of using questioning and paraphrasing messages is a type of
a. linear communication.
b. insensitive listening.
c. selective perception.
d. defensive behavior.
e. perception checking.
Q:
Business writers use bulleted and numbered lists to accomplish all of the following except
A) simplifying complex subjects.
B) helping readers locate key points.
C) enhancing the visual impact of their ideas.
D) adding decorative elements to their messages.
Q:
If a slide deck makes "stand-alone sense," then it means that the slide deck ________.
A) is comprehensible only for those people who have prior knowledge of the topic
B) includes every word the presenter plans to say
C) requires the presence of the presenter standing there to explain the slides
D) requires supporting documents like handouts for it to be understood
E) can be understood by anyone who reads it without the benefit of the presenter
Q:
Equivocal words
a. have more than one commonly accepted definition.
b. are low-level abstractions.
c. mean the same to all people and are thus redundant.
d. have meanings one person can guess at but another can"t.
e. have no known nonverbal signals to accompany them.
Q:
Using short paragraphs will help you improve the readability of your business messages because
A) they will make your writing look inviting.
B) they can help you emphasize your ideas.
C) they are easier to read than long paragraphs.
D) all of the above.
Q:
The first step in the process of designing slide presentations is ________.
A) organizing the content
B) developing a template
C) identifying the type of presentation
D) creating a storyboard
E) creating handouts
Q:
Studies suggest that cognitive complexity actually increases one's chance of having satisfying communication in a variety of contexts.
Q:
Readability indexes measure ________, so they offer a useful reference point for improving your writing.
A) style and syntax
B) sentence length
C) tone of voice
D) proper word usage
Q:
Which of the following mediums is recommended as appropriate when you're presenting to a distant audience accessible by computer technology and want the presentation to be available for them at a later time?
A) flipcharts
B) podcasts
C) whiteboards
D) props
E) document cameras
Q:
Which of the following is an inaccurate description of communication?
a. Communication is unrepeatable.
b. Meanings are in words.
c. Communication is irreversible.
d. It's impossible not to communicate.
Q:
For general business messages, gear your writing toward readers at the
A) first-grade to fourth-grade level.
B) fifth-grade to sixth-grade level.
C) eighth-grade to eleventh-grade level.
D) twelfth-grade to fourteenth-grade level.
Q:
Jasper is going to make a presentation to a large audience in a large room. He wants to encourage his audience to look and listen carefully, and also wants an electronic record of the material.
Which of the following mediums would be appropriate for Jasper's presentation?
A) podcasts
B) flipcharts
C) props
D) slides
E) document cameras
Q:
INSTRUCTIONS: Match each of the following crazymakers with its description.
a. joker
b. withholder
c. gunnysacker
d. trivial tyrannizer
e. trapper
Q:
Briefly explain what the opening of a document should accomplish.
Q:
Which of the following mediums of presentations is most likely to be used when the presenter wants to communicate complex material that people need to look at carefully?
A) podcasts
B) flipcharts
C) slides
D) props
E) document cameras
Q:
Omid and Micayla have an agreement that he will call to tell her when he will be late from work so she won"t worry. When he forgets, Micayla is upset because of what type of transgression?
a. minor
b. significant
c. relational
d. deliberate
e. incremental
Q:
At the beginning of the revision process, you should evaluate the content of your message, and then review the effectiveness of its organization.
Q:
Whiteboards are recommended when you want to ________.
A) encourage the audience to collaborate and create content
B) encourage the audience to listen and look carefully
C) communicate complex material that people need to look at carefully
D) provide a demonstration
E) present lengthy content that cannot easily be seen in slide form
Q:
Which best describes the relationship between our rate of hearing speech and the average rate of speaking?
a. We speak at nearly the same rate we are able to listen.
b. We can listen 4-6 times faster than an average person speaks.
c. We are able to speak 2 times faster than an average person can listen.
d. We are able to listen slightly faster than an average person speaks.
e. We can listen twice as fast as an average person speaks.
Q:
Which of the following tools is most likely to be used during a presentation if the content to be presented is lengthy and cannot easily be seen in slide form?
A) podcast
B) document camera
C) handout
D) whiteboard
E) flipchart
Q:
With complex messages, it is a good idea to set aside a first draft for a day or two before beginning the revision process.
Q:
In cultures that stress formality in language,
a. using correct grammar is most important.
b. language use defines social position.
c. the people talk less.
d. there are fewer real friendships.
e. the people are too stiff to really communicate.
Q:
The best approach to completing your business message is to focus on the details first before addressing the document as a whole.
Q:
Jane needs to create a presentation to teach her coworkers how to work with the new database system. This means that her presentation will be ________.
A) informational
B) persuasive
C) instructional
D) collaborative
E) anecdotal
Q:
Parents should realize that preventing their children from experiencing and managing frustrating events can help to increase their empathic concern for others later in life.
Q:
Revising your message is important because readers are likely to equate the quality of your writing with the quality of your thinking.
Q:
The more specific your objective, ________.
A) the more difficult it will be to create an effective presentation
B) the more time it will take to create an effective presentation
C) the longer your presentation will need to be to be effective
D) the easier it will be to create an effective presentation
E) the less persuasive your presentation will be
Q:
An interpersonal relationship differs from an impersonal one because
a. we share our thoughts and feelings with each other.
b. the other person's life affects ours.
c. we are sad when the relationship changes or ends.
d. we find the time spent in the relationship rewarding.
e. all of the above.
Q:
After you have completed the first draft of your business message, the next step is to make a final, quick pass through it to check for typos and spelling errors.
Q:
Discuss the advantages of appropriate documentation.
Q:
INSTRUCTIONS: Match each of the following crazymakers with its description.
a. mind reader
b. crisis tickler
c. guilt maker
d. pseudoaccommodator
e. avoider
Q:
Describe five techniques you can use to compose effective messages for mobile devices.
Q:
Discuss the appropriate methods for designing data objects, axis, axis labels, and scales for a graph.
Q:
Of the following, what is not a category of relational transgressions?
a. minor vs. significant
b. one-time vs. incremental
c. deliberate vs. intentional
d. social vs. relational
e. open vs. private
Q:
If you intend for your message to reach users of mobile devices, present the content in short paragraphs.
Q:
Discuss the guidelines for designing deck slides.
Q:
All of the following are ineffective listening styles mentioned in the text except
a. ambushing.
b. insulated listening.
c. stage hogging.
d. pseudolistening.
e. signal listening.
Q:
When you're writing for mobile devices, using a linear organization will make your messages easier to read on small mobile screens.
Q:
What do you think is the most compelling reason to use report decks?
Q:
When we study semantic rules, we learn that
a. words mean a lot in and of themselves.
b. understanding occurs as a result of users agreeing on the same meanings for words.
c. words typically can be interpreted in only one way.
d. meanings rest more in words than in the people who use them.
e. All of these choices are correct are true about semantic rules.
Q:
All of the following except ________ will help you write effective messages for mobile device users.
A) prioritizing information
B) writing shorter, more focused messages
C) using a linear organization
D) including longer paragraphs
Q:
Describe one primary benefit of using software features like automated styles and automated headings when formatting formal reports.
Q:
Studies suggest that the ability to empathize with others is hard-wired in our brains.
Q:
In workplace writing, doing all of the following except ________ will help you achieve a tone that is conversational yet still businesslike.
A) using text messaging acronyms throughout the message
B) being careful about the use of humor in the message
C) being careful about the level of intimacy in the message
D) avoiding stale and pompous language in the message
Q:
Martin was asked to keep the minutes at a committee meeting which was called for planning the company picnic. During the meeting, the members discussed the venue for the picnic – whether they should conduct it on the office grounds, bringing in food and recreation vendors, or hold it off site at a facility that provides a comprehensive package. Several people were given follow up tasks including estimating the costs of conducting it on company grounds and whether special permission or permits would be required. There were also action steps to research three offsite locations' prices. The date of the event was not determined because though it was usually held in May, the tech department was planning to roll out a big project during the same time. So the picnic in May was going to be problematic. So the committee had to discuss the date with the IT director and verify with the office manager if the picnic could be conducted in June. Give a sample of what Martin's minutes would look like.
Q:
Research has shown that competent communicators achieve effectiveness by
a. using the same types of behavior in a wide variety of situations.
b. developing large vocabularies.
c. apologizing when they offend others.
d. giving lots of feedback.
e. adjusting their behaviors to the person and situation.
Q:
In ________ paragraph, a writer analyzes the reasons for and/or the consequences of an action, an event, or a decision.
A) an illustration
B) a comparison and contrast
C) a cause and effect
D) a problem and solution
Q:
Ruth recently graduated from college and entered the workforce. After her first business trip, her supervisor asked her to write a trip report. Ruth submitted a carefully written report, chronologically narrating the events and meetings that took place on her trip. Has Ruth created her trip report in an accurate format?
Q:
INSTRUCTIONS: Match each of the following crazymakers with its description.
a. mind reader
b. crisis tickler
c. guilt maker
d. pseudoaccommodator
e. avoider
Q:
What is a feasibility report?
Q:
In business writing, the topic sentence of a paragraph is
A) usually implied and is rarely included in the paragraph.
B) generally explicit and is often the first sentence in the paragraph.
C) often vague and is usually placed in the middle of the paragraph.
D) most often understated and normally is the last sentence in the paragraph.
Q:
INSTRUCTIONS: Match each of the following crazymakers with its description.
a. mind reader
b. crisis tickler
c. guilt maker
d. pseudoaccommodator
e. avoider
Q:
You are working on a report that will recommend a service provider to whom your company can outsource some routine office tasks. Your report will be divided into the following sections: background information, methods, analysis of data, recommendations. Create a heading for each of these sections.
Q:
Members of an individualistic culture like the United States
a. disclose the same no matter what group is being disclosed to.
d. rarely show emotions.
c. are not considered very romantic.
d. act more familiar with strangers and disclose more personal information.
e. shy away from public displays of affection.
Q:
Skillful writers use transitional elements to
A) automate text entry and correction.
B) track footnotes and endnotes.
C) ensure consistent formatting throughout a document.
D) connect ideas and show the relationships between them.
Q:
You are likely to have more success giving advice to a highly rational person than to someone who is emotional.
Q:
Give three examples of types of reports and the appropriate mediums in which to send them.
Q:
Words such as "nevertheless," "however," "but," and "therefore"
A) are called pointer words.
B) introduce modifiers.
C) occur only in complex sentences.
D) are useful for making transitions.
Q:
A paraphrase is a version of someone else's original content but in your own words.
Q:
A typical paragraph contains the three basic elements of
A) a topic sentence, support sentences, and transitional words and phrases.
B) simple, compound, and complex sentences followed by compound-complex sentences.
C) the main idea, supporting ideas, and evidence.
D) a problem, discussion, and a solution.
Q:
In a low-context language culture, you will notice
a. indirect expression of opinions.
b. use of silence admired.
c. less reliance on explicit verbal messages.
d. self-expression valued.
e. ambiguity admired.
Q:
Identify and define the four basic varieties of sentences.
Q:
You have read positive reviews of your Chemistry instructor on a website. According to the text, you are more likely to find this instructor credible and attractive.
Q:
Quotations are any phrases, sentences, paragraphs that you take from any of your sources.
Q:
To emphasize a dependent clause, it is better to place it at the end of a sentence rather than in the middle.
Q:
What health threats can result from a lack of close relationships?
a. more likely to experience a higher rate of accidents
b. more susceptible to the common cold
c. more likely to die prematurely
d. b and c
e. all of the above
Q:
If you acknowledge all your sources, no one will accuse you of plagiarism.
Q:
"If we can't meet the deadline, our losses will be significant" is a compound sentence.
Q:
Tables illustrate the relationship among variables or sets of data as an image or shape drawn in relationship to two axes.