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Q:
During a salary discussion, ________.
A) giving a minimum salary figure could result in a lower salary than the company planned to offer
B) suggesting a figure higher than the company had planned would give you an edge.
C) indicating that you are flexible about salary is a bad idea
D) asking for the company's salary range must be avoided
E) demonstrating an awareness of the industry average may make the interviewer defensive
Q:
Recall a past or current conflict from your life and explain it using all parts of the definition in the text. Explain how it was or is being handled by referring to conflict styles, rituals and patterns. Describe how satisfied you are with the way it was or is being handled, and explain what you would"ve done or can do differently.
Q:
A ________ is a verb that has been changed into a noun or an adjective.
A) transitive verb
B) transformed predicate
C) predicate nominative
D) camouflaged verb
Q:
If Simon is asked about his salary expectations, which of the following would be his best response?
A) "My research showed a range of A-B thousand dollars for this job – what is your salary range?"
B) "My minimum salary requirement is C thousand dollars."
C) "I'm hoping to get D thousand dollars."
D) "I feel that my skills and experience, coupled with my enthusiasm to work for your company, make E thousand dollars appropriate."
E) "Why don't you tell me how much you think I'm worth?"
Q:
Describe the characteristics of family systems, and explain how they apply to your own family.
Q:
When you have two or more similar ideas to express in writing, use parallelism to show that the ideas
A) are related.
B) of similar importance.
C) are on the same level of generality.
D) all of the above.
Q:
If you are currently employed when interviewing and are asked why you are leaving your current position, ________.
A) explain all the issues you have had with your previous employer
B) criticize your current job, but don't speak negatively of your boss
C) emphasize what you're looking for in the new position more than what you're leaving behind
D) focus on what is lacking in your current position and disparage the company or employer
E) respectfully decline to answer the question
Q:
Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is elsewhere. You could call her listening style in this instance
a. stage hogging.
b. insulated listening.
c. pseudolistening.
d. defensive listening.
e. ambushing.
Q:
A ________ uses words such as may and seems to avoid stating a judgment or fact directly.
A) hedging sentence
B) hypothetical clause
C) defensive sentence
D) tortuous statement
Q:
When asked about your greatest weakness, you should ________.
A) never offer a real weakness
B) frame a strength to sound like a weakness
C) suggest that you work too hard or that you're a perfectionist
D) mention a real weakness and how you are trying to improve it
E) decline answering the question
Q:
Discuss the four dimensions of intimacy in a relationship that is important to you. Explain your satisfaction with the intimacy or distance in each area. Relate any other factors (change, independence, culture, gender, etc.) that affect your intimacy in this relationship.
Q:
Simon is at an interview for an entry-level position at a large company.
If Simon is asked to describe his ideal job, which of the following is most likely to be the best response?
A) "The position that I'm here to interview for."
B) "My ideal job would be one that puts me in a good position to start my own company in five years."
C) "Ideally, I'd work for a company that understands that there is more to life than work, and allows me time to pursue my personal interests."
D) "My perfect job would let me collaborate with others to reach a common goal, creating interesting and useful products."
E) "I'd love a job where my talents, contributions, and accomplishments are acknowledged and appreciated."
Q:
Because mobile users consume information one screen at a time, you should ________ when you're writing to them.
A) always format your message to be viewed from a vertical perspective
B) include long, fully justified paragraphs in small font sizes
C) divide your message into independent, easy-to-consume bites
D) use stylized typefaces and complex layouts
Q:
When you try to reflect the underlying theme in a statement, you are engaging in
a. judging.
b. questioning.
c. paraphrasing.
d. prompting.
e. pseudolistening.
Q:
Starting a sentence with "It is" or "There are" is
A) usually a sign that the sentence could be shorter and more active.
B) perfectly acceptable, and you need not try to rewrite the sentence.
C) a sign that you are using active voice.
D) a sign that you are using passive voice.
Q:
Which of the following would be an appropriate bullet point describing your work study experience on your college campus?
A) Worked in the media relations office for the university
B) Typing, filing, and other miscellaneous general office duties
C) Tracked coverage of the university in print, online newsletters, and social networking media
D) Press releases, web updates, social media
E) Writing, editing, proofing
Q:
Making an inference is a reasonable thing to do relationally as long as
a. you make a number of them.
b. you wait for the other to infer also.
c. the other person understands you.
d. you identify the inference to the other person.
e. you first describe the observable behavior that led to the inference.
Q:
"Visible to the eye" is an example of
A) a cliché.
B) a redundancy.
C) the passive voice.
D) obsolete language.
Q:
To outline your experiences, ________.
A) make a list of only those work experiences that directly relate to your current job search
B) list all your work experiences as bullet items beginning with an action verb
C) create ten to twelve bullet points for each job you've had
D) mention details only about your current job and avoid including details of your previous jobs
E) identify the skills you used at your jobs, not the results you accomplished
Q:
If you are a person who tells others "like it is" because you believe such truth is helpful and constructive, you will interpret similar behavior from others towards you the same way.
Q:
Which of the following sentences is the most concisely worded?
A) The project manager is in charge of furnishing specifications until such time as the project gets underway.
B) All specifications should be provided by the project manager prior to the start of a project.
C) Project managers have the capability of changing specifications before the official start date.
D) The project manager must give the engineers the revised specifications before the project starts.
Q:
Which of the following is true of analyzing your strengths and skills?
A) It should be done after composing résumés and cover letters.
B) It helps you determine which jobs you are best qualified to pursue.
C) It builds a strong occupational network around you.
D) It helps you gain experience in the particular field.
E) It helps you gain transferrable skills that relate to your career goals.
Q:
Integrated communicators express themselves in skillful ways because
a. their communication is a self-conscious act.
b. they have had more experience.
c. they have internalized effective behavior.
d. skills are basic to communication.
e. others help them out.
Q:
"The above-mentioned book" is an example of
A) a redundancy.
B) a strung-out sentence.
C) an indefinite pronoun starter.
D) an awkward reference.
Q:
Megan is an English major, but she's not sure if she'd like to work in academia or in a commercial field like publishing. She is trying to decide if she would enjoy a creative job or a more procedural job. She is trying to ________.
A) identify her preferences and narrow down her focus
B) learn about the working conditions in various jobs in her broad field
C) be flexible about job locations
D) test drive a company and career path
E) enhance her résumé
Q:
Imagine a conflict which seems unable to be resolved. What have you learned about interpersonal communication that might enable you to work toward a resolution of the conflict?
Q:
Which of the following sentences contains a camouflaged verb?
A) Some do; others don't.
B) She is a marketing manager but also serves as ad manager.
C) The recommendation of the committee is to proceed as planned.
D) He slowly, deliberately added the numbers.
Q:
Aisha is considering if she wants to work for a large or small company, work collaboratively or on her own, and whether she would enjoy a job that requires travel, etc. She is engaged in ________.
A) gaining transferable skills by volunteering
B) narrowing her focus by identifying preferences
C) researching the prospects for her career options
D) keeping an open mind about possible job locations
E) gaining experience with internships and summer jobs
Q:
INSTRUCTIONS: Match each statement with the family communication pattern it characterizes.
a. consensual
b. pluralistic
c. protective
d. laissez-faire
Q:
"Environmental impact consultant study results" is an example of
A) redundancy.
B) a dangling modifier.
C) a dependent clause.
D) a long noun sequence.
Q:
Reggie wants to develop some transferrable skills related to programming which will apply to his career goals. Which of the following would most likely help him to do so?
A) researching the details of IT positions in the Occupational Outlook Handbook
B) asking an acquaintance about her career experience in the IT field
C) thinking about whether he prefers working on his own or collaborating with others
D) learning about the educational requirements for specific IT positions
E) volunteering to design and manage websites for charitable organizations
Q:
You meet a friend at the supermarket and ask how he is doing. He replies, "I"m OK for the most part, just stressed with all these finals." Which of the following is the best helping paraphrase response?
a. "Yeah, I know what you mean."
b. "So, you"re stressed, huh?"
c. "You"ll be fine; you always get good grades."
d. "Bet you"re wishing you hadn"t taken 18 units, huh?"
e. "So, you"re managing most things just fine, but will be relieved when finals are over?"
Q:
What is wrong with the following sentence? "Having stalled for two days, the assignment was now late."
A) It lacks parallelism.
B) It contains a dangling modifier.
C) It contains an awkward pointer.
D) Nothing – it is grammatically correct as written.
Q:
Virtual internships ________.
A) require you to move to a new location for an internship opportunity
B) are decreasing in number due to technology problems
C) allow you to work for a company online
D) make up more than half of the postings at Urban Interns
E) cannot be conducted with the help of the "Skype" application
Q:
Syntactic rules of language govern
a. the grammar of a language.
b. the ways in which speakers respond to symbols.
c. the words that become slang.
d. the creation of new tactics.
e. the way that semanticists create meaning.
Q:
What is wrong with the following sentence? "To waste time and missing deadlines are bad habits."
A) Similar ideas are not parallel.
B) It contains a dangling modifier.
C) It contains a split infinitive.
D) Nothing – it is grammatically correct as written.
Q:
Julia is majoring in art history, but isn't sure whether she should pursue a career in the art field. Which of the following could help her determine this through practical experience?
A) getting an internship at a local business firm
B) working at an art gallery over the summer
C) volunteering at political rallies
D) working online for a technical writing firm
E) reading about careers in the art world in the Occupational Outlook Handbook
Q:
Studies have shown that sexual harassment complaints are rare today because most people agree on their interpretations of what constitutes a "hostile work environment."
Q:
The National Association of Colleges and Employers reports that employers convert ________ of eligible interns into full-time employees.
A) barely 5 percent
B) less than 10 percent
C) almost 25 percent
D) more than 40 percent
E) less than 30 percent
Q:
Which of the following is an example of a hedging sentence?
A) The employee's performance appears to be less than satisfactory.
B) The deadline is next Tuesday.
C) The financial statement needs to have two sections.
D) None of the above are hedging.
Q:
Some of the characteristics that make relationships more interpersonal than impersonal are
a. frequency and proximity of communication.
b. quantity over quality.
c. how important the content of talk is to both of you.
d. uniqueness, irreplaceability, and interdependence.
Q:
Do all of the following except ________ when you're editing a document for conciseness.
A) eliminate redundancies
B) shorten long words and phrases
C) delete unnecessary words and phrases
D) convert sentences to "it is" or "there are" structures
Q:
________ are an opportunity for you to "test drive" a company and career path.
A) Internships
B) Volunteering jobs
C) Interviews
D) Job banks
E) Career centers
Q:
The transactional model of communication is considered a more accurate model than previous ones because
a. people send and receive messages simultaneously.
b. we cannot isolate a single "act" of communication from the event that came before and after it.
c. the communication created results from the way partners interact.
d. none of the above.
Q:
Briefly explain the difference between descriptive headings and informative headings.
Q:
Which of the following is least important when you are about to begin a job search?
A) analyzing your career interests and goals
B) analyzing your strengths and skills
C) analyzing options for identifying job openings
D) analyzing effective résumé formats
E) analyzing your professional image
Q:
Explain a current conflict you are having with a friend or loved one. Apply the win-win method to arrive at a solution using all six steps as though you were speaking to your partner. Explain what you believe might be the outcome of using this method to solve the problem.
Q:
What three functions do effective headings serve in business documents? Explain each one.
Q:
During a presentation, if you want to communicate complex material that people need to look at carefully, use a flipchart.
Q:
INSTRUCTIONS: Match each statement with the family communication pattern it characterizes.
a. consensual
b. pluralistic
c. protective
d. laissez-faire
Q:
Briefly describe at least three advantages of using lists in business documents.
Q:
The material used for presentation and the presentation style are determined independent of the setting of the presentation.
Q:
According to your text, advice is
a. only to be used when paraphrasing fails.
b. helpful when it is correct or accurate.
c. best when preceded by your of a situation.
d. actually unhelpful at least as often as it is helpful.
e. less helpful than either supporting or judging response styles.
Q:
Readers can get a more out of a document just by reading its descriptive headings than by reading its informative headings.
Q:
Analyzing your audience helps you develop content.
Q:
Which of the following is a way to avoid the abstraction in the statement "I"ve got to be a better student"?
a. "I"m going to spend two hours a day studying."
b. "I"m going to try harder."
c. "I"m going to get some help from some places on campus."
d. "My mother and father will be happier if I"m a better student."
e. "Instructors like students who try hard."
Q:
An example of an informative heading would be "Redesigning to Cut Material Costs."
Q:
If you want your audience to know why the database is currently sluggish and understand how the adjustments being made will lead to better processing times, then your presentation is collaborative.
Q:
The perceptions of people who know you well will not be influenced by information on your Facebook profile.
Q:
Although you should vary the length of paragraphs in your business messages, in general you should strive for short paragraphs.
Q:
A business presentation always emerges from a specific business question.
Q:
Which of the following is most clearly an example of qualitatively interpersonal communication?
a. Aubre buys a sweater from a sales clerk.
b. Rich invites the team to a party.
c. Royce asks his friend Jane about her sick child.
Q:
Skilled business writers keep all their sentences as short as possible.
Q:
Employers consider oral communication to be the most important skill for a new hire.
Q:
INSTRUCTIONS: Match each of the following crazymakers with its description.
a. joker
b. withholder
c. gunnysacker
d. trivial tyrannizer
e. trapper
Q:
Although readability formulas are easy to apply, they ignore some factors that contribute to reading ease.
Q:
A ________ is recorded without an audience, posted on a website or a social media site such as YouTube or Vimeo, and distributed through website or social media links.
A) slide
B) webcast
C) web post
D) seminar
E) podcast
Q:
All of the following are major indicators of a committed romantic relationship except for
a. providing affection.
b. maintaining integrity.
c. create a relational future.
d. making an effort to not over-communicate.
Q:
________ headings identify a topic but do little more; ________ headings guide readers to think in certain ways about a topic.
A) Topical; interrogative
B) Universal; relational
C) Descriptive; informative
D) First level; second level
Q:
During a question-and-answer session, while answering a question, ________.
A) avoid summarizing the question
B) avoid being defensive or dismissive
C) look only at the person who asked the question
D) avoid breaking the question into parts even if it is complex
E) if you don't know the answer, make up the answer
Q:
The advantage of paraphrasing to help is that
a. you can help the problem-holder to sort out the problem.
b. you can suggest the solution that's best for your partner.
c. you can point out your partner's good ideas.
d. you can share your own experiences and ideas.
e. All of these answers are correct.
Q:
The ________ assesses the readability of a document by ranking it on a 100-point scale.
A) Plain Language manifesto
B) Carnegie Readability ratio
C) Flesch Reading Ease formula
D) Simplified Technical English equation
Q:
If someone asks a question that you cannot answer, ________.
A) never say "I don't know"
B) dismiss the question saying that you will answer it later
C) don't be afraid to say "I don't know"
D) maintain your credibility by trying to bluff your way around the question
E) dismiss the question as irrelevant to avoid having to admit that you don't know
Q:
"People from the East Coast are rude." Which of the following abstraction problems is illustrated by this statement?
a. stereotyping
b. confusing others
c. confusing yourself
d. being too frank
e. bicoastalism
Q:
Skillful writers use informative headings and subheadings to
A) conceal the basic structure of the document.
B) guide readers to think a certain way about the topics covered.
C) add a decorative flair to mundane documents.
D) take up space so the document doesn't look too short.
Q:
During a presentation, which of the following is most likely to be true regarding a Q & A session?
A) It makes your presentation less interactive.
B) It does not allow you to express your expertise in the area.
C) It does not allow a chance to emphasize and expand important points.
D) It invariably leads to increased criticism and objections.
E) It may make the presenter nervous if required to speak spontaneously.
Q:
Which of the following is the least abstract definition of a successful college experience?
a. a better understanding of Western civilization
b. completion of the requirements listed on page 24 of the college catalog with a grade-point average of 2.0 or higher
c. the ability to express oneself clearly, understand principles of the arts and sciences, and have some expertise in a chosen field of study
d. both intellectual and social adjustment
e. the ability to contribute to society
Q:
When creating a list for a business document,
A) always use bullets, rather than numbers or letters.
B) mix listed items as phrases and sentences.
C) be sure to introduce it clearly.
D) any text in the list should be typed in all caps.
Q:
The question-and-answer session with the audience during your presentation ________.
A) helps you build your credibility by demonstrating your expertise and openness
B) is not an effective way to make your presentation interactive
C) does not allow you to deflect or address your audience's criticism
D) undermines and trivializes the important parts of your presentation
E) does not allow you to emphasize and expand on important points
Q:
It's possible to avoid stereotyping by attending to characteristics other than those that are obvious of the group to which you assign someone.