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Business Communication
Q:
The best way to illustrate what percentage of your firm's annual budget is spent on what would be a
A) pie chart.
B) line chart.
C) organizational chart.
D) flowchart.
Q:
Commas are used correctly in the following sentence: You have a choice of an office on the first floor, second floor, or terrace level.
Q:
INSTRUCTIONS: Identify each of the following statements as fact or inference.
a. inference
b. fact
Jim wrote me a letter to help me get that job.
Q:
To track your team's progress toward completing an important project, you should use
A) an organizational chart.
B) a Gantt chart.
C) a pie chart.
D) a pictogram.
Q:
The following sentence is grammatically correct: She is the fastest of the two data clerks.
Q:
When Mary meets Ted at a party, she asks him what he does for a living. This is an example of classifying people by
a. appearance.
b. psychological traits.
c. membership.
d. social role.
Q:
A Gantt chart is a type of
A) pictogram.
B) line chart.
C) time line chart.
D) pie chart.
Q:
An adverb is used to modify a noun or pronoun while an adjective is used to modify a verb, an adjective, or another adverb.
Q:
Describe one of your interpersonal relationships that involves at least some degree of communication through social media. Explain the ways in which social media enhances or challenges the quality of this relationship.
Q:
A chart that uses symbols or graphic images instead of words or numbers to portray data is called a
A) Gantt chart.
B) surface chart.
C) combination chart.
D) pictogram.
Q:
A sentence with "I" or "we" as the subject is written in first person.
Q:
Behavior that fits into Gibb's category of "strategy" attempts to manipulate the other into doing what you want.
Q:
A segmented or stacked bar chart
A) shows how individual components contribute to a total number.
B) shows the correlation between two items.
C) compares quantities that require different intervals.
D) identifies positive and negative values.
Q:
The following sentence is grammatically incorrect: The news is good.
Q:
INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
Q:
A bar chart would be particularly useful for
A) illustrating what percentages of a company's monthly budget are spent on utilities and other expenses.
B) comparing sales totals of three breakfast cereals from 2007 to 2009.
C) showing the stages in production of a jet engine.
D) depicting links between employees at a large firm.
Q:
It is unnecessary for a pronoun to agree in number with the noun for which it stands.
Q:
INSTRUCTIONS: Identify each of the following statements as fact or inference.
a. inference
b. fact
Why are you mad at me?
Q:
A surface chart is
A) a type of three-dimensional pie chart.
B) a form of line chart in which all the lines add up to the top line.
C) a type of map showing various terrains.
D) used to show interrelationships within an organization.
Q:
Sentences should generally NOT end with a preposition.
Q:
Phong is in the market for a new car and hopes to buy a Toyota Scion. It seems everywhere he goes lately he sees a Scion on the road. What does this exemplify in the process of selecting stimuli?
a. repetitious stimuli
b. motives
c. change in stimulation
d. intense stimuli
e. organization
Q:
When preparing a line chart, keep in mind that you should
A) never leave out increments from the vertical axis.
B) be especially careful to avoid distorting the data.
C) never include negative numbers on the vertical axis.
D) all of the above.
Q:
To avoid a dangling modifier phrase, place an introductory phrase near the subject of the independent clause it modifies.
Q:
Explain the principle, "communication is irreversible." Use personal examples to demonstrate how this principle has affected your own life.
Q:
The best type of visual for showing that annual consumer spending has decreased over the past ten years would be
A) a table.
B) a pie chart.
C) a line chart.
D) an organization chart.
Q:
The placement of pronouns, adverbs, phrases, and clauses in a sentence is not critical to the meaning of the sentence.
Q:
A controlling message can be verbal or nonverbal.
Q:
Another term for online word-of-mouth marketing is ________, which refers to the transmission of messages in much the same way that biological viruses are transmitted from person to person.
A) sequential selling
B) viral marketing
C) content contagion
D) cyber schmoozing
Q:
To assure clarity and ease of readying, an effective writer should generally use sentences that follow the normal subject-verb-complement sequence to assure clarity and easy reading.
Q:
INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
Q:
A business should consider creating a blog or microblog account whenever it has ________ to share with an online audience.
A) a one-time sales opportunity
B) an advertising campaign
C) a continuing stream of information
D) a press release to announce something newsworthy
Q:
What is the difference between a citation and a reference? Why are both important to proper documentation in a report?
Q:
INSTRUCTIONS: Identify each of the following statements as fact or inference.
a. inference
b. fact
You told Jimmy that I didn"t want to go out with him.
Q:
In the world of blogs, microblogs, and social media, word-of-mouth marketing is often called
A) we talk, you listen marketing.
B) virtual marketing.
C) community-driven marketing.
D) viral marketing.
Q:
A number of widely used reference styles are available for documenting the sources of information used in report writing. Identify two widely used reference styles and tell where one can obtain information on how to use them correctly.
Q:
Exaggerated beliefs associated with a perceptual categorizing system are
a. role constructs.
b. self-judgments.
c. white lies.
d. subcultural translations.
e. stereotypes.
Q:
If you do not have a constant supply of new information to post on a business blog,
A) your audience will appreciate not having to process information that changes constantly.
B) repost old material so your audience will not lose interest.
C) you should create a traditional website instead.
D) keep readers interested by adding daily comments on current events.
Q:
Why can citing electronic sources be challenging? What is the best advice for citing electronic sources when you are unsure about the required format?
Q:
Explain the concept of "noise." First, define it according to its role in the transactional model of communication in Chapter One. Next, imagine you are being interviewed for a job. Name and give examples of each of the three types of noise described by your text that might be present during this interview experience. Describe how each type could impact the interaction between you and the interviewer.
Q:
When creating podcasts for business, should you script them entirely and read them word-for-word? Briefly explain your answer.
Q:
Which of the following is FALSE concerning the Purdue OWL site?a. The site contains examples for citing references in APA style only.b. The site contains examples for citing printed sources.c. The site contains examples for citing electronic sources.d. All of the above are true.
Q:
When coping with criticism, it isn"t a good idea to ask what else is wrong because it just brings up too much material to handle at one time.
Q:
Give at least three examples of how podcasts could replace more traditional message formats in business.
Q:
Which of the following does NOT provide assistance when using MLA referencing?
a. MLA Handbook for Writers of Research Papers
b. MLA Style Manual and Guide to Scholarly Publishing
c. OWL website developed by Purdue University
d. Publication Manual of the American Psychological Association
Q:
INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
Q:
The completing step is where podcasting differs most dramatically from written communication.
Q:
A reference list at the end of the paper that includes sources that provided information but did not result in citations is called
a. References
b. Works Cited
c. Bibliography
d. Resources
Q:
INSTRUCTIONS: Identify each of the following statements as fact or inference.
a. inference
b. fact
You are trying to hurt me.
Q:
Using iTunes to distribute podcasts is unrealistic for most organizations.
Q:
Which of the following is NOT included in a reference to an electronic source?
a. Author
b. Date you retrieved or accessed the article
c. Date of publication
d. All of the above are included
Q:
Using the skill of perception checking will help prevent
a. negative self-fulfilling prophecies.
b. physiological noise.
c. inaccurate decoding of messages.
d. excessive feedback.
e. none of the above.
Q:
Always read from a prepared script when creating podcasts for business.
Q:
When using APA style, the References page at the end of the document contains
a. an alphabetized list of the sources quoted and paraphrased in the text.
b. a numbered list of the sources quoted and paraphrased in the text.
c. an alphabetized list of all sources read in preparing the report, including those not quoted or paraphrased in the text.
d. an alphabetized list of only those sources not quoted or paraphrased in the text.
Q:
Identify the three different needs that are sastisfied through communication. Provide examples for each from your own experience.
Q:
Unlike other business presentations, podcasts require little planning and are most effective when delivered impromptu.
Q:
Perception makes little difference in determining whether a message is disconfirming.
Q:
A ________ offers regular podcasts on a consistent theme, designed for a public audience.
A) cyber scheduler
B) social stratagem
C) podcasting channel
D) programming network
Q:
INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
Q:
As it pertains to instant messaging (IM), spim consists of
A) unexpected corporate messages.
B) incoherent voice messages.
C) unexpected social messages.
D) unsolicited commercial messages.
Q:
To avoid fact-inference confusion, the authors advise you to use the skill of
a. "I" messages.
b. empathy.
c. rational emotive therapy.
d. linguistic relativity.
e. perception checking.
Q:
Which of the following technologies would be the best choice for conversational exchanges?
A) Email
B) Voice mail
C) Podcasting
D) Instant messaging
Q:
The term that refers to men and women possessing a mixture of traits that have previously been considered exclusively masculine or feminine is
a. chauvinistic.
b. adaptable.
c. rhetorically sensitive.
d. androgynous.
e. analogous.
Q:
The ________ feature of instant messaging enables users to see which people are at their desks and available to IM.
A) ghost protocol
B) presence awareness
C) passcode exemplification
D) network compatibility
Q:
Using your own experiences as examples, explain the difference between interpersonal communication and impersonal communication.
Q:
As it pertains to instant messaging, ________ involves making sure that online correspondents are really who they appear to be.
A) social encryption
B) passcode verification
C) system coordination
D) user authentication
Q:
Whereas acknowledging others means you are interested in their ideas, endorsement means that you agree with them.
Q:
In order to use instant messaging (IM) productively in the workplace,
A) maintain your IM presence 24-7.
B) don't worry about IM etiquette during short exchanges.
C) treat IM as a professional communication medium.
D) use IM to send confidential, complex, and personal messages.
Q:
For almost every situation, the best listening response is
a. advising.
b. questioning.
c. paraphrasing.
d. supporting.
e. none of the above. There are many factors to consider when choosing the best listening response.
Q:
Businesspeople can use text messaging for
A) marketing.
B) customer service.
C) crisis management.
D) all of the above.
Q:
In one study, participants' physiological responses were much stronger when hearing actual swear words than euphemisms for those words. Researchers say this is an example of
a. emotive language.
b. powerful speech.
c. semantic rules.
d. linguistic relativity.
e. high-context communication.
Q:
You can plan for important business exchanges via IM by viewing them as
A) invitations to discuss personal matters.
B) conversations with specific goals in mind.
C) opportunities to save time by multitasking.
D) routine events that don't require formalities.
Q:
Shannon says that she works out in the evenings instead of the afternoons because Roger is always late coming home from work. Roger says he doesn"t bother to rush home from work because Shannon is always working out. This process of organizing the series of events in different ways is called
a. punctuation.
b. interpretation.
c. perceptuation.
d. conjugation.
e. intrepidation.
Q:
In the middle of an important meeting, you receive an unsolicited IM from a company informing you of their great rates on vacations in Hawaii. This is an example of
A) spam.
B) a computer virus.
C) spim.
D) viral marketing.
Q:
Using the information explained in "Characteristics of Competent Communicators," evaluate your communication competence in the context of one interpersonal relationship in which you are involved. Discuss the range of behaviors in which you engage, your ability to choose the most appropriate behavior, your skill in performing certain behaviors, your perceived levels of cognitive complexity, empathy, and self-monitoring operating in this relationship, and your commitment to the relationship. Be sure to explain this relationally, discussing the behaviors of the other person and describing how you adapt or fail to adapt to them.
Q:
Advantages of using IM rather than email include its
A) ability to eliminate "junk mail" messages.
B) availability on mobile devices but not computers.
C) ability to hold real-time text conversations.
D) fool-proof identity verification procedures.
Q:
Since ambiguous responses leave your partner unsure of your position, they would likely be interpreted as disconfirming.
Q:
For years, email has been the primary communication medium at your company. However, many of your employees now use IM daily for personal messages, and they've come to you asking your approval to begin using it to communicate with clients and vendors. Your greatest concern is likely to be
A) incompatibility between your company's IM system and the systems your vendors and clients use.
B) the need for users to learn complicated software that may take years to learn.
C) the ability to use it only on expensive, highly specialized devices.
D) the high cost.
Q:
Listening with unconditional positive regard means
a. reflecting the speaker's feelings but not necessarily her thoughts.
b. accepting others for who they are, even if you don"t agree with their thoughts or decisions.
c. giving gentle advice in a supportive way.
d. helping the speaker see the positive side of her issue.
Q:
Which of the following is NOT true of instant messaging?
A) It allows a rapid response to urgent messages.
B) It is less susceptible to security and privacy problems.
C) It costs more than phone calls or email.
D) It is widely utilized in business.
Q:
In the "Looking at Diversity" reading in Chapter 5, Pilar Bernal de Pheils encourages health care workers to "speak the patient's language." What she means by this is that
a. speaking the same language as the patient will ensure no misunderstandings occur.
b. thinking we understand the patient can be just as dangerous as not understanding.
c. as long as health care providers think they understand, there is no need to ask further questions.
d. if we understand a few basic phrases in the patient's language, we can get by pretty well.
e. patients will feel more comfortable when providers seem overconfident.