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Q:
Formal speeches differ from informal ones in that
A) formal speeches always include obscure, unfamiliar vocabulary.
B) formal speeches are always much longer.
C) formal speeches are often delivered from a stage or platform.
D) when delivering a formal speech, you should speak more rapidly.
Q:
The administrative assistants in our Human Resources Department are not only efficient but also ______. a. discreet b. discrete
Q:
In formatting a report, you discover that an entire table will not fit on the bottom of a page. You should
a. continue the graphic interpretation to the bottom of the page and begin the next page with the table.
b. begin the table, allow an adequate margin at the bottom of the page, and complete the table at the top of the next page.
c. end the page with the introduction to the table, regardless of space left on the page.
d. place the table prior to the text reference to it if that placement will allow the entire table to appear on that page.
Q:
To reduce the formality of an oral presentation,
A) deliver your remarks in a conversational tone.
B) use a large room.
C) seat the audience in rows.
D) do all of the above.
Q:
Preparing for job interviews ______ a lot of time and hard work. a. take b. takes
Q:
Which of the following sentences best introduces a graph in a written report?
a. Fewer than three percent of the branch managers complained of long working hours, as shown in Figure 7.
b. Figure 7 is shown below.
c. Figure 7 shows the response of managers about working hours.
d. See Figure 7 for details about manager attitudes.
Q:
When preparing an outline for your speech, keep in mind that
A) it can include delivery cues, such as where you plan to pause for emphasis or use visuals.
B) you should keep each item to two- to three-word descriptions of what you will say.
C) you can leave out all transitions.
D) this is not the place to include "stage directions."
Q:
When the job was posted, Isabel Nunez was one of the applicants who ______ fully qualified as a laboratory chemist. a. was b. were
Q:
Which of the following numbering systems is recommended when incorporating graphs, pictures, and tables into a written report?
a. Number the graphs as "Graph 1," etc., the pictures as "Figure 1," etc., and the tables as "Table 1," etc.
b. Number the graphs and the pictures as Figure 1," etc., and the tables as Table 1," etc.
c. Number all graphs, pictures, and tables in a single numbering system, such as "Figure 1, Figure 2," etc.
d. Avoid the numbering system altogether.
Q:
What is a request for proposals (RFP)?
Q:
A large percentage of the student body ______ an increase in student fees. a. favor b. favors
Q:
The pattern for incorporating graphs in text is
a. introduce, interpret and analyze, and show.
b. introduce, show, and interpret and analyze.
c. show, explain, and interpret.
d. explain, interpret, and show.
Q:
When you're composing the requirements section of a request for proposals (RFP), you can assume that bidders will understand the conventions and protocols of your industry.
Q:
One hundred dollars ____ needed to hold your hotel reservation. a. were b. are c. is
Q:
Placing graphic material in the appendix is
a. recommended when the graphics would make the discussion complicated to follow.
b. recommended the majority of the time to simplify text preparation.
c. not recommended if the information is quantitative.
d. never recommended.
Q:
Typical RFPs are nothing more than routine requests.
Q:
The number of e-mail users worldwide ____ steadily growing. a. are b. is
Q:
You need to produce a graphic for your employees that depicts the process of handling customer service complaints. Which would be your BEST choice?
a. Organizational chart
b. Flow chart
c. Pictogram
d. Blueprint
Q:
A request for proposals (RFP) is ________ that provides potential bidders with the information they need to compose effective proposals.
A) an actionable effort
B) a comprehensive document
C) an analytical report
D) an informational report
Q:
Which sentence is correct? a. Either of the two candidates for the position are acceptable. b. Everyone of the employees working on the project are able to access the electronic files. c. Every one of the interviewees is willing to take a drug test.
Q:
You are preparing a graphic for the Empty Stocking Fund to show the proportionate low spending on administrative overhead as compared to services for children. Your pie chart should
a. begin with the smallest slice at the twelve o'clock position and position the remaining slices in ascending order of size.
b. explode the administrative overhead slice.
c. Label only the slices that reflect service programs.
d. Use a legend to identify the color for each slice.
Q:
Managing RFPs can be labor-intensive and time-consuming. However, you can maximize the effectiveness of the RFP process if you use a smart management approach that involves
A) identifying your decision-making criteria.
B) pressuring bidders to respond as quickly as possible.
C) maintaining a manual system for tracking responses to RFPs.
D) waiting until all bids have been received before you finalize your information needs.
Q:
Our committee of salespeople and advertisers ____ to have agreed on the new ad campaign. a. appear b. appears
Q:
When you're preparing an RFP, identify decision criteria and choose information to measure against those criteria. Otherwise, you will
A) place unreasonable demands on bidders.
B) cause unnecessary complications in your review process.
C) discourage some potentially attractive bidders from responding.
D) all of the above.
Q:
Which of the following is correct concerning the design of pie charts?
a. Position the smallest slice or the slice to be emphasized beginning at the twelve o'clock position.
b. Working counterclockwise, place all slices in descending order of size.
c. Label only important slices with information about the quantity (percent, dollars, etc.) of each slice.
d. If you are unable to attractively place the appropriate labeling information beside each slice, use a legend to identify each slice by color or pattern.
Q:
Some of our employees ____ using social networking sites to communicate with clients. a. are b. is c. was
Q:
The requirements section in a request for proposals should
A) let bidders know how and when you'll be making a decision.
B) spell out everything you expect from potential vendors.
C) provide contact information for someone who can answer detailed questions.
D) give potential bidders some background information on your organization.
Q:
Which of the following is BEST for comparing the total dollars spent among five fast food restaurants.
a. Diagram
b. Flow chart
c. Pie chart
d. Table
Q:
Many of the employees ____ with the new reorganization. a. agree b. agrees
Q:
What elements are normally included in the body of a formal proposal?
Q:
You want to show actual and budgeted expenses over the last five years for your company. The BESTgraphic to use is a
a. line chart.
b. bar chart.
c. broken-bar chart.
d. table.
Q:
____ of the proposals can help our organization increase revenue. a. Anyone b. Any-one c. Any one
Q:
A company that wants to chart employee absences over a two-year period should use which of the following?
a. Flow chart
b. Pie chart
c. Line chart
d. Table
Q:
What is a letter of transmittal?
Q:
Everyone but the vice president and marketing manager ____ the new team structure is promising. a. think b. thinks
Q:
What is a synopsis? What's the difference between an informative synopsis and a descriptive synopsis?
Q:
Which of the following is FALSE concerning the use of pictograms?
a. Use a pictogram when you wish to convey bar chart information in a more literal, visual manner.
b. Double the height and width of a picture to show a 100 percent increase.
c. Choose an image that is related to the subject being discussed.
d. All of the above are true.
Q:
Neither the supervisor nor employees ____ willing to work overtime. a. was b. has been c. is d. were
Q:
The BEST graphic device to represent the sales of DVR devices over the last five years, with proportionate sales reflected for four age categories each year would be a
a. segmented bar chart.
b. table.
c. line chart.
d. horizontal bar chart.
Q:
In a formal proposal, how do you determine the organizational approach to use in the letter of transmittal?
Q:
Which sentence uses verbs correctly? a. We recently heard that economy carrier Clear Skies Airlines are expanding its service to the Midwest. b. Although published in 1992, Men Are From Mars, Women Are From Venus still remains a popular nonfiction book. c. The Los Angeles Dodgers have raised ticket and concession prices every year.
Q:
Wendy's ____ well-known for its square hamburgers. a. are b. is
Q:
Which of the following does NOT apply to designing a questionnaire?a. Ask for factual information as much as possible because opinions are less reliable.b. Begin with easy-to-answer questions and proceed to the more difficult ones.c. Provide an even number of choices on a rating scale to eliminate "fence" responses.d. Avoid "other" as an answer choice on multiple-choice and rating scale questions.
Q:
The most common supplementary parts to include in a formal report are the appendix, the bibliography, and the index.
Q:
Reports do not need an introduction if they have a synopsis and a letter of transmittal.
Q:
Much time and effort ____ needed to customize my résumé for the job opening. a. was b. were
Q:
Which of the following is the BEST suggestion for preparing accurate documentation in a report?
a. Choose an authoritative reference manual, be consistent, and include more than enough rather than too little information for citations and references.
b. Use more then one authoritative reference manual, be consistent, and include citations only for sources you quote.
c. Use the MLA style guide for all reports, be consistent, and include only the author, article title, and publisher information.
d. Use the Publication Manual of the American Psychological Association for all documentation and the MLA Handbook, only if needed, as a backup for format.
Q:
In-text citations for paraphrases prepared using the APA format include the following:
a. Author's first and last name, and date of publication
b. Author's last name, and date of publication
c. Author's first initial, last name, and date of publication
d. Author's last name, and page number
Q:
Joining the CEO at the seminar ____ the CFO. a. are b. is
Q:
A synopsis is generally more comprehensive than an executive summary.
Q:
If your proposal is solicited, follow the instructions in the RFP.
Q:
There ____ three individuals interested in the comptroller position. a. is b. are c. was
Q:
Documentation of the work of others accomplishes all but which of the following?
a. It gives credit where credit is due.
b. It protects the writer against plagiarism.
c. It strengthens weak research methods.
d. Documentation accomplishes all of the above.
Q:
Which of the following techniques is most effective for taking notes from secondary sources?
a. Read the article carefully, copy important phrases, and review the article several times.
b. Read the article quickly, put the article aside, list the main points from memory, and review the article to determine if all points are included.
c. Review the main points of the article, copy the main points word-for-word, paraphrase details, and outline references.
d. Write notes on cards as you scan through the article.
Q:
In an unsolicited proposal, the letter of transmittal should follow the pattern for
A) informative messages.
B) educational messages.
C) persuasive messages.
D) collaborative messages.
Q:
Podcasting, along with blogs and wikis, ____ gaining in popularity. a. are b. have been c. were d. is
Q:
Conducting a pilot test of a survey instrument involving a small group of the population can
a. correct problems in clarity, ease of answering, and quality of answers.
b. complicate the clarification of questions developed for a larger sample group.
c. be a better alternative to the use of open-ended questions.
d. use information from biased sources and correlate it to unbiased sources.
Q:
An appendix, a bibliography, and an index are the ________ of a formal report.
A) embedded elements
B) introductory sections
C) supplementary parts
D) conceptual portions
Q:
A list of netiquette rules ____ available for all corporate e-mail users. a. is b. are c. were
Q:
Which of the following statements about sampling is correct?
a. Sampling is based on the principle that a sufficiently large number drawn from a population will be representative, regardless of whether the selection was random.
b. The survey results of a sample will be biased and therefore not reliable for formal research.
c. Sampling is a survey technique that eliminates the need for questioning 100 percent of the population.
d. All of the above are correct statements.
Q:
In the sentence Here are the reports from the four ongoing construction projects, the simple subject is ______. a. Here b. reports c. projects
Q:
A(n) ________ is a fully developed "mini" version of the report itself.
A) memo of transmittal
B) executive summary
C) informative synopsis
D) comprehensive abstract
Q:
The best definition for reliability is
a. a measure of the degree to which data measures what you intend for it to measure.
b. a measure of the accuracy and repeatability of the data.
c. a measure of the relationship between two variables.
d. none of the above.
Q:
When using the indirect approach to write a report, you can include a descriptive synopsis that describes
A) the names, places, and subjects mentioned in the text of the report.
B) what the report is about, without divulging how the report ends.
C) what the report is about, including how the report ends.
D) the content of the entire report for readers who lack the time or motivation to read the report.
Q:
In the sentence The CEO, as well as the division managers, attended the conference in New Orleans, the simple subject is ______. a. conference b. managers c. CEO d. New Orleans
Q:
If your research calls for counting the number of people entering two fast-food restaurants, recording certain behavioral characteristics, and comparing those two sets of data, you would be conducting ____ research.
a. observational
b. normative
c. experimental
d. replication
Q:
No one can predict what ____ the decline in stock price will have on sales. a. affect b. effect
Q:
The ________ conveys the essence of the report to the readers in a manner that can be less formal than the rest of the report.
A) letter or translation
B) letter of transition
C) letter of transmittal
D) letter transposition
Q:
Which of the following procedures is NOT recommended when conducting an electronic search?
a. Start with a large search engine and then move to a smaller one if necessary.
b. Structure searches from broad to specific.
c. Look for web pages that have links to other related topics.
d. Follow the particular format and instructions of each search engine or database.
Q:
The cover, title page, and table of contents are among the ________ of a formal report.
A) salutary components
B) introductory portions
C) prefatory parts
D) compulsory elements
Q:
Which sentence is correct? a. If you pay in cash, you will receive a 10 percent off discount. b. Shelby received a travel bag as a free gift with her computer purchase. c. During our anniversary sale, customers will receive a special 5 percent discount on their purchases.
Q:
A market researcher who uses primary research may use which of the following methods?
a. Boolean logic, observational studies, the hidden Internet
b. Search engines, normative surveys, interviews
c. Random sampling, website "hits," observational studies
d. Observational studies, experimental research, normative survey research
Q:
If your company or client expects you to distribute a report online
A) double-check that you've uploaded the correct file.
B) make sure that you put the file in the right location.
C) verify how the report displays and functions on screen.
D) all of the above.
Q:
Which sentence is correct? a. Reaching into the desk drawer, the favorite pen was found. b. Reaching into the desk drawer, she found her favorite pen.
Q:
Which research method would be best for determining whether employees in Acme Company's computer assembly produce more under Theory X or more under Theory Y management style?
a. Historical
b. Survey
c. Observational
d. Experimental
Q:
In a formal proposal, where does the Work Plan section normally appear, and what information does it contain?
Q:
The ____ reason for the layoffs was to save money. a. principal b. principle
Q:
If your research calls for counting the number of people entering two grocery stores, recording certain physical characteristics, and comparing those two sets of data, you would be conducting ____ research.
a. observational
b. normative
c. experimental
d. replication
Q:
Which of the following is preferred usage? a. Anyone who wants to attend the conference must submit his registration form by April 30. b. Anyone who wants to attend the conference must submit their registration form by April 30. c. All those who want to attend the conference must submit their registration forms by April 30.
Q:
What four topics areas are commonly covered in the introduction to a business proposal? Briefly explain each one.