Q&A Hero

Q: The backchannel can present challenges for business presenters because A) listeners can build support for your message. B) audience members who disagree with you can have more leverage. C) you can get feedback during and after the presentation. D) supporters can spread your message to a larger audience in a matter of seconds.

Q: In a typical business presentation, the number of major points should be limited to three to five.

Q: Which sentence is expressed correctly? a. Three countries: US, Japan, and China, have the world's highest GDPs. b. Three countries--US, Japan, and China--have the world's highest GDPs. c. Three countries; US, Japan, and China; have the world's highest GDPs.

Q: Because spoken communication is more difficult to process than written communication, complex, lengthy sentences that are acceptable for written documents are NOT effective in a presentation.

Q: Offer some practical suggestions for overcoming anxiety related to public speaking.

Q: Which sentence is expressed correctly? a. Thirty-eight of our employees were semiretired. b. Thirty eight of our employees were semi-retired. c. Thirty eight of our employees were semiretired.

Q: Briefly explain how nervousness can actually improve the quality of your presentation.

Q: Humor should not be used when introducing a presentation because it can be offensive to members of the audience.

Q: Which sentence is expressed correctly? a. Each seminar participant completed a communication selfevaluation. b. Each seminar participant completed a communication self-evaluation. c. Each seminar participant completed a communication self evaluation.

Q: You should never ask to see the location for your presentation in advance, since doing so shows a lack of confidence.

Q: Sierra is planning a presentation on teamwork. An important part of planning this presentation should be for her to determine what she wants to accomplish during this presentation.

Q: Which sentence is expressed correctly? a. Ray Gilmore recorded the only opposing vote didn't he? b. Ray Gilmore recorded the only opposing vote, didn't he. c. Ray Gilmore recorded the only opposing vote, didn't he?

Q: Presenting with the help of an outline or notes is the most effective and easiest delivery mode.

Q: To be effective as a presenter, you must spend time learning about the audience.

Q: Which sentence is expressed correctly? a. Representatives from the FTC, IRS, and FCC developed strategies to reduce costs within their organizations. b. The C.E.O., C.F.O, and several division managers of I.B.M. will meet at 3 p.m., E.S.T. c. Although based in the U.S., the company ships products to both Canada and the U.K.

Q: Which sentence is expressed correctly? a. Gregg asked the applicant if she had received her M.B.A. from U.C.L.A. b. Gregg asked the applicant if she had received her MBA from UCLA.. c. Gregg asked the applicant if she had received her MBA from UCLA.

Q: All of the following except ________ can help you convert presentation anxiety into positive energy. A) knowing your subject matter B) concentrating on your message and your audience C) focusing on delivering a perfect presentation D) making eye contact with friendly audience members

Q: Headings as Signposts Headings are signposts that inform readers about what text is ahead. Talking heads that are parallel in structure can be used in a basic outline to communicate the content of the section and even give a conclusion about the section. The following headings for two reports are not parallel and will not be effective points in a basic outline. · Report 1: Organize Your Finances; Budget; Insurance is Important; You Need a Will, Emergency Savings is Necessary · Report 2: Healthy Food is Good for You; Get Regular Exercise; Stress Reduction Required: Rewrite the headings so that they are parallel talking heads. Then develop a basic outline, complete with a report title, for each report based on the revised talking heads.

Q: Which sentence is expressed correctly? a. Will you please sign this expense form? b. Rick asked whether the position had been filled? c. Can you attend Thursday's meeting?

Q: Analysis of an Executive Summary for a Report Read and analyze the following Executive Summary written to accompany a report on the implementation of a secure intranet. Executive Summary Braden Inc., a small but growing manufacturing business, has operated in Indianapolis, Indiana for ten years. Darren Russell, President, had considered the implementation of a website for the company. He had concerns about the cost to create and maintain an effective site. Russel established a team to study the possibility of implementing company website at an affordable cost. The team conducted research using primary and secondary research methods. Current literature was examined, and a survey was conducted through a Chamber of Commerce membership list of 50 small business owners of various companies in the metropolitan area that had a company website. The report discussed the following topics related to the initiation of a company website: (1) benefits to be gained, (2) challenges in development and maintenance, (3) projected costs, and (4) guidelines for getting started. Conclusions of the study can be found in the full report. The study concluded that intranets have become extremely popular because of the various benefits they offer. Potential problems of intranets can be addressed with recommended security measures. Braden Inc. should proceed with plans to establish a secure intranet. Required: Write a critical analysis of this executive summary and discuss the content as well as the writing style.

Q: ________ is nearly always the easiest and most effective way to deliver a presentation. A) Memorizing the presentation B) Speaking from an outline or notes C) Reading the presentation slides D) Speaking extemporaneously

Q: The largest U.S. state ______ by population is Phoenix, Arizona. a. capital b. capitol

Q: When designed correctly, form reports save time and increase clerical accuracy over individually prepared reports.

Q: If you face hostile or difficult questions during a question-and-answer session A) enlist the help of the audience to ridicule the questioner. B) respond honestly and directly while keeping your cool. C) stand your ground and answer the questions aggressively. D) ignore anyone who asks such questions and change the subject.

Q: Travel expense reimbursements will be ____ by the end of the month. a. disbursed b. dispersed

Q: "Authorization was received from the IRS" is an example of a sentence using active voice.

Q: Best practices for the question-and-answer session after a presentation include A) counting on being able to set ground rules for the session. B) assuming that you'll be able to handle questions without some preparation. C) anticipating likely questions and thinking through your answers. D) acknowledging that the question-and-answer session is relatively unimportant.

Q: Jon consulted the firm of Wendt and Lowe for legal ____. a. advise b. advice

Q: The use of first-person pronouns (I or we) are generally acceptable in a formal report.

Q: Answering questions at the end of a presentation gives you a chance to A) obtain important information. B) build enthusiasm for your point of view. C) emphasize your main ideas and supporting points. D) all of the above.

Q: Which sentence is expressed correctly? a. Diamonds are graded on these four factors: Cut. Clarity. Color. Carat. b. Diamonds are graded on these four factors: cut clarity color carat c. Diamonds are graded on these four factors: Cut Clarity Color Carat

Q: Businesses often develop their own report styles which may differ from standard style manuals.

Q: When you're determining the approach and the software to use for a business presentation, keep all of the following in mind except A) Match the task to the tool, not the other way around. B) If they are used poorly, software features only get in the way. C) Software features can help you tell your story, but it's the story that matters. D) PowerPoint and other slide programs aren't limited to creating linear flows of bullet-point slides.

Q: Which sentence is expressed correctly? a. My favorite movie is Pirates of the Caribbean; Dead Man's Chest. b. We studied Anne Frank: The Diary of Young Girl in my high school English class. c. Professor Reid asked us to read the article Tuning In; Improving Your Listening Skills for the next class session.

Q: When checking the location of your presentation in advance, you should A) not worry about seating arrangements – they have no effect on how you deliver your remarks. B) always request a whiteboard, even if you aren't sure you will need it. C) find out whether the venue offers a projection system that you will be expected to use. D) do all of the above.

Q: The director of a professional organization who asks for a report on developing an online newsletter for members may request a justification report to support the recommended decision.

Q: Which sentence is expressed correctly? a. In order to be successful, entrepreneurs must understand the marketing mix, namely, price, place, promotion, and product. b. Sherry used a number of professional social networking sites in her job-search process, for example; LinkedIn, Ecademy, and Plaxo. c. Three employees were recognized for their contributions to our community; that is, MaryBeth Anderson, Jeff LeCount, and Juan Perez.

Q: A manager who asks for a report on the best phone system for an office may request a justification report to support the recommended decision.

Q: Rehearsing your presentation on video will A) help you check your voice, timing, phrasing, and physical gestures. B) increase your nervousness. C) most likely ruin your ability to make an effective presentation. D) rob you of the confidence you need.

Q: Which sentence is expressed correctly? a. Many people join social networks for one important reason: they want to connect with family and friends. b. Many people join social networks for one important reason, they want to connect with family and friends. c. Many people join social networks for one important reason they want to connect with family and friends.

Q: All report headings that are of the same level must be consistent in positioning, appearance, and grammatical construction.

Q: When speaking from notes, it is best to print them on A) regular white typing paper. B) heavy note cards. C) brightly colored note cards. D) your smartphone.

Q: Which sentence is expressed correctly? a. Warren Buffet said, "It's better to hang out with people better than you. Pick out associates whose behavior is better than yours and you'll drift in that direction." b. Warren Buffet said; "It's better to hang out with people better than you. Pick out associates whose behavior is better than yours and you'll drift in that direction." c. Warren Buffet said: "It's better to hang out with people better than you. Pick out associates whose behavior is better than yours and you'll drift in that direction."

Q: Talking headings are preferred in business reports because they tell about the content of the sections and reveal any conclusion(s) presented in the sections.

Q: The most effective and easiest mode of speech delivery in nearly all situations is A) memorization. B) reading from a prepared script. C) speaking from an outline or notes. D) impromptu speaking.

Q: Which sentence is expressed correctly? a. The following employees will retire in June. Each has served our company for 30 years. Michael Stacy Joe Landon Beth FortunGabriela Sanchez b. The following employees will retire in June. Each has served our company for 30 years: Michael StacyJoe Landon Beth FortunGabriela Sanchez c. The following employees will retire in June: Each has served our company for 30 years. Michael StacyJoe Landon Beth FortunGabriela Sanchez

Q: An appendix contains supplementary information that supports the report but is not appropriate for inclusion in the report itself.

Q: Delivering your presentation by reading it word-for-word is usually a bad idea except when A) your presentation is very lengthy. B) you're covering policy statements or legal documents that must be presented verbatim. C) the presentation is humorous. D) the audience is hostile.

Q: Which sentence is expressed correctly? a. These companies will submit bids for the construction project: MEP Associates, Clear Engineering, and TechSolutions. b. Four of the most devastating natural disasters are: earthquakes, landslides, volcanic eruptions, and tsunamis. c. Promotions will be given to: Julie Baker, Mark Senti, and Wade Kingsley.

Q: When the reference list of a report includes sources not cited in the report, it is referred to as a bibliography or works consulted.

Q: Which sentence is expressed correctly? a. Scott uses the following Facebook business applications, Marketplace, Inside Job, and SlideShare. b. Scott uses the following Facebook business applications: Marketplace, Inside Job, and SlideShare. c. Scott uses the following Facebook business applications; Marketplace, Inside Job, and SlideShare.

Q: Except for very short speeches, don't try to memorize a presentation because A) you might forget your lines. B) you'll probably sound stilted while your talking. C) you won't be able to respond to questions during your presentation. D) all of the above.

Q: Conclusions are drawn by inference from research findings, while recommendations are the writer's opinion of what action should be taken based on the conclusions.

Q: You should always close your speech A) on an encouraging and memorable note. B) by leaving the audience with a feeling of incompleteness, which you can resolve in the question-and-answer period. C) with something dramatic or flamboyant. D) by introducing some new ideas for the audience to think about.

Q: Which sentence is expressed correctly? a. Pao completed the research; Lee wrote the first draft; and Milo edited the report. b. Pao completed the research, Lee wrote the first draft and Milo edited the report. c. Pao completed the research, Lee wrote the first draft, and Milo edited the report.

Q: What is meant by "common language?" How does common language help professionals manage quantities of data efficiently?

Q: Which sentence is expressed correctly? a. The first step in preparing a public speech is to analyze your audience and topic; the second step is to research, organize, and develop the topic; and the third step is to rehearse the presentation. b. The first step in preparing a public speech is to analyze your audience and topic, the second step is to research, organize, and develop the topic, and the third step is to rehearse the presentation. c. The first step in preparing a public speech is to analyze your audience and topic, the second step is to research, organize, and develop the topic and the third step is to rehearse the presentation.

Q: Use a ________ when you want to convey your message point-by-point or use logical steps to build up to a conclusion. A) convergent presentation model B) linear presentation model C) recursive presentation model D) nonlinear presentation model

Q: Explain why quantitative data from a research study must be condensed into a manageable size before you can interpret it.

Q: As you're delivering a presentation, connect your ideas by ________ every time you shift topics. A) encouraging your audience to check out your Facebook page B) relying on verbal flourishes and dropping sound bites C) reaching out to the backchannel via Twitter D) summarizing what you've said, and previewing what's to come

Q: Our ______ are not only functional but also cheerful. a. newly-decorated offices b. newly decorated offices c. newly-decorated-offices

Q: Which of the following statements about statistics is FALSE? a. Statistics can be used to support virtually anything. b. Statistical methods and interpretation should not be included in the report process because they are easily misinterpreted. c. Statistical interpretation is the only practical and valid method by which some data can be interpreted. d. The use of statistical interpretation often seems valid and objective, even when it is not. e. All of the above statements are incorrect.

Q: One of the most effective ways to arouse interest in your presentation involves A) beginning with off-color humor. B) apologizing about the shortcomings of the venue. C) uniting the audience around a common goal. D) dwelling on your personal feelings and idiosyncrasies.

Q: Jim and Wanda have a ______ appointment with their banker to restructure their ______ mortgage. a. follow up, 30 year b. follow-up, 30 year c. follow up, 30-year d. follow-up, 30-year

Q: Which of the following statements is accurate concerning digital material on YouTube? a. Video material is exempt from copyright requirements. b. Users can flag content they feel is inappropriate. c. A majority of employers use YouTube to view video resumes of applicants. d. YouTube is an effective but expensive method for businesses to promote their products.

Q: If you'll be presenting to an audience that doesn't know you, A) there isn't much you can do to build your credibility. B) present your qualifications at the end of your talk. C) build your credibility as you deliver your presentation. D) introduce yourself and note your relevant experience and accomplishments.

Q: Which sentence is correct? a. The professor announced that there would be an unit test on Monday. b. It is a honor to speak to the members of the American Accounting Association today. c. Because of the torrential rains, I was glad that I had an umbrella.

Q: Which of the following statements is MOST accurate in regard to presentation software for the design of graphics?a. Current presentation software packages have eliminated the need for users to have any previous knowledge or graphic or visual design.b. The latest presentation software packages try to guide users away from the worst errors of taste and judgment.c. Developers of presentation software continue to ignore rules for effective design of graphic aids in the default settings of their products.d. An effective writer can confidently rely on presentation software to design effective visuals.

Q: Which one of the following will NOT help you deliver an effective presentation to a small group? A) Using simple visual aids B) Standing behind a lectern and using a microphone C) Encouraging the audience to participate D) Delivering your remarks in a conversational tone

Q: If we had a ____ printer, we could make professional-quality prints at home. a. better b. more better

Q: Which of the following is true concerning the use of graphics in business documents? a. Understanding and retention are enhanced by the use of graphics. b. Graphics should be selected that are appropriate for the data and audience. c. Visually presented data can be easily distorted leading the reader to form incorrect assumptions about the information. d. All of the above are true.

Q: ________ is NOT a primary function of the preview section in the introduction to a presentation. A) Identifying your main supporting points B) Establishing your credibility as a speaker C) Summarizing the main idea of your presentation D) Revealing the order in which you'll develop your main points

Q: During his job interview, Vaughn told the employer that he was very ______ to begin working for the company. a. anxious b. eager

Q: Thomas is writing a report which contains a column (vertical) bar chart that shows last year's employee enrollment in three management training programs: conflict resolution, time management, and team building. Which of the following statements best interprets and analyzes the graph? a. Figure 1 shows enrollment for each of the management training programs we offer. b. As Figure 1 indicates, the enrollment for team building was almost double that of time management, and conflict resolution was the highest of the three. c. The enrollment for time management was 42; for team building it was 81, and for conflict resolution, it was the highest at 127. d. Figure 1 data indicate that employee management training needs are shifting from training in time management and team building toward conflict resolution.

Q: One effective way to arouse interest at the start of a speech is to A) always start things off with a joke. B) unite the audience around a common goal. C) tease the audience by not mentioning specifically what you'll be talking about. D) do none of the above.

Q: Only one individual should be recognized for outstanding customer service, ____, Reann Bertrand. a. e.g. b. i.e.

Q: Which sentence BEST introduces a graphic that depicts the way people access an organization's information on a website?a. The area chart in Figure 10 illustrates changes in the actions of visitors to the company's website.b. Figure 10 is shown on the following page.c. See Figure 10 for website data.d. Figure 10 shows website visits.

Q: An effective introduction to a presentation will accomplish all of the following except A) arousing the audience's interest in your topic. B) establishing your credibility. C) preparing the audience for the rest of the presentation. D) telling the audience how to take action based on your recommendations.

Q: I ____ remember the password for my LinkedIn account. a. can not b. cannot c. can-not

Q: When interpreting and analyzing a graphic presented within the text, a. restate what the graphic obviously shows to facilitate deeper level understanding. b. emphasize the main point with a summary, comparisons to other sources, and speculations on outcomes. c. restate all data presented in a text format. d. do none of the above since the graphic speaks for itself.