Q&A Hero

Q: Briefly explain the difference between a planning outline and a speaking outline.

Q: Which sentence expresses numbers correctly? a. Brandon spent $10135 for tuition, housing, and books this semester. b. Because Mariah was charged for sending 9,366 text messages in one month, she switched her data plan to unlimited messaging. c. The community of nearly 12000 people is divided into several neighborhood watch areas to assist police and to deter would-be criminals.

Q: Discuss four guidelines to follow when your dialect differs from that of your audience.

Q: Which sentence expresses numbers correctly? a. 33 individuals applied for the sales position. b. Thirty-three individuals applied for the sales position. c. Thirty three individuals applied for the sales position.

Q: While ________ presentations usually follow a predefined flow from start to finish, ________ often don't flow in any particular direction. A) tagged; untagged B) linear; nonlinear C) corporate; entrepreneurial D) unidirectional; sequential

Q: List five communication benefits of videoconferencing.

Q: Which sentence expresses numbers correctly? a. We will interview 4 applicants for the two administrative professional positions. b. We will interview 4 applicants for the 2 administrative professional positions. c. We will interview four applicants for the two administrative professional positions.

Q: The style of your presentation will NOT be influenced by A) the venue (in person or online). B) the time allotted for your talk. C) the size of your audience. D) None of the above.

Q: Identify four actions you can take during a presentation to increase your effectiveness as a speaker.

Q: All of the following except ________ are best practices that you can use to deliver an effective presentation to an international audience. A) using slang and cultural idioms B) articulating words carefully and pausing frequently C) avoiding abbreviations, acronyms, and metaphors D) using clear, simple visuals to support your talk

Q: Professor Carlson gave all students an opportunity to take a ______ exam. a. make-up b. make up c. makeup

Q: What do you consider to be the worst mistake a speaker could make in the use of visuals? Explain.

Q: When you're analyzing the situation for a presentation, develop an ________ to anticipate the likely emotional state of your audience. A) audience profile B) extended slide deck C) interactive contingency plan D) interpersonal awareness matrix

Q: Our hourly employees are paid ____ every Tuesday and Friday. a. biweekly b. semiweekly

Q: List the three major parts of an effective presentation and briefly describe the goals of each.

Q: Most business presentations are intended to A) entertain or enlighten the audience. B) showcase your presentation skills. C) inform or persuade the audience. D) amaze the audience with technology.

Q: Following the earthquake, ____ law was declared. a. martial b. marshal

Q: Explain the value of knowing an audience in preparing a presentation.

Q: The best way to clarify your main idea in a presentation is to A) provide a lengthy handout for your audience to review during your presentation. B) describe it using jargon and complicated language to emphasize its importance. C) develop a single sentence that links your subject and purpose to your audience's frame of reference. D) allow your audience to gradually figure it out on their own.

Q: Our English as a Second Language Center helps ______ students with their oral and written language usage. a. non english speaking b. non-English-speaking c. non English speaking

Q: When planning and practicing your presentation to a national audience, how should you handle a Deep South accent? a. Speak more rapidly. b. Apologize for your accent at the beginning of the presentation. c. Do not let concern over your accent interfere with your enthusiasm. d. None of the above

Q: When organizing a speech or presentation, your first step is to A) develop an outline. B) define the main idea. C) write the introduction. D) decide on the delivery style.

Q: Which sentence uses correct capitalization? a. The late president Reagan was well-known for his love of jelly beans. b. The Late President Reagan was well-known for his love of jelly beans. c. The late President Reagan was well-known for his love of jelly beans.

Q: Marcus, Leroy, and Mallory are planning to give a team presentation on diversity for their company. Which of the following is NOT an effective guideline for their team presentation?a. All team members should respond to each question asked at the end of the presentation.b. The team members should agree on the purpose and schedule.c. The team should pay close attention to each other as each member presents.d. The team should plan seamless transitions between presenters.

Q: Selecting the right medium for your presentation is A) easy – you're simply giving a speech. B) an important decision since technology offers a number of choices. C) only an issue when addressing audiences from other cultures. D) not something you need to think about early on.

Q: Which sentence uses correct capitalization? a. Although First National Bank stamped insufficient funds on the check, the customer insisted that the bank was in error. b. Although First National Bank stamped Insufficient Funds on the check, the customer insisted that the bank was in error. c. Although First National Bank stamped Insufficient funds on the check, the customer insisted that the bank was in error.

Q: Jon is researching and writing a presentation request by his boss regarding beginning a business casual dress policy at Baltz& Stein Architects. In his research, he finds a suggested dress code from the American Institute of Architects and wants to include information from it in the presentation. How should he include the AIA policy without infringing on the copyright? a. Use the dress code policy in the presentation and cite its source. b. Use the policy as an audience handout, with a source note, showing it as an example of a good policy. c. Contact the national office of the American Institute of Architects to gain permission to use the policy. d. All of the above are recommended.

Q: One of the steps in analyzing your audience is to A) determine whether your audience is comfortable listening to the language you speak. B) remember to keep your speech or oral presentation short. C) define your purpose. D) prepare a detailed, informative outline.

Q: Which sentence uses correct capitalization? a. Did you know that this college offers a two-hour workshop on asian business etiquette and a three-week course in learning to speak Chinese? b. Did you know that this college offers a two-hour workshop on Asian business etiquette and a three-week course in learning to speak Chinese? c. Did you know that this college offers a two-hour workshop on asian business etiquette and a three-week course in learning to speak chinese?

Q: Which of the following techniques should you consider when using Java script as designed by Sun Microsystems to upload presentations to the Web? a. Keep graphics small to reduce load time. b. Use universally available fonts. c. Use different browsers and different computers to view the presentation. d. All of the above are recommended techniques.

Q: The two most common purposes of business presentations are to A) analyze and synthesize. B) regulate and validate. C) inform and persuade. D) illustrate and entertain.

Q: Which sentence uses correct capitalization? a. All teachers who teach Web-based classes were asked to read the article "Learning in an Online Environment." b. All teachers who teach Web-based classes were asked to read the article "Learning In An Online Environment." c. All teachers who teach Web-based classes were asked to read the article "Learning in an online environment."

Q: Which of the following sentences would be most effective in a presentation to employees in your Tokyo office regarding new hiring policies? a. Before interviewing potential employees, all department managers must submit an A-32 interview information form to HR. b. To get the ball rolling when hiring a new employee, a department manager should contact Human Resources to provide name, social security number, mailing address, telephone number, position title, starting date, and annual salary. c. Remember, those of us in Human Resources set these hiring policies to help you find someone who fits the needs of your department like a glove. d. When budgeting money for a new position in your department, contact Human Resources for a position request form so we can begin the necessary paperwork to add a position.

Q: When you prepare a speech or presentation, your first step involves A) analyzing the situation. B) choosing the right words. C) planning the content, length, and style of your speech or presentation. D) doing all of the above.

Q: Which sentence uses correct capitalization? a. Alyssa grabbed a starbucks coffee for a long night of work on her apple computer. b. Alyssa grabbed a Starbucks Coffee for a long night of work on her Apple Computer. c. Alyssa grabbed a Starbucks coffee for a long night of work on her Apple computer.

Q: Which of the following statements is correct concerning the use of color in electronic slide presentations? a. Include a wide variety of colors on each side to gain and keep audience attention. b. Choose the foreground color first and then the background color. c. Try to link your color choices to your topic or audience. d. None of the above are correct statements.

Q: You want to prepare a speaking outline for an upcoming presentation. Which one of the following will help you get off to a good start? A) Ignore your planning outline and chart a new course based on your personal idiosyncrasies. B) Find your planning outline and remove anything you don't plan to say directly to your audience. C) Keyboard your script onto your presentation slides so you can read each slide word-for-word. D) Insert additional examples, details, and data into your original planning outline.

Q: Which sentence uses correct capitalization? a. New state legislation affected the plans of our budget and finance committee. b. New State legislation affected the plans of our Budget and Finance Committee. c. New state legislation affected the plans of our Budget and Finance Committee.

Q: Which of the following is true when using color in presentation visuals? a. Brighter colors give a less formal look than do conservative colors. b. Blues and greens stimulate, while reds and oranges relax the audience. c. Red and green are good colors to use to differentiate important points. d. The more colors used, the better.

Q: When you're speaking to an international audience, ________ will enhance the clarity of your message. A) keeping the message simple B) supporting your message with slang and idioms C) talking fast without pausing D) avoiding the use of visual aids

Q: Which sentence uses correct capitalization? a. An agricultural marketing group went to cities along the east coast and in the desert southwest promoting recipes featuring pork for holiday meals. b. An agricultural marketing group went to cities along the East Coast and in the Desert Southwest promoting recipes featuring pork for holiday meals. c. An agricultural marketing group went to cities along the East coast and in the Desert southwest promoting recipes featuring pork for holiday meals.

Q: Which of the following guidelines is NOT applicable to the design of electronic slides? a. Use all capital letters to emphasize ideas and increase visibility. b. Omit punctuation at the end of bulleted lists. c. Limit colors to no more than three on a slide. d. All of the above are applicable.

Q: If the audience for your presentation will be interested in but neutral to what you have to say, A) reward their goodwill by speaking in a relaxed, confident manner. B) dismiss their concerns and persuade them that they are mistaken for feeling that way. C) consider the indirect approach to find common ground and diffuse skepticism. D) build your credibility as you present compelling reasons to accept your message.

Q: Which sentence uses correct capitalization? a. After serving as Congressional Aides for the summer, Kylie and Arturo learned the ins and outs of American Politics. b. After serving as Congressional aides for the summer, Kylie and Arturo learned the ins and outs of American politics. c. After serving as congressional aides for the summer, Kylie and Arturo learned the ins and outs of American politics.

Q: When designing an electronic slidea. use portrait orientation.b. use the 7 x 7 rule, with no fewer than seven lines of text and no fewer than seven words on a line.c. use centered lines of text as a general rule.d. select fonts that have not been overused to create a fresh presentation that is different from those of your competition.

Q: If you need to design a venue for delivering a presentation to a large audience, ________ will usually be the best seating arrangement. A) café style seating B) conference table seating C) classroom or theater seating D) horseshoe or "U" shaped seating

Q: Which sentence uses correct capitalization? a. Megan bought a new Computer and a Smartphone before she left for College. b. Because the u.s. postal service doesn't deliver to the office on Saturdays, gomez had to drive to the Post Office. c. Some companies use the Internet to search for employees on websites such as LinkedIn.

Q: Randall, an advertising campaign specialist, is making a presentation to decision makers at his firm on marketing a new sports nutrition supplement, Crealean, for building muscle. What would be the most effective presentation visual for him to use? a. A handout providing a detailed summary of his presentation. b. A person who has used the product. c. A model of the product. d. An electronic presentation outlining specific marketing strategies.

Q: Speeches and oral presentations are much like any other messages in that A) they require similar planning. B) they require no planning. C) the interaction between the audience and speaker is similar. D) they deal with emotional or personal issues to a similar extent.

Q: Which sentence uses correct capitalization? a. She and I were students in the online business program at DeVry university. b. she and i were students in the online business program at DeVry University. c. She and I were students in the online business program at DeVry University.

Q: Scarlette is developing appropriate presentation visuals for an upcoming workshop. Which of the following is a limitation of using an electronic presentation? a. It can lead to poor delivery if misused. b. It is not easily updated. c. It reduces audience attention on the topic. d. It requires highly developed skills.

Q: Define "backchannel" and describe the risks and benefits it provides for business presenters.

Q: Sales reps gave selected customers ____ tickets to special sports events. a. complimentary b. complementary

Q: Ravi has just presented a preview of the office of the future to a group of office managers. Which of the following would provide the BEST closing to his presentation? a. "Adjusting to the dynamic environment of the future will require an adaptable attitude, an inquisitive mind, and an adventurous spirit. Are you up to the challenge?" b. "Get ready for a new way to work." c. "That's all I have. Thank you." d. "So now you have a better understanding of the office of the future. Are there any questions?"

Q: Delivering online presentations can be challenging. For example, small video images can make it hard to determine whether audience members are bored or confused. Given such challenges, what can you do to promote successful online presentations?

Q: After graduating from college with a ______ degree in English, Katie worked as a technical writer for a manufacturing firm. a. Bachelors b. bachelor's c. bachelors d. Bachelor's

Q: Jessica, an architect with experience in designing jails for rural areas, is making a presentation to the Nixon County Board of Supervisors to convince them to hire Peterson & Melton Architects to design and manage the building of their 200-bed jail in rural Alabama. What would be an effective closing to her presentation? a. Thank you for your time. b. Hire Peterson & Melton to design and oversee construction for the Nixon County jail because we have designed 20 others jails in the rural South with similar design issues. We can make our experience work for you. c. Let Peterson & Melton design your jail, and we will do the best job we can. d. Hire Peterson & Melton Architects to design and oversee your jail because you need our experience.

Q: When delivering presentations online, it is especially important to ask the audience for frequent feedback.

Q: Which sentence is expressed correctly? a. Youre responsible for updating the information on our website. b. Although many qualified candidates are available today, in the early '90s we couldn't find a single Cisco-certified applicant. c. Jillians job description was recently updated to include mentoring new employees.

Q: Tristan is developing a presentation for employee orientation. Which of the following should NOT be used as a technique to ensure that the audience understands the points of his presentation? a. Interesting anecdotes that tie into the presentation. b. Relevant statistics to lend authority to points. c. Presentation visuals to enhance effectiveness. d. Long, complex sentences to enhance credibility.

Q: Skilled presenters are quick to put a stop to audience members engaging in backchannel communication during a presentation.

Q: Which sentence is expressed correctly? a. The word tweep, which is defined as "a person who uses the Twitter online message service to send and receive tweets," was recently added to the "Merriam-Webster Dictionary." b. The word "tweep," which is defined as "a person who uses the Twitter online message service to send and receive tweets," was recently added to the "Merriam-Webster Dictionary." c. The word tweep, which is defined as "a person who uses the Twitter online message service to send and receive tweets," was recently added to the Merriam-Webster Dictionary.

Q: Jacob, an expert in traffic patterns requirements for increasing highway lanes, is presenting to the Tennessee Department of Transportation about the need for additional highway lanes between Nashville and Memphis. What would be an effective opening for his presentation? a. Thank you for having me today. I want to tell you why TDOT needs to increase the number of highway lanes between Nashville and Memphis to b. I am glad to be here! Isn't the weather in Tennessee wonderful today? c. How many of you have spent time on the Interstate 51 between Nashville and Memphis? Then you have seen what I am about to describe. d. All of the above would be equally effective.

Q: The term ________ refers to a line of communication created by people in an audience to connect with others inside or outside the room, with or without the knowledge of the speaker. A) cloud surfing B) backchannel C) blogosphere D) Twitterverse

Q: Which sentence is expressed correctly? a. Did Jason actually say, "If none of the applicants has the necessary certification, I will take the training?" b. The flight attendant asked, "Have you fastened your seat belts?" c. When did Susan say, "Who wants to volunteer for the project"?

Q: All of the following statements except ________ represent opportunities associated with online presentations. A) Online presentations enable communication with a geographically dispersed audience. B) Online presentations facilitate human moments that travel across the digital divide. C) Online presentations allow project teams to meet at a moment's notice. D) Online presentations save time and money by minimizing or eliminating travel costs.

Q: Which of the following would BEST capture the attention of the audience in an introduction to a speech about diversity in the workplace? a. First of all, I would like to thank you for the opportunity to speak today on "Diversity in the Workplace." b. My name is John Smith, and today I will speak to you about managing intercultural workforces. c. My name is John Smith, and I have 15 years of experience managing intercultural workforces. d. How many of you were born outside the U.S.? Let's see a show of hands.

Q: Which sentence is expressed correctly? a. Did you see the article titled "The Engine Finally Turns Over at Ford," which appeared recently in BusinessWeek? b. Did you see the article titled "The Engine Finally Turns Over at Ford," which appeared recently in "BusinessWeek"? c. Did you see the article titled The Engine Finally Turns Over at Ford, which appeared recently in BusinessWeek?

Q: Which sentence is expressed correctly? a. "I promise," said the newly elected mayor, "to work hard for you." b. "I promise", said the newly elected mayor, "to work hard for you". c. "I promise," said the newly elected mayor, "to work hard for you".

Q: When you're delivering a presentation online A) ask for feedback frequently. B) wait until the end of the presentation to seek feedback. C) ask your audience to upload their feedback to your website. D) don't worry about asking for feedback.

Q: As a general rule in presentations, a speaker should include only one major idea on each slide.

Q: Which sentence is expressed correctly? a. The new customer complaint procedure (see page 13 in the employee handbook.) will be implemented on July 1. b. The new customer complaint procedure (see page 13 in the employee handbook) will be implemented on July 1. c. The new customer complaint procedure (See page 13 in the employee handbook.) will be implemented on July 1.

Q: To avoid clutter, you should limit slide content to key ideas presented in as few words as possible.

Q: Sending preview materials to the audience prior to an online presentation A) will cause most audience members to ignore what you present later. B) suggests that you are not confident. C) can be helpful. D) is an example of the backchannel in action.

Q: Which sentence de-emphasizes the nonessential sentence elements? a. Our monthly expenditures, which include rent, insurance, and utilities, have increased by 6 percent. b. Only two mail services--Express and LM Couriers--guarantee delivery by noon the next day. c. Taxation at all levels (federal, state, and local) grew in the previous decade.

Q: In business presentations, thebackchannel is A) the notes portion of an electronic slide, which only the presenter can see. B) subtle, nonverbal cues the presenter sends during the presentation. C) electronic communication among audience members during the presentation. D) password-protected electronic slides that only certain audience members are allowed to view.

Q: Speakers who use presentation visuals are considered better prepared and more persuasive and interesting then speakers who do not use visuals.

Q: Which sentence is expressed correctly? a. Hunting, skiing, fishing: these are Chris's favorite hobbies. b. Hunting, skiing, fishing--these are Chris's favorite hobbies. c. Hunting, skiing, fishing; these are Chris's favorite hobbies.

Q: The close of a presentation should be creative and memorable because audiences tend to remember what they hear last.

Q: The most important aspect of any presentation is A) enveloping your message within a cloak of technology. B) impressing the audience with your knowledge, skills, and abilities. C) getting the audience to receive, understand, and embrace your message. D) regarding your audience as passive recipients rather than trying to engage them.