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Question
Zappos conducts interviews with potential new employees to assess their core values and attitudes as well as their skills, and then requires new hires to participate in five weeks of training on topics such as delivering WOW through customer service, embracing change, and being adventurous, creative, and open-minded. Zappos follows these procedures in order to:
a. ensure that employee values are in harmony with those of the organization.
b. encourage employees to equate company progress with bottom-line profits.
c. teach employees the difference between right and wrong.
d. inspire pride and unshakeable confidence among employees.
Answer
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