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Question
Zappos, an Internet business success story, has built its success on outstanding customer service. Which of the following is NOT part of Zappos' strategy?a. free product shipping.
b. free return product shipping.
c. focus on repeat customers.
d. more products on their website than are in their warehouse.
Answer
This answer is hidden. It contains 1 characters.
Related questions
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Improving on Constructive Criticism
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"I just want you to know how angry I am to find an error you made on Mr. Smith's record yesterday. How careless can you be about such an important thing? There is absolutely no room for carelessness in this job because people's lives depend on us! I've fixed the error, but if this ever happens again, you may loose your job."