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Question
Your text defines "horizontal communication" as
a. Messages that flow from managers and supervisors to subordinates.
b. Messages that flow from subordinates to supervisors and managers.
c. Messages that flow along the official paths prescribed by the chain of command.
d. Messages that flow between persons of the same rank or position.
Answer
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a. Presenting both sides seems to make listeners more resistant to additional new or novel arguments
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c. Closed question
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