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Question
Your friend Sheila is a very animated communicator and active listener. When she listens to you talk about your day, she often responds with nonverbal and verbal cues including "ah-ha," "yes," and "okay." What listening strategy is Sheila using?
a. Mnemonics
b. Empathizing
c. Backchannel cues
d. Multitasking
Answer
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Related questions
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Which would NOT be appropriate to include in a speaker's conclusion?
a. Use a phrase like "In summary"
b. Introduce new material
c. Leave a memorable impact
d. Summarize main points
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a. Problem-solution
b. Cause-effect pattern
c. Chronological
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Explain the primary difference between a captive and a voluntary audience.
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Explain the difference between a primary and a secondary resource.
Q:
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a. General purpose statement
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a. True
b. False
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Which of these is an effective specific purpose statement?
a. To inform my audience on three reasons to buy a laptop and the four best statistical programs available for laptop computers
b. To pay tribute
c. To persuade the audience that the Internet internet can have three positive effects on society
d. Children and the Internetinternet
Q:
Googling a topic is the best way to conduct online research.
a. True
b. False
Q:
In evaluating one's sources, it is important to consider all of these factors EXCEPT
a. relevancy.
b. currency.
c. objectivity.
d. information load.
Q:
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a. Drawing on personal knowledge
b. Talking with a friend
c. Talking with a librarian
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Q:
In what step of the speech planning process do you plan your outline, including both an introduction and conclusion?
a. Think
b. Investigate
c. Compose
d. Rehearse
Q:
A source has consensual validation when
a. it is found on the web.
b. other sources use information similar to yours.
c. you rely on .com sites.
d. others have not used your sources.
Q:
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Evaluative language is an example of a defensive communication response. What alternative type of behavior should you use in a supportive communication response?
a. Controlling messages
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Q:
The ability to influence and direct others to meet group goals defines
a. groupthink.
b. leadership.
c. problem solving
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In which leadership style do leaders provide little direction or structure for their teams?
a. Laissez-faire
b. Autocratic
c. Supportive
d. Democratic
Q:
All of these are among the most common problems in leading and conducting meetings EXCEPT
a. participants get off topic.
b. no clear agenda is defined.
c. meetings take too long.
d. leaders must take responsibility for planning.
Q:
Disagreements about the group's tasks, procedures, or decision options are called (a)
a. substantive conflict.
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c. groupthink.
d. defensive climate.
Q:
In which step of the structured problem-solving process would team members be most prone to groupthink?
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Q:
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a. Democratic
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c. Laissez-faire
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Garth wear his earbuds and listens to music on his phone while his group meets. He moves to the music and sometimes even sings along. He does not participate in the group's discussions, and several members have complained to the group leader that his behavior is distracting. What group role is Garth fulfilling?
a. Argumentative role
b. Task role
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Q:
Aristotle's term for credibility was
a. pathos.
b. ethos.
c. character.
d. charisma.
Q:
Identify the three types of propositions on which persuasive speeches can be based.
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Q:
Phrases that remove responsibility for a statement are called
a. disclaimers.
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Q:
Which refers to how loud or quietly one speaks?
a. Vocal tone
b. Vocal volume
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d. Vocal pitch
Q:
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a. Impromptu
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d. Manuscript
Q:
Speakers should avoid the overuse of vocalized pauses and fillers such as um and ah.
a. True
b. False
Q:
Susan relies heavily on the use of vocalized pauses and fillers in her presentations. How is her audience likely to judge her speeches?
a. They are likely not to notice.
b. They are likely to see her as more like them.
c. They are likely to have a negative impression.
d. They are likely to like her more.