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Question
Your bid to set up the computer system at Evergreen, a small local business, was accepted. Today you found out that the software that Evergreen's systems require just had a price increase, so your bid will need to increase to reflect this change.Including which of the following in your message communicating the price increase to Evergreen will best ensure that your audience will accept the bad news?
A) a justification that the increase is due to an unexpected jump in the price of the software
B) a statement that the increase is unavoidable and due to circumstances beyond your control
C) a profuse apology that you must increase your price
D) an acknowledgement that the customer will be disappointed by this news
E) a comment that the price increase will result in hidden benefits
Answer
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