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Question
Your author suggests that cultural statements should be very general, such as "We are in the business of serving customers."Answer
This answer is hidden. It contains 5 characters.
Related questions
Q:
If a person greets me and I return the greeting, this is an example of a(n)
a. regulative rule
b. interpretation rule
c. co-orientation rule
d. none of the above
Q:
What type of manager would most likely say, "Being aware of the interaction patterns between people to be able to adapt messages as well as interpret them in light of these patterns."
a. Arrow
b. Circuit
c. Dance
d. All of the above
Q:
The most effective communicators minimize ambiguity in messages.
Q:
Your author argues that there is usually one primary message in each communication event.
Q:
The communication goal of "educating" is more difficult to achievethan "informing" and "relating."
Q:
According to your author, which of the following elements are important to include in the Pulse Process?
a. issuing a summary of findings to employees
b. ensuring confidentiality
c. having the organization's HR department conduct the assessment
d. all of the above
e. a and b
Q:
Sir Winston Churchill was not only a great statesman, he was also known as the father of the modern tank.
Q:
Undercommunicating is more problematic than overcommunicating.
Q:
A change initiator views an organizational change as routine while a receiver views the change as nonroutine. The likely communication impact of this situation is
a. under-communication from the change initiator
b. over-communication from the change initiator
Q:
The central focus of the ____ approach is not on who champions the change, but on what is right in the given situation.
a. Top-down
b. Bottom-up
c. Integrative orientation
d. Entrepreneurial orientation
Q:
A company with two departments has only one communication link between the departments. When it adds another department, the communication linkages increase to two — a geometric increase.
Q:
Most employees are satisfied with the information about how they are being judged.
Q:
Which statements are true?
a. Few employees receive useful feedback about their performance
b. A company should place more emphasis on designing an effective formal performance appraisal process than on communicating informal feedback
c. A manager should focus only on the positive accomplishments of the employee
d. a and b
e. a and c
Q:
Researchers believe that 80-85% of a company's knowledge is hard-to-access tacit knowledge.
Q:
The difference between tacit knowledge and explicit knowledge is that explicit knowledge can be expressed in terms of formulas and models, whereas tacit knowledge is more like a "sixth sense."
Q:
Although there are usually different ways to organize the same information (as in the "Employee Performance Ratings" example), the interpretations of the information are usually the same.
Q:
Due to the speed of organizational change, your author suggests that it is often advisable to move directly from the "Information" phase to "Action" phase.
Q:
Creating strategic knowledge-sharing communities is an effective way to manage the knowledge-action relationship.
Q:
"Data which provides relevant clues or news" best defines
a. data
b. information
c. knowledge
d. action
Q:
If a person is effective using one type of communication channel, the chances are good that the person will be effective using other channels.
Q:
A successful 20-year old entrepreneur used the telephone almost exclusively as his preferred communication tool because he wanted to downplay his youth. He wanted to minimize visual cues because he thought that clients would not take him seriously if he used face-to-face channels. This exemplifies what congruency test?
a. sender's objectives compatible with the attributes of the message
b. message compatible with the channels
c. sender's objectives compatible with the channels
d. messages compatible with the receivers' characteristics
Q:
The criteria used by most senders in selecting a channel is ___
a. the personal warmth it conveys
b. feedback potential
c. cost
d. personal convenience
Q:
In his scholarly work, James Kotter found that companies that lived by their stated values experienced four times more growth in revenues than did their counterparts.
Q:
In her book, Secrets, Sissela Bok admonishes that secrets are never justifiable, because they are usually held for dishonorable reasons.
Q:
An appropriate model for an apology includes which features?
a. discusses action steps to prevent future occurrences
b. does not openly acknowledge the problem
c. provides a type of restitution
d. all of the above
e. a and c
Q:
"Using a less offensive expression instead of one that may cause distress" defines
a. ambiguity
b. equivocation
c. euphemism
d. apology
Q:
A ____ manager would most likely say, "My e-mail gave specific and explicit directions. Sometimes I think my employees intentionally want to screw things up."
a. Arrow
b. Circuit
c. Dance
Q:
"Effective communication" to an Arrow manager means
a. Listening to employees so they'll be happy
b. Being open and understanding
c. Speaking with credibility and authority
d. None of the above
Q:
The "Sample Appraisal Interview" presented in the chapter between the banking employee, Chris, and the manager, provides an example of a "best practices" approach to conducting a formal appraisal interview.
Q:
The basic questions to address when developing a successful feedback system include all of the following excepta. Do employees know their job responsibilities?b. Do employees know the standards of evaluation?c. Do employees effectively communicate with other organizational members?d. Do employees receive useful informal feedback?e. Do employees receive useful feedback from performance appraisals?