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Question
Which one of the following behaviors least fits service-oriented organizational citizenship behavior?
A) Performs duties with unusually few mistakes
B) Makes constructive suggestions for service improvement
C) Cautions outsiders about coming to work at his or her company
D) Contributes many ideas for customer promotions and communications
Answer
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Related questions
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It is possible for a company to arrange for informal learning by ________.
A) setting up formal classrooms
B) organizing the work area
C) providing lesson plans
D) testing their employees
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A) search for a fifth change
B) recognize that change is inevitable
C) be angry about all the changes imposed on her
D) recognize that she is in over her head, and fight the changes
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In the workplace, sexual equity refers to top-level management ________.
A) treating heterosexual, gay, lesbian, and transgender employees equally
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C) having separate restrooms for transgender employees
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Workers from an individualistic culture would probably enjoy participating in a sales competition that offered lavish prizes for the top three performers throughout the country.
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Studies conducted by a consultancy found that companies with racial, ethnic, and gender diversity ________.
A) attained below average financial results
B) performed well from a financial perspective
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When an organization has a strong culture of individualism, it is relatively easy to develop a spirit of teamwork.
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Clancy engages in a self-oriented role within his team when he ________.
A) strives to be an implementer
B) strives to be a creative problem solver
C) acts in the role of resource investigator
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Recognition programs appear to work at cross-purposes with employee engagement.
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Asking group members penetrating questions is considered to be an effective leadership tactic.
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An easy way for a leader to be ethical is to ________.
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C) follow the Golden Rule
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Biff is a highly self-confident leader of a police worker unit, so he runs the risk of sometimes ignoring potential problems by thinking, "I can handle whatever comes my way."
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A vision in leadership refers to ________.
A) an optimistic picture of the future of the organization
B) a leader's ability to see through problems
C) an historical view of the organization
D) the leader's ability to inspire people
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Whether or not a leader is charismatic is determined by ________.
A) a leader's level of self-confidence
B) how much the leader really likes people
C) a combination of intelligence and personality
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A key behavior of a proactive leader is that he or she ________.
A) takes the blame for mistakes within the group
B) frequently brings about environmental change
C) is more concerned about morale than meeting deadlines
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A typical side effect from using the technique "disarm the opposition," is the person with whom you are in conflict will then be willing to assist you with your problem.
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A coworker annoys you by frequently asking how to carry out certain functions on a computer. To use the technique of cognitive restructuring you would say to yourself, ________
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Q:
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A) receive attention from management
B) become united after the conflict
C) waste time and energy that could be to used in useful purposes
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B) Spatial
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A) accept the conclusions of experts
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C) accept the stated and unstated assumptions
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Q:
A recommended starting point in becoming a more creative problem solver is to ________.
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B) jump into a brainwriting session
C) make up a few good jokes related to your work
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The flow experience occurs when the problem-solver allows his or her concentration to wander.
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High emotional intelligence is important because it helps managers and professionals keep emotions out of decision making.
Q:
Research suggests that an individual's response to loss is ________.
A) about the same as response to gains
B) more intense than his or her response to gains
C) strongest when he or she is a consistent loser
D) strongest when he or she is a consistent winner