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Question
Which of the following would probably NOT be considered an example of good customer service?
a. All the staff members of Deerfield Bank have the skills to explain the banks products and services accurately and clearly.
b. Second National Bank is open from 10 A.M. until 3 P.M. Monday through Thursday.
c. Integrity Bank promises that it will never make a mistake on your account; if it does, it will pay you a $25 oops fee.
d. Mega Bank offers its customers online banking services.
Answer
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