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Question
Which of the following would BEST capture the attention of the audience in an introduction to a speech about diversity in the workplace?a. First of all, I would like to thank you for the opportunity to speak today on "Diversity in the Workplace."
b. My name is John Smith, and today I will speak to you about managing intercultural workforces.
c. My name is John Smith, and I have 15 years of experience managing intercultural workforces.
d. How many of you were born outside the U.S.? Let's see a show of hands.
Answer
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Improving on Constructive Criticism
A new medical assistant, Janelle, was hired at an outpatient medical center. Her supervisor found an error she made on a patient's record and sent Janelle the following email. Edit the email so that it is a good example of constructive criticism.
"I just want you to know how angry I am to find an error you made on Mr. Smith's record yesterday. How careless can you be about such an important thing? There is absolutely no room for carelessness in this job because people's lives depend on us! I've fixed the error, but if this ever happens again, you may loose your job."