Q&A Hero

Question

Which of the following statements is true of standardization?

A. It can ensure that activities within a firm run smoothly and yield predictable outcomes.

B. It is defined as the degree to which a firm utilizes rules, procedures, and written documentation to structure the behavior of employees.

C. It involves the use of organic structures instead of mechanistic ones.

D. It encourages the creativity and experimentation that leads to innovative ideas.