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Question
Which of the following statements is true of appraisal interviews?
a. Appraisal interviews are the part of the job that supervisors like most.
b. A supervisor should emphasize the positive aspects of the employee's performance while recommending improvements.
c. The conventional approach to the appraisal interview is emotionally uplifting for both the employee and the supervisor.
d. Appraisal interviews are incompatible with the objective of providing feedback on workers progress.
Answer
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a. Operations involves the selling and distribution of the organizations' products in the defined market.
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Studies have found that the behavior of "exceptional" and "average" supervisors is essentially identical.
a. True
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Administrative skills consist of the ability to understand other people and interact effectively with them.
a. True
b. False
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The leading function of a manager involves praising employees and rewarding them for work well done.
a. True
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The basic resources that any organization has are physical resources, human resources, and financial resources.
a. True
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Q:
Which of the following statements is true of problem solving?
a. The golden rule of management is that a supervisor should always consider a problem as an opportunity.
b. Decision making is unrelated to problem solving.
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A fire accident just occurred in the department that Tom supervises. Which type of decision must Tom make in the given situation?
a. A non-programmed decision
b. An opportunity decision
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d. A repetitive decision
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A is one which is routine and repetitive.
a. non-programmed decision
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d. reflexive decision
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The highest level of ethical behavior is the legal level, adhering to the "law of the land."
a. True
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Fluency is the ability to let ideas flow out of your head like water over a waterfall.
a. True
b. False
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The Crawford Slip technique makes use of two elements that are important to creativity: fluency and leniency.
a. True
b. False
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Decision makers attempt to minimize the possibility of risk by not attempting to forecast outcomes or variables.
a. True
b. False
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A situation that is viewed as a source of anxiety or distress can best be called an opportunity.
a. True
b. False
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a. True
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When a quality control specialist tells a production manager to adjust a machine to increase the quality of the product, he or she is using:
a. advisory authority.
b. unity of command.
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d. line authority.
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The number of people a given manager directly supervises is called the:
a. chain of command.
b. span of management.
c. unity of command.
d. division of labor.
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a. prevents line employees from coming in contact with staff personnel.
b. reduces organizational morale.
c. increases conflicts between line and staff personnel.
d. gives the employee a single manager to turn to when a problem arises.
Q:
Which of the following is true of line organizations?
a. The owner performs all the functions single-handedly.
b. The accountability of employees is maximized in such organizations.
c. It is easy for employees to evade their responsibilities in such organizations.
d. Authority is decentralized in these organizations.
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In the one-person organization stage, .
a. all functions of the organization are performed by the owner and his/her assistants.
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Q:
What role do ethics play in the decision process?