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Question
Which of the following statements is MOST sender-centered?a. Congratulations on your new job with the sales department.
b. I want to take this opportunity to offer my thanks for the service provided.
c. Please send a copy of your annual report.
d. All customers receive a discount with the coupon.
Answer
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Related questions
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c. As the conclusion
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c. To provide information and summarize findings of research
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Which of the following sentences best introduces a graph in a written report?
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In the traditional Japanese culture, business people consider direct eye contact disrespectful or aggressive.
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Email is generally a more time efficient communication channel than the phone.
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Which of the following is the BEST beginning to an email request for completion of an online survey about a recently purchased product?
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c. As the final thought of the message to prompt action
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Which of the following is an effective device for gaining attention in a persuasive message?
a. A personal experience
b. A startling announcement
c. A gift or product sample
d. All of the above are effective devices.
Q:
Businesses have learned that unethical behavior
a. is sometimes required when persuading people in lower socioeconomic groups.
b. is sometimes justified when the desired action is achieved.
c. is always followed by negative legal repercussions.
d. is not good for business in the long run.
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As indicated by Maslow's need hierarchy, people may respond favorably to
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d. both b and c.
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The principles used in selling an idea are similar to those used in selling products.
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Improving on Constructive Criticism
A new medical assistant, Janelle, was hired at an outpatient medical center. Her supervisor found an error she made on a patient's record and sent Janelle the following email. Edit the email so that it is a good example of constructive criticism.
"I just want you to know how angry I am to find an error you made on Mr. Smith's record yesterday. How careless can you be about such an important thing? There is absolutely no room for carelessness in this job because people's lives depend on us! I've fixed the error, but if this ever happens again, you may loose your job."