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Question
Which of the following statements is most likely to make people defensive and cause arguments?A. "You're late."
B. "You're wrong."
C. "I admit."
D. "I understand completely."
Answer
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Related questions
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Which of the following is the final step of the self-motivation model?
A. Set objectives
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_____ is the employee's system for transforming inputs into outputs.
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Which of the following objectives is set using the Douglas model?
A. To learn how to swim at the club after work
B. To join yoga classes in the evenings
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The expectancy theory states that Motivation = Expectancy _____.
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The _____ theory, which is Vroom's formula, states that Motivation = Expectancy Valence.
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Isaac, a pizza delivery boy, travels almost five hours every day. The motorbike he drives is unsafe because it is rickety and old. Ideally, Isaac should be given a new motorbike. Under which of the following factors can Isaac's need be classified?
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"I ensure that Wilma is given work that challenges her intellect and gives her a sense of achievement on completion." Which of the following theories is represented by this statement?
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In the _____, Clayton Alderfer reorganizes Maslow's needs hierarchy into three levels of needs: physiological and safety needs, social needs, and esteem and self-actualization needs.
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_____ is the process of having the receiver restate the message in his or her own words.
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The sender's process of putting a message into a form that the receiver will understand is called _____.
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List four ways of improving listening skills.
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What is feedback? How can one get feedback on messages?
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List and explain the four steps in the communication process.
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Which response style do you believe is most commonly used at work? Should the most commonly used response style be reflecting? Why or why not?
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Which is preferable to you, a high-context culture or a low-context culture?
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Many employees waste time using social media at work. Should organizations ban the use of social media for personal reasons during work hours? If so, how?
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As an interpersonal skill, which of the following is part of reading people?
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_____ takes careful preparation and proper presentation of arguments and supporting evidence in an appropriate and compelling way.
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C. Referent
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Being the first one to bring up salary and benefits is job interview etiquette.
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The relationship between a manager and an employee cannot be one of real friendship.
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Reciprocity is primarily used to achieve a specific objective, whereas coalitions are developed for achieving ongoing objectives.
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Referent power is based on the user's ability to influence others with something of value to them.
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It is advisable to maximize the use of coercive power because it increases productivity.