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Question
Which of the following statements about the importance of listening is not true?
A. Employers tend to rank listening skills as the most important factor in effective management.
B. A survey of family interaction showed that listening was the most important communication skill.
C. Listening has little to no effect on our physical health beyond avoiding sounds that may induce hearing loss.
D. Listening skills are important in the workplace for promoting safety, productivity, and satisfaction.
Answer
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Related questions
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B. Social networking sites such as Facebook diminish people's capacity for emotion.
C. Online support communities are a viable option for helping people deal with a difficult situation.
D. The use of emoticons does not accurately convey emotion in computer-mediated communication.
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__________ is the emotion we experience when we feel we have been wronged in some way.
A. disgust
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This emotion involves feelings of joy and surprise, along with experiences of excitement and attraction for another person:
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Your text discusses the confirmation bias as a barrier to effective informational listening, but it can actually be a barrier to critical and empathic listening as well. Explain what the confirmation bias is, and then use concrete examples to illustrate how it can impair each type of listening: informational, critical, and empathic.
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Critical listening is more passive than informational listening.
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Which of the following techniques will NOT help people improve their empathic skills?
A. listening non-judgmentally to the speaker
B. acknowledging the speaker's feelings
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Rachel finished her oral exam in her Spanish class and her teacher, Seora Lopez, evaluated her performance. Although Rachel did well on the exam and most of Seora Lopez's comments were positive, Rachel only focused on the negative critiques and felt very bad about her performance. Rachel just engaged in which of the following behaviors?
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This type of listener engages messages for the intellectual challenges; in other words, he or she likes to think things through.
A. content-oriented listener
B. action-oriented listener
C. information-oriented listener
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This form of listening occurs when you are trying to experience what another person is thinking or feeling:
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Discuss at least two different ways that people use space to communicate relationship status.
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Voices that have low amounts of inflection are said to be monotone.
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Your textbook identifies several ways that speakers can use nonverbal communication to increase the persuasiveness of their statements. Which of the following nonverbal behaviors is not in line with these prescriptions?
A. speaking softly, slowly, and calmly
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Which of the following items was not identified in your textbook as a demographic characteristic?
A. age
B. ethnic background
C. sexual orientation
D. socioeconomic status
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Which of the following statements about facial or vocal expressions of emotions is factually incorrect?
A. Infants are unable to respond to pleasant stimuli before they are 12 months old.
B. Facial expressions of emotion are fairly consistent across cultures.
C. Disgust, boredom, and grief are typically accompanied by a lower vocal pitch.
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According to Edward T. Hall, this range of this type of distance is approximately 1 to 4 feet:
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When people get excited or aroused, this usually happens to their voice:
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Why do people tend to believe nonverbal messages even when they contradict verbal messages?
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Having empathy means feeling sorry for someone else.