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Question
Which of the following is true of W. Edward Deming's beliefs about the total quality management philosophy?
A. He suggested that the quality of supervision should be improved by allowing more time for supervisors to work with employees.
B. He argued that management should embrace the philosophy that mistakes, defects, and poor-quality materials are acceptable.
C. He believed that work standards should be defined as numbers or quotas.
D. He believed that achieving better quality requires the commitment of only the top management.
E. He recommended that management should create an environment in which employees will fear recommending improvements.
Answer
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