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Question
Which of the following is true of managers?
a. Top managers must make more decisions more often.
b. Supervisors direct employees' behavior toward achieving their own goals.
c. Employees look to top managers for more direction, guidance, and protection than do subordinates of managers at lower levels.
d. The lower the level of management, the smaller the span of management.
Answer
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a. distribution.
b. downsizing.
c. globalizing.
d. linking.
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a. company directors
b. top managers
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particularly need strong conceptual skills because changes affecting the organization tend to be more important at their level than at other managerial levels.
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a. Operations involves the selling and distribution of the organizations' products in the defined market.
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Studies have found that the behavior of "exceptional" and "average" supervisors is essentially identical.
a. True
b. False
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Administrative skills consist of the ability to understand other people and interact effectively with them.
a. True
b. False
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The leading function of a manager involves praising employees and rewarding them for work well done.
a. True
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The basic resources that any organization has are physical resources, human resources, and financial resources.
a. True
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Which of the following statements is true of problem solving?
a. The golden rule of management is that a supervisor should always consider a problem as an opportunity.
b. Decision making is unrelated to problem solving.
c. Effective supervisors analyze problems, and solve them by eliminating their causes.
d. Placing greater emphasis on problems can help a supervisor to identify opportunities.
Q:
A fire accident just occurred in the department that Tom supervises. Which type of decision must Tom make in the given situation?
a. A non-programmed decision
b. An opportunity decision
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d. A repetitive decision
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A is one which is routine and repetitive.
a. non-programmed decision
b. linear decision
c. programmed decision
d. reflexive decision
Q:
The highest level of ethical behavior is the legal level, adhering to the "law of the land."
a. True
b. False
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Fluency is the ability to let ideas flow out of your head like water over a waterfall.
a. True
b. False
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The Crawford Slip technique makes use of two elements that are important to creativity: fluency and leniency.
a. True
b. False
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Decision makers attempt to minimize the possibility of risk by not attempting to forecast outcomes or variables.
a. True
b. False
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A situation that is viewed as a source of anxiety or distress can best be called an opportunity.
a. True
b. False
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Even if an outcome is inevitable, a decision is always needed.
a. True
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When a quality control specialist tells a production manager to adjust a machine to increase the quality of the product, he or she is using:
a. advisory authority.
b. unity of command.
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d. line authority.
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The number of people a given manager directly supervises is called the:
a. chain of command.
b. span of management.
c. unity of command.
d. division of labor.
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a. prevents line employees from coming in contact with staff personnel.
b. reduces organizational morale.
c. increases conflicts between line and staff personnel.
d. gives the employee a single manager to turn to when a problem arises.
Q:
Which of the following is true of line organizations?
a. The owner performs all the functions single-handedly.
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c. It is easy for employees to evade their responsibilities in such organizations.
d. Authority is decentralized in these organizations.
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In the one-person organization stage, .
a. all functions of the organization are performed by the owner and his/her assistants.
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d. specialists are hired to oversee the work of different departments.
Q:
What role do ethics play in the decision process?