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Question
Which of the following is true of business process changes?a. Business process change should not be carried out during a phase of entropy.
b. Business process change requires a careful blend of top-down and bottom-up involvement.
c. Centralization must be adopted by the top management for the business processchange to be successful.
d. Employee participation should be minimal during a business process change.
e. Successful business process change is not accompanied by a sense of urgency.
Answer
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