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Question
Which of the following is the first step in handling customer complaints?A. Asking the customer to recommend a solution and agreeing on a solution
B. Preventing future complaints and following up
C. Implementing a solution quickly
D. Paraphrasing the complaint and apologizing
Answer
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Related questions
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B. Job transformation
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The _____ theory, which is Vroom's formula, states that Motivation = Expectancy Valence.
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Isaac, a pizza delivery boy, travels almost five hours every day. The motorbike he drives is unsafe because it is rickety and old. Ideally, Isaac should be given a new motorbike. Under which of the following factors can Isaac's need be classified?
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"I ensure that Wilma is given work that challenges her intellect and gives her a sense of achievement on completion." Which of the following theories is represented by this statement?
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B. Esteem
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_____ is the process of having the receiver restate the message in his or her own words.
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The sender's process of putting a message into a form that the receiver will understand is called _____.
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List four ways of improving listening skills.
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List and explain the four steps in the communication process.
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Which response style do you believe is most commonly used at work? Should the most commonly used response style be reflecting? Why or why not?
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Many employees waste time using social media at work. Should organizations ban the use of social media for personal reasons during work hours? If so, how?
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Q:
As an interpersonal skill, which of the following is part of reading people?
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C. Referent
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Being the first one to bring up salary and benefits is job interview etiquette.
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The relationship between a manager and an employee cannot be one of real friendship.
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Reciprocity is primarily used to achieve a specific objective, whereas coalitions are developed for achieving ongoing objectives.
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Referent power is based on the user's ability to influence others with something of value to them.
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It is advisable to maximize the use of coercive power because it increases productivity.