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Question
Which of the following is the BEST beginning to an email request for completion of an online survey about a recently purchased product?a. Please complete the attached survey about your recent purchase at our store and click "Submit" when done.
b. We are conducting a market survey on our products and customer service satisfaction.
c. Online surveys are a fast, convenient way for us to hear back from our customers.
d. Your complete satisfaction is our utmost goal.
Answer
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b. We are conducting a market survey on our products and customer service satisfaction.
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Improving on Constructive Criticism
A new medical assistant, Janelle, was hired at an outpatient medical center. Her supervisor found an error she made on a patient's record and sent Janelle the following email. Edit the email so that it is a good example of constructive criticism.
"I just want you to know how angry I am to find an error you made on Mr. Smith's record yesterday. How careless can you be about such an important thing? There is absolutely no room for carelessness in this job because people's lives depend on us! I've fixed the error, but if this ever happens again, you may loose your job."