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Question
Which of the following is FALSE about persuasive communication?a. It is the ability to influence others to accept your point of view.
b. It often involves manipulating someone into taking the action favored by the communicator.
c. It involves the honest presentation of information.
d. It is the organized presentation of information on which a person can choose to act.
Answer
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Improving on Constructive Criticism
A new medical assistant, Janelle, was hired at an outpatient medical center. Her supervisor found an error she made on a patient's record and sent Janelle the following email. Edit the email so that it is a good example of constructive criticism.
"I just want you to know how angry I am to find an error you made on Mr. Smith's record yesterday. How careless can you be about such an important thing? There is absolutely no room for carelessness in this job because people's lives depend on us! I've fixed the error, but if this ever happens again, you may loose your job."