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Question
Which of the following is a verbal barrier to communication?a. A person's body language does not correspond with his spoken message.
b. A recipient's interpretation of a message is not the same as the sender's interpretation.
c. Two individuals have differing perceptions of a manager's comments based on their personal experiences with her.
d. People are not focusing on a convention speaker because the seats are too small and are placed too close together.
e. A customer service representative has a prejudice against customers who have a southern accent.
Answer
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