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Question
Which of the following helps one deal with the anger of others?A. Developing positive affirmations
B. Being empathic and using reflecting statements
C. Giving orders or ultimatums
D. Using an anger journal
Answer
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Related questions
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Which of the following is the final step of the self-motivation model?
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A. To learn how to swim at the club after work
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In Vroom's formula, _____ refers to a person's perception of his or her ability (probability) to accomplish an objective.
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The expectancy theory states that Motivation = Expectancy _____.
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The _____ theory, which is Vroom's formula, states that Motivation = Expectancy Valence.
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Isaac, a pizza delivery boy, travels almost five hours every day. The motorbike he drives is unsafe because it is rickety and old. Ideally, Isaac should be given a new motorbike. Under which of the following factors can Isaac's need be classified?
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"I ensure that Wilma is given work that challenges her intellect and gives her a sense of achievement on completion." Which of the following theories is represented by this statement?
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In the _____, Clayton Alderfer reorganizes Maslow's needs hierarchy into three levels of needs: physiological and safety needs, social needs, and esteem and self-actualization needs.
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_____ is the process of having the receiver restate the message in his or her own words.
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The sender's process of putting a message into a form that the receiver will understand is called _____.
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List four ways of improving listening skills.
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What is feedback? How can one get feedback on messages?
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List and explain the four steps in the communication process.
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Which response style do you believe is most commonly used at work? Should the most commonly used response style be reflecting? Why or why not?
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Which is preferable to you, a high-context culture or a low-context culture?
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Many employees waste time using social media at work. Should organizations ban the use of social media for personal reasons during work hours? If so, how?
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As an interpersonal skill, which of the following is part of reading people?
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C. Referent
D. Coercive
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Being the first one to bring up salary and benefits is job interview etiquette.
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The relationship between a manager and an employee cannot be one of real friendship.
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Reciprocity is primarily used to achieve a specific objective, whereas coalitions are developed for achieving ongoing objectives.
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Referent power is based on the user's ability to influence others with something of value to them.
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It is advisable to maximize the use of coercive power because it increases productivity.