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Question
Which of the following examples shows the best way of overcoming cross-cultural communication barriers?
a. Pauline, a customer service executive handling international customers, often uses basic words and phrases of the customers' native languages.
b. Richard, the business development head of a company, ensures that he uses straightforward language when talking to international clients.
c. Maria, the leader of a culturally diverse team in an organization, often makes references to the ethnicity of the team members during team meetings.
d. Dominic, an attorney often handling international mergers and acquisitions for various companies, gives a lot of importance to the style and appearance of his counterparts.
Answer
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