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Question
Which of the following determines an organization's culture?a. The extended benefits provided by an organization
b. The level of formality or informality in communication within an organization
c. The regulations for work performance set by an organization
d. The strategic partners of an organization
e. The products and services available for the functioning of an organization
Answer
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_____ is the process of dealing with employees who are represented by a union.
a. Labor relations
b. Public relations
c. Human relations
d. Operational management
e. Assembly-line management
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Organizations with a diverse workforce:
a. have fewer training needs.
b. find it difficult to gain competitive advantages.
c. tend to have low productivity.
d. tend to have conflicts.
e. find it difficult to understand different market segments.
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Which of the following is an effective individual strategy for managing diversity?
a. Using micromanagement techniques for managing minority groups
b. Limiting interpersonal communication
c. Fostering tolerance
d. Treating everyone the same without regard for their fundamental human differences
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_____ are usually set up through a procedure called job evaluationan attempt to assess the worth of each job relative to other jobs.
a. Wage-level policies
b. Wage structures
c. Individual wage policies
d. Wage level decisions
e. Individual-benefit structures
Q:
The Behaviorally Anchored Rating Scale (BARS) is _____.
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b. an objective method of performance appraisal
c. a judgmental method of performance appraisal
d. a job training technique
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b. predictive validation methods
c. content validation methods
d. judgmental performance appraisal criteria
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a. job rotation
b. job specialization
c. development
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The _____ suggests that appropriate managerial behavior in a given situation depends on unique elements in a that situation.
a. behavioral management perspective
b. quantitative management perspective
c. systems perspective
d. contingency perspective
e. universal perspective
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In the context of the systems perspective, an output would be:
a. technological processes.
b. labor skills.
c. services.
d. raw materials.
e. human resources.
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_____ is considered to be a form of applied management science.
a. Scientific management
b. Lean manufacturing
c. Behavioral management
d. Human relations movement
e. Operations management
Q:
A difference between Theory X and Theory Y is that:
a. Theory X makes positive assumptions.
b. Theory Y is consistent with the views of scientific management.
c. Theory Y assumes that people lack ambition.
d. Theory Y represents the assumptions made by human relations advocates.
e. Theory Y assumes that people naturally dislike work.
Q:
Which of the following focuses on the management of the entire firm as opposed to the jobs of individual workers?
a. The Contingency theory
b. Scientific management
c. Administrative management
d. Theory X
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_____ refer to a manager's ability to prioritize work, to work efficiently, and to delegate work appropriately.
a. Diagnostic skills
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a. mechanical
b. technical
c. diagnostic
d. spatial
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The final phase of the management process is _____ that involves monitoring the organization's progress toward its goals.
a. planning
b. organizing
c. leading
d. controlling
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a. Marketing managers
b. Human resources managers
c. Financial managers
d. Operations managers
e. First-line managers
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a. Middle managers
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c. supervisor.
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c. communication may be curbed.
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e. only a few alternatives are likely to be generated.
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c. Risk propensity
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a. optimization
b. escalation of commitment
c. an evidence-based decision
d. satisficing
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Political forces, intuition and escalation of commitment, risk propensity, and ethics constitute the _____ aspects of decision making.
a. rational
b. administrative
c. classical
d. behavioral
e. sequential
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b. involves the evaluation of different alternatives.
c. ends when alternatives have been identified.
d. does not include the implementation of an alternative.
e. ends when a decision situation has been defined.