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Question
When you are refusing a routine request from someone in an established relationship, youA) should use the indirect approach.
B) should invoke company policy if that is a possible out.
C) donʹt need to invest as much time and effort as you would for other kinds of negative messages.
D) should give the name of the person making the decision.
Answer
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Related questions
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A combination résumé combines descriptions of your education and employment background.
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Showing up a few minutes late to an interview sends a strong message that you are a busy person.
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A ________ includes key features of the chronological and functional approaches.
A) hybrid résumé
B) mash-up résumé
C) combination résumé
D) granular résumé
Q:
If you are just graduating from college and have little or no professional experience,
A) a traditional chronological résumé is your only option.
B) a functional résumé is your only option.
C) your chronological résumé should probably list educational qualifications first.
D) your résumé can be written in a casual, informal tone.
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Starting with your initial contact and continuing throughout the interview process, you should
A) stress how much getting the job will mean to you.
B) press for a decision because you are scheduled for other interviews.
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The Communication Close-Up AT ATK explores the emerging field of ________, which uses statistical modeling to help a company align its business needs and employee skill sets.
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When conducting a job search, you can use the Internet to
A) look for job openings.
B) respond to job openings.
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D) do all of the above.
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Recruiters enjoy receiving résumés that allow them to search for information, as if they were on a treasure hunt.
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A) WordPerfect.
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C) Microsoft Word.
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Q:
Supplementing a traditional résumé with a PowerPoint presentation
A) makes you appear desperate.
B) is considered a viable choice in today's job market.
C) is limited since it does not offer multimedia capabilities.
D) is more convenient for employers than an online résumé.
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An infographic résumé uses ________ to convey a person's career development and skill set.
A) storyboarding
B) visual metaphors
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Q:
As you're reviewing your slide deck for the final time, make sure the slides are
A) audience centered.
B) fully operational.
C) concise and grammatical.
D) all of the above.
Q:
Which of the following would be an appropriate handout to accompany an oral presentation?
A) An interesting but unrelated news article
B) A list of relevant websites
C) A photo of you, with a caption listing all of your qualifications
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Q:
Printed materials that you give to the audience to supplement your presentation should be
A) incidental to your overall presentation strategy.
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C) distributed to your audience during your presentation.
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Identify and discuss the eight factors you should consider when completing slides and other visuals.
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When responding to rumors and countering negative information in a social media environment, a company should NOT
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If a customer makes an unreasonable claim against your company, there is no need for you to explain why you are rejecting it.
Q:
To avoid being accused of defamation, you should
A) refuse to communicate with unhappy clients.
B) make it clear to disgruntled customers that you refuse to be intimidated.
C) avoid any kind of behavior that could be considered abusive.
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Q:
Negative messages about business transactions are designed to
A) confirm the customer's expectations.
B) explain how you plan to resolve the situation.
C) show the audience that whatever has happened, your company is not at fault.
D) let the audience know which of your employees caused the problem.
Q:
Do all of the following except ________ if you must refuse a claim.
A) show that you understand the claim
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Q:
When you are refusing a routine request from someone in an established relationship, you
A) should use the indirect approach.
B) should invoke company policy if that is a possible out.
C) donʹt need to invest as much time and effort as you would for other kinds of negative messages.
D) should give the name of the person making the decision.
Q:
When you must deliver negative messages in the workplace, strive to maintain high standards of ethics and etiquette because
A) laws and regulations dictate content and delivery of many business messages.
B) negative messages can have a significant impact on the lives of those who receive them.
C) negative messages contain emotional content for both senders and receivers.
D) all of the above.
Q:
To reject someone as clearly and kindly as possible, do all of the following except
A) use phrases such as, "Much as I would like to help you."
B) de-emphasize the bad news.
C) use a conditional statement.
D) tell the audience what you can or will do rather than what you cannot or will not do.
Q:
The direct approach is always best when denying a request for information.
Q:
You can deemphasize bad news by minimizing the space or time devoted to it.
Q:
With the exception of ________, all of the following guidelines can help you close a negative message on a respectful note.
A) being sincere
B) managing future correspondence
C) avoiding an uncertain conclusion
D) promising an optimistic future outcome