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Question
When writing a business message, you generally should generallya. write at the exact grade level of the receiver.
b. manually calculate the readability level of every message.
c. write well within the reading level of the audience.
d. write what you need to say and not consider readability.
Answer
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Related questions
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c. is always followed by negative legal repercussions.
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Improving on Constructive Criticism
A new medical assistant, Janelle, was hired at an outpatient medical center. Her supervisor found an error she made on a patient's record and sent Janelle the following email. Edit the email so that it is a good example of constructive criticism.
"I just want you to know how angry I am to find an error you made on Mr. Smith's record yesterday. How careless can you be about such an important thing? There is absolutely no room for carelessness in this job because people's lives depend on us! I've fixed the error, but if this ever happens again, you may loose your job."