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Question
When sending a customer bad news, you should use the indirect pattern.Answer
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Related questions
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One way to learn etiquette rules for a particular organization is through observation.
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After expressing appreciation for the interview, your thank-you letter should mention a specific incident that occurred or a specific insight gained from the interview.
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You can send the interviewer a typed thank-you note or an email message, but not a handwritten letter.
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The purpose of writing a thank-you note after an interview is to sell yourself again.
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It is illegal for an interviewer to ask if you are married.
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A job interview helps the organization learn more about the applicant and investigate any issues raised by the applicant's rsum.
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When writing a cover letter, your opening should be short, interesting, and reader-oriented.
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The body of an application letter should highlight your strongest qualifications and show how they can benefit the employer.
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Use the direct organizational plan when writing a solicited application letter.
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Video rsums are a good way to show more of your personality.
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It has become common to post your rsum online at various job sites such as Monster, CareerBuilder, Yahoo, and others.
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You should avoid weak verbs such as attempted, hoped, and tried when writing a rsum.
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When submitting an electronic rsum, send it as an email attachment.
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Memorizing the first or last section of a presentation is often effective.
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What speaker control tips should you follow when practicing for a presentation?
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List and describe at least four organizational plans that are commonly used for presentations.
Q:
To add a "punch" to your ending, you may
a. tell a story.
b. remind the audience of the main points.
c. end with a well-known quotation.
d. ask the audience a question.
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A good way to minimize your anxiety about giving a presentation is to
a. tell the audience how nervous you are.
b. consider that people will remember how you speak, not what you say.
c. avoid eye contact with audience members.
d. overprepare by practicing frequently.
e. remember that audiences sympathize with and trust a presenter who lacks confidence.
Q:
Which of the following is not a symptom of stage fright?
a. sweaty hands
b. rapid, pounding heart beat
c. gasping for air
d. speaking in a high-pitched voice
e. speaking more slowly than usual
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To create a more formal image when presenting, you should wear
a. shoes that are a lighter color than your clothing, if in season.
b. clothing that matches the style and formality of your audience.
c. a shirt with short sleeves.
d. a shirt with long sleeves.
e. clothing that is a darker color than your shoes.
Q:
If your audience would benefit from reviewing technical information in preparation for your presentation, you should
a. distribute handouts just before you begin speaking.
b. leave handouts on each seat in the room so listeners can page through them while waiting for you to begin.
c. project informative transparencies or slides before your main presentation.
d. answer preliminary questions about technical aspects of your talk before you make your main points.
e. send handouts to audience members in advance and avoid repeating the same data when you speak.
Q:
The role of the team leader in a collaborative presentation is to
a. manage planning and handle delivery for coherence purposes.
b. have overall project responsibility and develop a cohesive strategy.
c. assign roles early in the process to avoid running out of time.
d. provide a presentation template for consistency in visual aids.
e. ensure that all group members participate equally in all aspects of the presentation.
Q:
The ending of your presentation should
a. summarize the main points you made.
b. include a quotation from a famous person.
c. refer to the lack of time for more supporting evidence.
d. avoid conclusions and recommendations that could bias the audience.
e. fade out slowly to leave your audience on a high note.
Q:
You may be extremely effective if you memorize the ____ of your presentation.
a. first or last section
b. body
c. supporting details
d. key phrases
e. script
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If you believe your listeners are likely to be hostile to you or your message, your presentation will have to
a. include few examples to avoid overwhelming the audience.
b. be more modest, downplaying your credentials.
c. use language that is familiar to the majority of the audience.
d. establish your credibility and possibly quote other experts.
e. use complex terminology to demonstrate your mastery of the material.
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Identify a psychological need that you should analyze when learning about the audience for an oral presentation.
a. age
b. organizational status
c. attitudes
d. education
e. demographics
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A publisher's presentation to a group of authors to describe how the publishing process works has the purpose of
a. reporting.
b. explaining.
c. persuading.
d. motivating.
e. enhancing.
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Which of the following is not a typical purpose of most business presentations?
a. explaining
b. motivating
c. reporting
d. persuading
e. enhancing
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Which statement about the degree of formality for a presentation is correct?
a. Presentations for small groups should be more formal than presentations for large audiences.
b. Your presentation should be less formal when you expect the audience to include individuals from other countries.
c. When you anticipate repeating a presentation, you should make the presentation more formal.
d. Routine topics require a more formal presentation.
e. Complex topics or proposals concerning critical issues require a more formal presentation.
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What should you include in your contact information?