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Question
When a manager resolves employee conflicts, he or she acts as a:
a. resource allocator.
b. disturbance handler.
c. disseminator.
d. liaison.
Answer
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Which of the following is true of the basic organizational activities?
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Studies have found that the behavior of "exceptional" and "average" supervisors is essentially identical.
a. True
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Administrative skills consist of the ability to understand other people and interact effectively with them.
a. True
b. False
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The leading function of a manager involves praising employees and rewarding them for work well done.
a. True
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The basic resources that any organization has are physical resources, human resources, and financial resources.
a. True
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Which of the following statements is true of problem solving?
a. The golden rule of management is that a supervisor should always consider a problem as an opportunity.
b. Decision making is unrelated to problem solving.
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A fire accident just occurred in the department that Tom supervises. Which type of decision must Tom make in the given situation?
a. A non-programmed decision
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A is one which is routine and repetitive.
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Q:
The highest level of ethical behavior is the legal level, adhering to the "law of the land."
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Fluency is the ability to let ideas flow out of your head like water over a waterfall.
a. True
b. False
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The Crawford Slip technique makes use of two elements that are important to creativity: fluency and leniency.
a. True
b. False
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Decision makers attempt to minimize the possibility of risk by not attempting to forecast outcomes or variables.
a. True
b. False
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A situation that is viewed as a source of anxiety or distress can best be called an opportunity.
a. True
b. False
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Even if an outcome is inevitable, a decision is always needed.
a. True
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Which of the managerial functions is planning most related to, and why?
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Discuss the inverted pyramid organizational structure.
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The process of eliminating unnecessary levels of management, and thus reducing the number of staff personnel and supervisors, is:
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When a quality control specialist tells a production manager to adjust a machine to increase the quality of the product, he or she is using:
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The number of people a given manager directly supervises is called the:
a. chain of command.
b. span of management.
c. unity of command.
d. division of labor.
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The unity of command principle:
a. prevents line employees from coming in contact with staff personnel.
b. reduces organizational morale.
c. increases conflicts between line and staff personnel.
d. gives the employee a single manager to turn to when a problem arises.
Q:
Which of the following is true of line organizations?
a. The owner performs all the functions single-handedly.
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d. Authority is decentralized in these organizations.
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In the one-person organization stage, .
a. all functions of the organization are performed by the owner and his/her assistants.
b. there are more than 150 employees, and each person has clearly defined responsibilities.
c. all functions of the organization are performed by the owner/founder.
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Q:
What role do ethics play in the decision process?