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Question
What should you do when a customer raises objections during a sales call?A) Ignore them; the customer will forget about them by the time the call is over.
B) Acknowledge objections as they arise and respond to them.
C) Shorten the sales call; don't waste time on a customer who has objections to your product or service.
D) Say, "I'll get back to that in a moment."
Answer
This answer is hidden. It contains 1 characters.
Related questions
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Why is it not a good idea to tell investors in your business plan that your exit strategy is simply "to take the business public"?
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A) the owner will have to look for buyers in the general public
B) it will prevent employees from having control of the company
C) employees will likely quit and leave
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B) higher marketing and promotional costs
C) royalties
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A) product life cycle
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A) license
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C) replica
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Explain replication strategies and harvesting and how they differ.
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Companies that have faced ethical scandals typically did not have ________ in place to ensure that managers did not misuse funds or otherwise behave illegally or unethically.
A) better business regulations
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A) 50 -100
B) 50 - 200
C) 10 - 50
D) 250 - 1000
Q:
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A) line
B) staff
C) flat
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A) asset optimization
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If a business owner wants his/her pay to be a variable operating cost, a ________ is most appropriate.
A) bonus
B) wage
C) salary
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The central focus of total quality management (TQM) is continuous improvement.
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________, an American economist, argued that business should focus on making quality products instead of maximizing profits - and that profit would follow.
A) Conrad Hilton
B) W. Edwards Deming
C) Paul Samuelson
D) Adam Smith
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What organization administers the Malcolm Baldrige National Quality Award?
A) United Nations (UN)
B) National Aeronautical and Space Administration (NASA)
C) National Institute of Standards and Technology (NIST)
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A) customer
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A) sales mark
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