Question

What are the three major steps of confrontation?
a. Step 1: Identifying conflict; Step 2: Pointing out conflicts and issues; and Step 3: Evaluating effectiveness
b. Step 1: Building rapport; Step 2: Identifying discrepancies; and Step 3: Confronting client's thinking
c. Step 1: Identifying conflict; Step 2: Countering client talk; and Step 3: Closing with a directive
d. Step 1: Building rapport; Step 2: Pointing out conflicts and issues; and Step 3: Evaluating client response

Answer

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