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Question
Virtually all successful quality-enhancement programs involve making the person responsible for doing the job responsible for making sure it is done right. This critical ingredient in total quality management refers to:a. employee involvement.
b. strategic commitment.
c. technology.
d. materials.
e. methods.
Answer
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Related questions
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Discuss the contents of the Equal Employment Opportunity Title VII of the Civil Rights Act of 1964.
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_____ is the process of dealing with employees who are represented by a union.
a. Labor relations
b. Public relations
c. Human relations
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Organizations with a diverse workforce:
a. have fewer training needs.
b. find it difficult to gain competitive advantages.
c. tend to have low productivity.
d. tend to have conflicts.
e. find it difficult to understand different market segments.
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Which of the following is an effective individual strategy for managing diversity?
a. Using micromanagement techniques for managing minority groups
b. Limiting interpersonal communication
c. Fostering tolerance
d. Treating everyone the same without regard for their fundamental human differences
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_____ are usually set up through a procedure called job evaluationan attempt to assess the worth of each job relative to other jobs.
a. Wage-level policies
b. Wage structures
c. Individual wage policies
d. Wage level decisions
e. Individual-benefit structures
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The Behaviorally Anchored Rating Scale (BARS) is _____.
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b. an objective method of performance appraisal
c. a judgmental method of performance appraisal
d. a job training technique
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Q:
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a. training methods
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c. content validation methods
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a. job rotation
b. job specialization
c. development
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a. behavioral management perspective
b. quantitative management perspective
c. systems perspective
d. contingency perspective
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In the context of the systems perspective, an output would be:
a. technological processes.
b. labor skills.
c. services.
d. raw materials.
e. human resources.
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a. Scientific management
b. Lean manufacturing
c. Behavioral management
d. Human relations movement
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Q:
A difference between Theory X and Theory Y is that:
a. Theory X makes positive assumptions.
b. Theory Y is consistent with the views of scientific management.
c. Theory Y assumes that people lack ambition.
d. Theory Y represents the assumptions made by human relations advocates.
e. Theory Y assumes that people naturally dislike work.
Q:
Which of the following focuses on the management of the entire firm as opposed to the jobs of individual workers?
a. The Contingency theory
b. Scientific management
c. Administrative management
d. Theory X
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Q:
_____ refer to a manager's ability to prioritize work, to work efficiently, and to delegate work appropriately.
a. Diagnostic skills
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a. mechanical
b. technical
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The final phase of the management process is _____ that involves monitoring the organization's progress toward its goals.
a. planning
b. organizing
c. leading
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_____ are concerned with creating and managing the systems that create an organization's products and services.
a. Marketing managers
b. Human resources managers
c. Financial managers
d. Operations managers
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a. Middle managers
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b. generation of different opinions does not occur.
c. communication may be curbed.
d. knowledge available is always limited.
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c. Risk propensity
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a. optimization
b. escalation of commitment
c. an evidence-based decision
d. satisficing
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Q:
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a. rational
b. administrative
c. classical
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Q:
Delta Corp. introduced a new set of policies, giving its employees more flexibility in work timings. This decision was made in response to complaints from employees about fatigue. Which step of the rational decision-making process is illustrated in the scenario?
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b. involves the evaluation of different alternatives.
c. ends when alternatives have been identified.
d. does not include the implementation of an alternative.
e. ends when a decision situation has been defined.