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Question
Using management by exception:
a. supervisors develop actions to be taken before or during the course of a job, to prevent things from going wrong.
b. supervisors invest equal time and effort on all activities irrespective of how big or small they are.
c. supervisors establish a point of activity where performance is measured early enough so that corrective action can be taken.
d. supervisors set priorities for activities, depending on their importance, and to focus their efforts on top-priority items.
Answer
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Studies have found that the behavior of "exceptional" and "average" supervisors is essentially identical.
a. True
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Administrative skills consist of the ability to understand other people and interact effectively with them.
a. True
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The leading function of a manager involves praising employees and rewarding them for work well done.
a. True
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The basic resources that any organization has are physical resources, human resources, and financial resources.
a. True
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Which of the following statements is true of problem solving?
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b. Decision making is unrelated to problem solving.
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A fire accident just occurred in the department that Tom supervises. Which type of decision must Tom make in the given situation?
a. A non-programmed decision
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A is one which is routine and repetitive.
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The highest level of ethical behavior is the legal level, adhering to the "law of the land."
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Fluency is the ability to let ideas flow out of your head like water over a waterfall.
a. True
b. False
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The Crawford Slip technique makes use of two elements that are important to creativity: fluency and leniency.
a. True
b. False
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Decision makers attempt to minimize the possibility of risk by not attempting to forecast outcomes or variables.
a. True
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A situation that is viewed as a source of anxiety or distress can best be called an opportunity.
a. True
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The number of people a given manager directly supervises is called the:
a. chain of command.
b. span of management.
c. unity of command.
d. division of labor.
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a. prevents line employees from coming in contact with staff personnel.
b. reduces organizational morale.
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d. gives the employee a single manager to turn to when a problem arises.
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Which of the following is true of line organizations?
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In the one-person organization stage, .
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What role do ethics play in the decision process?