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Question
The three main components of active listening, in order, are:
A. sensing, evaluating, and responding.
B. encoding, decoding, and transmitting.
C. inferring, deferring, and referring.
D. summarizing, encoding, and responding.
E. buffering, summarizing, and omitting.
Answer
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C. lean.
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A. jargon that they both understand.
B. information filtering.
C. mediators in communication.
D. nonverbal communication.
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Which of the following is an advantage associated with using written communication channels in persuading people?
A. It can make better use of the social perceptions of individuals.
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C. It is better in presenting technical details.
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A. avoid emotional contagion.
B. are highly proficient with that communication channel.
C. are unfamiliar with the receiver of the information.
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E. are new to using that communication medium.