Question

The Partnering for Success feature in Chapter 9 focuses on iConclude, a company that set up a customer advisory board. The main point of the feature is:

A) the proper time to set up a customer advisory board is just after a business has been launched

B) the members of a firm's customer advisory board should be as diverse as possible

C) a customer advisory board can be a good source of new product or service ideas

D) the main purpose of a customer advisory board is to assess customer satisfaction

E) setting up a customer advisory board before a business is launched can be a useful way of getting feedback while a product is being developed

Answer

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