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Question
The last time Phil spoke with his coworker Emily, he discovered that she doesn't like to talk about her personal life at the office. So when he saw her on Monday morning, he decided it would be a good idea to simply say, Good morning! instead of asking how her weekend was. Which factor had the MOST impact on Phil's decision to modify his communication behavior?
A) Experience
B) Culture
C) Feedback
D) Context
Answer
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