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Question
The effective salesperson:a. wisely ignores the feelings of her or his clients.
b. carefully observes the emotions so he or she can optimize sales.
c. will note the feelings of clients and may regularly reflect them back.
d. none of the above.
Answer
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Related questions
Q:
How do you define your theoretical orientation or building theoretical orientation to the interviewing, counseling, and psychotherapy field?
Q:
Intentional competence is reflected in:
a. your successful effort.
b. your execution of the microskills.
c. what your client does.
d. how quickly you can bring resolution to the client's issue.
Q:
Which one of the following would you NOT need to consider as you begin the journey of determining your natural style?
a. Your goals
b. Your skills and strategies
c. Your cultural intentionality
d. Your graduate test scores
Q:
You observe an expert therapist and list the skills and concepts he or she is using. Which level of competence is being illustrated?
a. Identification competence
b. Basic competence
c. Intentional competence
d. Teaching competence
Q:
Chunking is best described as:
a. grouping microskills concepts into meaningful groups.
b. putting together two theories into a unified whole.
c. finding your own way to integrate skill concepts.
d. mixing and matching different skills to produce different theories.
Q:
Learning by organizing information into patterns is called:
a. chunking.
b. compiling.
c. classifying.
d. patterning.
Q:
It is urgent that you remain aware that your client ____ prefer the skills, strategies, and theories that you favor.
a. will always
b. may not
c. should
d. must
Q:
Developing your own personal approach to interviewing and counseling involves a multiplicity of factors. These include all of the following choices EXCEPT ____.
a. reflect on your values, meanings, and skills
b. determine your strengths and development needs
c. determine your goals
d. decide on which theory you will focus solely
Q:
Outline cognitive behavioral training program for a 16-year-old student who is stressed about failing final exams.
Q:
Compare and contrast the philosophical tenets of person-centered, decisional counseling, Logotherapy, multicultural counseling, and femist therapy
Q:
All crisis counseling involves two phases: (1) working through the initial trauma and
(2) appropriate referral and discharge.
Q:
An important part of cognitive behavioral therapy that is especially distinctive is ____.
a. finding the real self the person wishes to develop
b. making a sharp and effective decision
c. recording automatic thoughts
d. identifying positive assets concretely
Q:
____ gives the most attention to Stage 5, action.
a. Decisional counseling
b. Person-centered counseling
c. Cognitive behavioral therapy
d. All of the above
Q:
Which of the five theoretical orientations presented in this book is BEST represented by the following lead? Select the one best alternative, even though other systems may use the style at times.
"Let's brainstorm some possibilities for colleges you might attend."
a. Cognitive-behavioral counseling
b. Decisional counseling
c. Person-centered theory
d. All of the above
Q:
The basic listening sequence is central to ____.
a. person-centered theory
b. decisional career counseling
c. assertiveness training
d. brief interviewing and counseling
e. all of the above
Q:
Person-centered theory is more effective for ____.
a. long-term in-patient care clients
b. distracted clients who need more interviewer guidance
c. verbal, abstract, and self-directed clients
d. long-term out-patient care clients
Q:
Which one of the following is a current demand put on the helping professions?
a. Clear and measurable results.
b. Cultural awareness and new ways to help clients make sense of their world.
c. The need to maintain focus on human dignity and past traditions.
d. All of the above.
Q:
When you are unable to build a viable working relationship with a client and referral becomes necessary, make the referral and remove yourself from continued contact with the client.
Q:
Counselor's personal decisions rarely influence what happens in the session.
Q:
You can evaluate the effectiveness of an interview by:
a. the mood of the client as he or she leaves the session.
b. changes observed using the Client Change Scale.
c. the feeling of satisfaction you experience at the close of the session.
d. how well you followed your interview treatment plan.
Q:
In which stage of the interview are you and your client likely to generate specific implementation plans?
a. Empathic relationship
b. Story and strengths
c. Goals
d. Restory
e. Action
Q:
Empathy is best assessed by:
a. your level of identification with your client.
b. the client's reaction to your statement.
c. the grammatical quality of your statement.
d. the accuracy of your interpretation.
Q:
Empathy is defined as experiencing:
a. the client's worldview.
b. the world as if you are the client.
c. awareness that you are separate from the client.
d. the world as if you are the client, but aware that you are separate from the client.
Q:
Staying with the topic is important in:
a. verbal underlining.
b. verbal tracking.
c. most non-attending responses.
d. effective vocal qualities.
Q:
Which one of the following statements may help a new interviewer become aware of their own pattern of selective attention?
a. Relax. Build on the client's topic and learn about your client over time.
b. You don"t want to lose track of key issues, but you can"t attack every client issue at once.
c. Be alert to your own pattern of selective attention.
d. All of the above.
Q:
Clients and interviewers may use _________________ to highlight the important issues in their statements.
a. verbal underlining, topic jumps, and softer vocal tone
b. verbal underlining, keeping to the same topic, and higher pitch
c. verbal underlining to key words or phrases
d. written instructions
Q:
Which of the following is TRUE?
a. Many beginning counselor to try to solve client's difficulties too soon.
b. Most clients develop their concerns over a brief period of time.
c. It is critical for counselors to speed up in focusing on client's problem and solutions.
d. Using the three Vs and one B is a waste of time during intake session.
Q:
Attending skills:
a. exist in all cultures, but may be expressed differently.
b. remain the same from culture to culture.
c. are very similar, but differ occasionally in cultures.
d. enable an interviewer to communicate with people of other cultures at a very rapid rate.
Q:
Attending behavior on the part of the helping professional ____.
a. is making sure the client is comfortable before the session begins
b. is attending to client needs as they arise in the session
c. is encouraging client talk and reducing interviewer talk
d. is noting accurate details in the report following the session
Q:
The physical self, a dimension of wellness assessment, is not usually thought of as an area where interviewers and counselors ought to be working. Assume that you have done a wellness assessment and the client indicates this as an area where he or she needs further development. Can you identify some ways in which you could bring physical issues into your interviewing practice effectively?