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Question
Terry works doing oil changes and is sick and tired of rude customers. Terry decides to purposely use the wrong type of oil for the next rude customer knowing that it will harm the customer's engine in the long run but won't be traceable or noticed immediately. Terry is considering sabotaging the next rude customer's care, a form of ______.
A. counterproductive behavior
B. citizenship behavior
C. creative property deviance
D. collateral theft
E. production deviance
Answer
This answer is hidden. It contains 164 characters.
Related questions
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(p. 367) _____ means that members receive rewards that are dependent on both their team's performance and how well they perform as individuals.
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B. Hybrid outcome interdependence
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(p. 361) Which of the following observations about member conscientiousness is true?
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A. The members are bound to follow their duties and do not have any scope for improving their performance.
B. The responsibilities of the leader and the rest of the team are distinct.
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(p. 242) In general, _____ and _____ should be the most common forms of reinforcement used by managers to create learning among their employees.
A. punishment; extinction
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