Question

Tannen (Conversation Style: Talking on the Job), tells the story of how Amy, a manager, tried to tell her employee, Donald, how to change an unsatisfactory report. Her approach led to misunderstanding because
a. she was too direct.
b. Donald would not ask for help.
c. she praised the good parts of the report before suggesting changes.
d. she put Donald in a one-down position by demonstrating her superior knowledge.
e. Donald took her comments as a personal criticism.

Answer

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