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Question
Susan, a telemarketing executive of a company producing household appliances, receives a complaint from one of the customers for a week's delay in delivery. In order to pacify the customer, Susan offers to deduct delivery charges. Susan takes this decision because the customer happensto be a regular user of the company's products and she does not want the company to lose a valuable customer. Which style of conflict management is Susan using in the given example?
a. Accommodative style
b. Competitive style
c. Sharing style
d. Avoidant style
Answer
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Related questions
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Q:
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